You are on Overview (General). Skip to the next section.

Overview (General)

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• Parking and Public Transport View
  • The venue has multiple car parks, some with Blue Badge parking available.
  • View the web page for parking enquiries (opens new tab).
  • The nearest step-free train station is Twickenham.
  • For the latest travel options and information you can plan your travel using Allianz Stadium Getting Here (opens new tab)
• Getting Help and Assistance View
  • There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
  • The designated safe space is located on level 6 of the West Stand.
  • There is a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.

You are on Outer Concourse and Walkways (Whitton Road and Rugby Road). Skip to the next section.

Outer Concourse and Walkways (Whitton Road and Rugby Road)

• The surface of the paths around the stadium is a mixture of tarmac and concrete tiles.
  There are some dropped kerbs to cross access roads.
  There are some very slight and slight slopes in places.
• There is step free access to the gates A, B, C, D, E and F.
• There is clear directional signage.
• There is a stadium plan/map.
• There is a steward available for assistance on a matchday.

You are on Access Point (A and B - Whitton Road). Skip to the next section.

Access Point (A and B - Whitton Road)

• This access point is located off Whitton Road.
• The approach to the access point has bollards.
• The access point is clearly signed.
• There is a fixed ticket reader.
• Assistance is available at the access point.
• There is step-free level access.
• There is a single automatic gate.
• The gate opens towards you.
• The width of the opening is 100cm.
• There is step-free level access as you enter.

You are on Turnstiles (A and B - Whitton Road). Skip to the next section.

Turnstiles (A and B - Whitton Road)

• The turnstiles are located off Whitton Road.
• All turnstiles are clearly signed.
• Assistance is available at the turnstiles.
• There is step-free level access.
• There is a fixed ticket reader.
• The fixed ticket reader height is 110cm from the floor.
• The width of the turnstile opening is 66cm.
• The turnstile surveyed can be overcome by using access point A and B.
• There is step-free level access as you enter.

You are on Getting Around. Skip to the next section.

Getting Around

• There is step-free level access throughout all areas.
• There is background noise.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout.
• In some areas, there are temporary steep ramps in place over wires.

You are on Eating and Drinking (Guinness Harp and Rose Bar - Six Nations). Skip to the next section.

Eating and Drinking (Guinness Harp and Rose Bar - Six Nations)

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• Location and Service View
  • The Guinness Harp and Rose Bar is next to the main picnic area.
  • This area has a bar where drinks can be ordered.
  • Full table service is not available.
  • Menus are wall-mounted.
  • The following are available: drinking straws and takeaway cups.
• Order and Payment View
  • The bar was surveyed.
  • There is step-free level access to the counter.
  • The height of the counter is 146cm.
  • There is not a lowered section at the counter.
• Seating Area View
  • There is step-free level access throughout the majority of areas.
  • The following areas have stepped access: upper seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Seating available in this area includes: stools.
  • Furniture available in this area includes: tables.
  • The surface height of the tables is not suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • There is background noise in this area.

You are on Entrance (Bollinger - Six Nations). Skip to the next section.

Entrance (Bollinger - Six Nations)

• This entrance is located to the left of the building.
• The entrance area is clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free access via ramp at the entrance.
• The ramp has a steep gradient.
• The ramp is between 75cm and 150cm wide with handrails on both sides.
• There are double manual doors at this entrance.
• The doors are permanently held open.
• The width of the opening is 147cm.
• The doors have a medium visual contrast.
• There is step-free level access as you enter.

You are on Eating and Drinking (Bollinger - Six Nations). Skip to the next section.

Eating and Drinking (Bollinger - Six Nations)

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• Location and Service View
  • This area has a bar where drinks can be ordered.
  • Menus are wall-mounted.
  • There is not a hearing assistance system.
• Order and Payment View
  • The bar was surveyed.
  • The counter is located to the left after you enter.
  • There is step-free level access to the counter.
  • The height of the counter is 116cm.
  • There is not a lowered section at the counter.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a medium visual contrast.
  • Seating available in this area includes: high stools.
  • Furniture available in this area includes: high tables.
  • The surface height of the tables is not suitable for wheelchair users.
  • There is background noise in this area which varies depending on the time of day.

You are on Entrance (O2 - Blue Room). Skip to the next section.

