Access Guide
Overview (Hospitality)
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Contact Details
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- The telephone number for hospitality enquiries is 020 4257 1164.
- View the web page for hospitality (opens new tab).
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Parking and Public Transport
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- The venue has multiple car parks.
- View the web page for parking enquiries (opens new tab).
- The nearest train station is Twickenham.
- For the latest travel options and information you can plan your travel using Allianz Stadium Getting Here (opens new tab)
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Getting Help and Assistance
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- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
Entrance
- This entrance is located in the North Stand, on level 1.
- The entrance area is clearly signed.
- There is not a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There are double manual doors at this entrance.
- The doors open towards you.
- The width of the opening is 171cm.
- There is a small lip on the threshold of the opening.
- The doors have a low visual contrast.
- There is step-free level access as you enter.
Lift
- The lift surveyed is located straight ahead after you enter.
- This lift is a platform lift.
- The distance from the entrance is 8m.
- The most accessible route to the lift has step-free level access.
- Levels 1 and 2 are accessed by this lift.
- The lift door has a low visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have a medium visual contrast.
- The lift was locked at the time of survey.
Stairs
- The stairs surveyed are located straight ahead after you enter.
- Levels 1 and 2 can be accessed by these stairs.
- There are 20+ steps between floors.
- The steps are clearly marked and have handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 17cm.
- The depth of the steps is not between 30cm and 45cm.
Hospitality
- The room is located in the North Stand, on level 2.
- There is step-free level access via lift into the room.
- There is step-free level access throughout.
- The walls and floor visual contrast varies between low and high.
- There is a bar in this area.
- The height of the counter is 103cm.
- There is not a lowered section at the counter.
- There is not a hearing assistance system.
- There are toilets with adaptations and standard toilets available.
Toilet with Adaptations
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Access
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- The toilet surveyed is located to the left after you enter room.
- The distance from the lift is 23m.
- The most accessible route to the toilet has step-free level access.
- This facility was locked at the time of survey.
Standard Toilet Facilities
- The male and female standard toilet facilities were surveyed.
- The toilets are located to the left after you enter room.
- The distance from the lift is 23m.
- The most accessible route has step-free level access.
- There is step-free level access into the toilets.
- There is tactile and pictorial signage on or near the door.
- Internally the door has a low visual contrast.
- There are no ambulant toilet facilities available.
- There is a wash basin, a wall mounted soap dispenser and a wall mounted towel dispenser available.
- The wash basin has a twist/turn tap.
