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Radisson RED London Twickenham

Allianz Stadium, 198 Whitton Road, Twickenham, TW2 7BA

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Access Guide

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Accommodation Overview

  • About View
    • There are 156 bedrooms in total.
    • There is step-free level access to all bedrooms.
    • There are 8 bedrooms with adaptations.
    • Some of the bedrooms with adaptations have adjoining rooms.
    • All bedrooms with adaptations have an ensuite with a wheel-in shower.
    • Only assistance dogs are welcomed at this venue.
    • Shared facilities include: toilets and a dining room.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via a very easy slope at the most accessible entrance.
    • There is step-free level access throughout, this may include the use of a lift.
    • The following areas have stepped access: level 6 if using the left side lift.
    • Access throughout may include doors permanently held open and narrow walkways.
    • Levels 1 to 6 can be accessed via a standard lift and stairs.
  • Getting Help and Assistance View
    • There is seating available.
    • There is a portable hearing assistance system.
    • You can borrow or hire the following equipment: a manual wheelchair.
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 2 toilets with adaptations.
    • Toilets with adaptations are located to the right as you enter.
    • The transfer space varies between left and right in the toilets with adaptations.
    • The male and female step-free standard toilet facilities are located to the right as you enter.
    • The shared standard toilet facilities are located on level 2, to the left as you exit the lift.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located within the toilets with adaptations.

Parking

  • Car Park View
    • The car park is located off Rugby Road.
    • The car park is open air/surface.
    • The car park surface consists of loose chippings and block paving.
    • There are 4 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 282cm (width) x 486cm (depth).
    • There are no hatched/marked zones.
    • The nearest designated bay is 55m from the entrance.
    • The most accessible route from the Blue Badge parking has step-free level access and bollards.
    • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • This car park is for visitors and Blue Badge holders only.
    • Parking is free for all users.
    • Clearly presented parking signs are available.
    • Parking is free except from matchdays.
  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located at the front of the hotel.
    • There is a dropped kerb with tactile paving from the drop-off point.
    • The 4 Blue Badge bays surveyed are intended to be used for up to 20 minutes only.
    • Parking for longer is in the main car park.

Entrance

  • This entrance is located at the front of the hotel.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a very easy slope at the entrance.
  • There is a single automatic door at this entrance.
  • The door opens towards you.
  • There is a push pad at a height of 70cm.
  • The width of the opening is 103cm.
  • There is a small lip on the threshold of the opening.
  • The door has a low visual contrast.
  • There is a push pad or push button to exit at a height of 95cm.
  • There is step-free level access as you enter.
  • From 11am to 6am entry to the hotel is by key fob only.

Reception

  • The reception is located to the left as you enter.
  • The distance from the entrance is 25m.
  • There is step-free level access to reception.
  • The height of the reception desk is 111cm.
  • There is not a lowered section at the desk.
  • The reception has patterned/distracting backgrounds.
  • There is a portable hearing assistance system which is not clearly signed.
  • The hearing assistance system was tested and working at the time of the survey.
  • The height of the touchscreen display ranges from 70cm to 109cm from the floor.
  • There is background noise in this area.
  • Some flooring is shiny and patterned.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests, chairs without armrests, sofas, stools and high stools.
  • Furniture available in this area includes: tables, coffee tables, high tables and long tables.
  • Some tables are fixed.

Getting Around

  • There is step-free level access throughout all areas, this may include the use of a lift.
  • The following areas have stepped access: level 6 if using the left side lift.
  • Access throughout may include doors permanently held open and narrow walkways.
  • Some flooring is shiny and patterned.
  • The visual contrast between the walls and floor varies between low and high.
  • There is background noise in some areas of the venue.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is consistent throughout.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Eating and Drinking (The Huddle Restaurant and Bar)

