Access Guide
Overview (General)
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Parking and Public Transport
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- The venue has multiple car parks, some with Blue Badge parking available.
- View the web page for parking enquiries (opens new tab).
- The nearest step-free train station is Twickenham.
- For the latest travel options and information you can plan your travel using Allianz Stadium Getting Here (opens new tab)
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Getting Help and Assistance
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- There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
- The designated safe space is located on level 6 of the West Stand.
- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
Outer Concourse and Walkways (Whitton Road and Rugby Road)
- The surface of the paths around the stadium is a mixture of tarmac and concrete tiles.
There are some dropped kerbs to cross access roads.
There are some very slight and slight slopes in places. - There is step free access to the gates A, B, C, D, E and F.
- There is clear directional signage.
- There is a stadium plan/map.
- There is a steward available for assistance on a matchday.
Access Point (A and B - Whitton Road)
- This access point is located off Whitton Road.
- The approach to the access point has bollards.
- The access point is clearly signed.
- There is a fixed ticket reader.
- Assistance is available at the access point.
- There is step-free level access.
- There is a single automatic gate.
- The gate opens towards you.
- The width of the opening is 100cm.
- There is step-free level access as you enter.
Turnstiles (A and B - Whitton Road)
- The turnstiles are located off Whitton Road.
- All turnstiles are clearly signed.
- Assistance is available at the turnstiles.
- There is step-free level access.
- There is a fixed ticket reader.
- The fixed ticket reader height is 110cm from the floor.
- The width of the turnstile opening is 66cm.
- The turnstile surveyed can be overcome by using access point A and B.
- There is step-free level access as you enter.
Getting Around
- There is step-free level access throughout all areas.
- There is background noise.
- Wayfinding signage is provided.
- The colour, design and typeface of signs is consistent throughout.
- In some areas, there are temporary steep ramps in place over wires.
The layout of the fan village will vary depending on the fixture.
Toilet with Adaptations (Main - Portable Toilet - Left Hand Transfer)
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Access
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- The toilet surveyed is located next to the picnic area.
- The most accessible route to the toilet has step-free level access.
- There is step-free level access into the facility.
- There is pictorial and written text signage on or near the door.
- The door opens outwards and has a low visual contrast.
- The width of the door opening is 81cm.
- The door has a locking handle.
- Internally the door has a low visual contrast.
- There is not a grab rail on the internal door.
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Dimensions and Features
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- The dimensions of the cubicle are 145cm (width) x 245cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the left as you face the toilet.
- The lateral transfer space is 80cm (from the side of the toilet pan).
- There is a lever flush on the non-transfer side.
- There are horizontal grab rails on both sides of the toilet.
- The horizontal grab rail has a low visual contrast.
- There is no vertical grab rail for the toilet.
- There is no dropdown rail for the toilet.
- The toilet seat is 47cm from the floor.
- The toilet seat has a medium visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a medium visual contrast.
- There is no emergency alarm.
- There is no mirror.
- There is no shelf.
- The cubicle has no disposal facilities.
- There are no coat hooks.
- The height of the baby change facility when in use is 92cm.
- The walls and floor have a low visual contrast.
- The height of the hand sanitiser is 110cm.
Standard Toilet Facilities (Main)
- The male and female standard toilet facilities were surveyed.
- The toilets are located near the picnic area.
- The most accessible route has steps.
- There is stepped access into the toilets.
- There are 4 steps .
- The height of the highest step is 21cm.
- The depth of the steps is not between 30cm and 45cm.
- There are no handrails for the steps to the cubicles but there are handrails for the steps to the urinals.
- There is pictorial signage on or near the door.
- There are no ambulant toilet facilities available.