  • Location and Access View
    • The Huddle Restaurant and Bar is located to the right as you enter.
    • The most accessible route has step-free level access.
    • There is step-free level access into this area.
    • There are double manual doors with a low visual contrast.
    • The doors are permanently held open.
    • The width of the opening is 178cm.
  • Service View
    • This area has a bar where food and drink can be ordered, staff who can provide assistance with ordering and numerous seating options.
    • Full table service is available.
    • Menus are handheld.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws.
    • There is a portable hearing assistance system on request.
  • Order and Payment View
    • The bar was surveyed.
    • The counter is located to the left as you enter the restaurant.
    • There is step-free level access to the counter.
    • The height of the counter is 116cm.
    • There is not a lowered section at the counter.
    • The counter has mirrors and patterned/distracting backgrounds.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Some flooring is shiny and patterned.
    • The walls and floor visual contrast varies between low and high.
    • Seating available in this area includes: chairs with armrests, chairs without armrests, sofas and high stools.
    • Furniture available in this area includes: tables, high tables and long tables.
    • Some chairs are fixed.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels were even at the time of the survey.

Toilet with Adaptations (Left Hand Transfer)

  • Access View
    • The toilet surveyed is located to the right as you enter.
    • The distance from the entrance is 18m.
    • The most accessible route to the toilet has step-free level access and narrow walkways.
    • There is step-free level access into the facility.
    • There is tactile and pictorial signage on or near the door.
    • The door opens inwards and has a high visual contrast.
    • The door requires effort to open.
    • The width of the door opening is 88cm.
    • The door has a locking handle.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a low visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 147cm (width) x 325cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 83cm (from the side of the toilet pan).
    • There is a spatula flush on the non-transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 47cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 87cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 75cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a low visual contrast.
    • The soap dispenser is 106cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a high visual contrast.
    • The towel dispenser is 92cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a full length mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a sanitary bin.
    • The height of the baby change facility when in use is 61cm.
    • The walls and floor have a high visual contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Lift

  • The lift surveyed is located to the rear left side as you enter.
  • The distance from the entrance is 34m.
  • The most accessible route to the lift has step-free level access.
  • Levels 1 to 5 are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a high visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 108cm.
  • The internal dimensions of the lift are 180cm (width) x 160cm (depth).
  • The internal lift control buttons have tactile markings and a high visual contrast.
  • The majority of the internal controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing, a visual floor indicator, an audible announcer and a list of floor services/facilities.
  • Lighting levels were even at the time of the survey.
  • There are other lifts available at this location which are of a similar size.
  • There is another lift available which provides access to floors 1 to 6.

Stairs

  • The stairs surveyed are located to the right as you enter.
  • Levels 1 to 2 can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is between 30cm and 45cm.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Eating and Drinking (The Loft - Level 2)

  • Location and Access View
    • The Loft is located on level 2.
    • The most accessible route has step-free level access.
    • There is step-free level access into this area.
  • Service View
    • This area has a bar where drinks can be ordered, staff who can provide assistance with ordering and numerous seating options.
    • Full table service is not available.
    • Menus are displayed on the counter.
    • The following are available: drinking straws.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The bar was surveyed.
    • The counter is located to the left as you exit the lift.
    • There is step-free level access to the counter.
    • The height of the counter is 113cm.
    • There is not a lowered section at the counter.
    • The counter has mirrors and patterned/distracting backgrounds.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Some flooring is shiny and patterned.
    • The walls and floor visual contrast varies between low and high.
    • Seating available in this area includes: chairs with armrests, chairs without armrests, sofas, stools and high stools.
    • Furniture available in this area includes: tables and coffee tables.
    • The surface height of the tables is not suitable for wheelchair users.
    • The clear height under the tables is not suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Bedroom and Ensuite with Adaptations (412 - Level 4)

  • Bedroom Access View
    • The bedroom surveyed is located on level 4, to the left as you exit the lift.
    • The distance from the lift is 8m.
    • The most accessible route to the bedroom has step-free level access and doors permanently held open.
    • There is step-free level access into the bedroom.
    • There is numbered signage on or near the door.
    • There is a key fob/card reader at a height of 102cm.
    • The door opens inwards and has a high visual contrast.
    • The door requires effort to open.
    • The width of the door opening is 87cm.
  • Bedroom Features View
    • The bedroom has a super king bed which can be split into two singles.
    • The top of the mattress is 63cm from the floor.
    • The space under the bed is 13cm from the floor.
    • Furniture can be moved to enable a manoeuvring space next to the bed (150cm x 150cm).
    • Some flooring is shiny.
    • The following is available in this bedroom: a mixture of chairs with and without armrests, bedside plug sockets, a coffee table, a desk, a TV with subtitles and a flashing fire alarm.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
    • This bedroom has an adjoining room.
  • Ensuite Access View
    • There is step-free level access into the ensuite.
    • The ensuite door opens outwards and has a medium visual contrast.
    • The door is easy to open.
    • The width of the door opening to the ensuite is 90cm.
    • Internally the door has a high visual contrast.
    • There is not a grab rail on the internal door.
  • Ensuite Dimensions and Features View
    • The dimensions of the ensuite are 205cm (width) x 277cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 145cm (from the side of the toilet pan).
    • There is a push button flush on the wall above the cistern.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 47cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 88cm from the floor.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 74cm from the floor.
    • The wash basin has a lever mixer tap.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 100cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The ensuite has a pedal bin.
    • There are multiple coat hooks.
    • The coat hooks are 107cm and 165cm from the floor.
    • The walls and floor visual contrast varies between low and high.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
    • The ensuite has a wheel-in shower.
    • There is not room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
    • There is an adjustable shower head which can also be detached.
    • The shower controls are twist turn mixer.
    • There is a flip-down shower seat.
    • The shower seat is 49cm from the floor.
    • There are grab rails and dropdown rails for the shower.
    • The shower grab rails have a high visual contrast.
    • The shower dropdown rails have a high visual contrast.

Standard Bedroom and Ensuite (Executive Room 401 - Level 4)

  • Bedroom Access View
    • The bedroom surveyed is located on level 4, to the left as you exit the lift.
    • The distance from the lift is 65m.
    • The most accessible route to the bedroom has step-free level access and doors permanently held open.
    • There is step-free level access into the bedroom.
    • There is numbered signage on or near the door.
    • There is a key fob/card reader at a height of 202cm.
    • The door opens inwards and has a high visual contrast.
    • The door requires effort to open.
    • The width of the door opening is 88cm.
  • Bedroom Features View
    • The bedroom has a super king bed which can be split into two singles.
    • The top of the mattress is 64cm from the floor.
    • The space under the bed is 12cm from the floor.
    • There is not room for a wheelchair user to manoeuvre next to the bed (150cm x 150cm).
    • Some flooring is shiny.
    • The following is available in this bedroom: a chair without armrests, a coffee table, a desk, a sofa bed, a TV with subtitles and a flashing fire alarm.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • Ensuite Access View
    • There is step-free level access into the ensuite.
    • The ensuite door opens inwards and has a high visual contrast.
    • The door is easy to open.
    • The width of the door opening is 68cm.
    • Internally the door has a medium visual contrast.
  • Ensuite Dimensions and Features View
    • The dimensions of the ensuite are 167cm (width) x 310cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is not a lateral transfer space next to the toilet.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder, a wash basin, a wall mounted soap dispenser and a hand towel available.
    • The wash basin has a lever mixer tap.
    • The toilet roll holder has a high visual contrast.
    • The soap dispenser has a high visual contrast.
    • Additional features include: a mirror.
    • The ensuite has a pedal bin.
    • The walls and floor have a low visual contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
    • The ensuite has a shower with a step and a bath.
    • The bath controls are twist turn mixer.
    • There is a fixed height shower head.
    • The shower controls are twist turn mixer.
    • There is no shower seat.

Room (Davies Lounge - Level 6)

  • The room is located on the level 6, to the left as you exit the lift.
  • The distance from the lift is 20m.
  • The most accessible route to the room has step-free level access and doors permanently held open.
  • There is written text and numbered signage on or near the door.
  • There is step-free level access into the room.
  • There is a key fob/card reader at a height of 104cm.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The door requires effort to open.
  • The width of the opening is 87cm.
  • There is step-free level access throughout the room.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is patterned.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in the room includes: chairs without armrests.
  • Furniture available in the room includes: tables.
  • The surface heights are suitable for wheelchair users.
  • The clear underside space of the surfaces is suitable for wheelchair users.
  • There is not a hearing assistance system.
  • Additional facilities/services include: a flashing fire alarm, a television with subtitles and a wash basin.
  • There is background noise in this area which varies depending on the function/event.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • The layout of the room varies depending on the function or event taking place.