Entrance (O2 - Blue Room)

• This entrance is located at the front of the building.
• The entrance area is clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free access via ramp at the entrance.
• The ramp has a steep gradient.
• The ramp is over 150cm wide with no handrails.
• There is a snake queue leading to the entrance, the width of the queue is 82cm.
  The turning area at the corners is 140cm x 250cm.
• There are double manual doors at this entrance.
• The doors are permanently held open.
• The width of the opening is 190cm.
• The doors have a medium visual contrast.
• There is step-free level access as you enter.

You are on Eating and Drinking (O2 - Blue Room). Skip to the next section.

Eating and Drinking (O2 - Blue Room)

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• Location and Service View
  • This area has a bar where drinks can be ordered.
  • Menus are handheld and available on a board.
  • There is not a hearing assistance system.
• Order and Payment View
  • The bar was surveyed.
  • The counter is located at the centre of the room.
  • There is step-free access via ramp to the counter.
  • The ramp has a slight gradient.
  • The ramp is over 150cm wide with no handrails.
  • The height of the counter is 106cm.
  • There is not a lowered section at the counter.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Furniture available in this area includes: high tables.
  • The surface height of the tables is not suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • There is background noise in this area.
  • There are "O2 Angels" who can provide assistance to visitors.
    There is a designated area next to the stage for wheelchair users.

You are on Toilet with Adaptations (Portable Toilet - O2 Blue Room - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Portable Toilet - O2 Blue Room - Left Hand Transfer)

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• Access View
  • The toilet surveyed is located to the left of the O2 Blue Room.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a low visual contrast.
  • The width of the door opening is 80cm.
  • The door has a sliding bolt lock.
  • Internally the door has a low visual contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 144cm (width) x 140cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet.
  • The lateral transfer space is 80cm (from the side of the toilet pan).
  • There is a lever flush on the non-transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a low visual contrast.
  • There is no vertical grab rail for the toilet.
  • There is no dropdown rail for the toilet.
  • The toilet seat is 47cm from the floor.
  • The toilet seat has a medium visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 110cm from the floor.
  • There is no emergency alarm.
  • There is no mirror.
  • There is no shelf.
  • The cubicle has no disposal facilities.
  • There are no coat hooks.
  • The walls and floor have a low visual contrast.
  • The height of the hand sanitiser is 130cm.

You are on Standard Toilet Facilities (O2 Blue Room). Skip to the next section.

Standard Toilet Facilities (O2 Blue Room)

• The male and female standard toilet facilities were surveyed.
• The toilets are located next to the O2 Blue Room.
• The most accessible route has steps.
• There is stepped access into the toilets.
• There are 4 steps with a handrail on the right going up.
• The handrail is easy to grip.
• The handrail covers the flight of stairs throughout its length.
• The handrail does not extend horizontally beyond the first and last step.
• The steps are unmarked.
• The height of the steps is not between 15cm and 18cm.
• The height of the highest step is 22cm.
• The depth of the steps is not between 30cm and 45cm.
• There is pictorial signage on or near the door.
• Internally the door has a low visual contrast.
• There are no ambulant toilet facilities available.
• There is a wash basin and a wall mounted soap dispenser available.
• The wash basin has a sensor tap.

You are on Eating and Drinking (British Airways - The Clubhouse). Skip to the next section.

Eating and Drinking (British Airways - The Clubhouse)

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• Location and Service View
  • The Clubhouse is located at the centre of the fan village, opposite The Guinness Surge Bar.
  • This area has a bar where food and drink can be ordered.
  • Full table service is not available.
  • There is not a hearing assistance system.
• Order and Payment View
  • The bar was surveyed.
  • The counter is located at the rear of the bar.
  • There is step-free access via ramp to the counter.
  • The ramp has a slight gradient.
  • The ramp is over 150cm wide with no handrails.
  • The height of the counter is 108cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 79cm.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in this area includes: benches and high stools.
  • Furniture available in this area includes: tables and high tables.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area.

You are on Eating and Drinking (The Guinness Surge Bar). Skip to the next section.

Eating and Drinking (The Guinness Surge Bar)

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• Location and Service View
  • The Guinness Surge Bar is located at the centre of the fan village, opposite The Clubhouse.
  • This area has a bar where drinks can be ordered.
  • The following are available: takeaway cups.
  • There is not a hearing assistance system.
• Order and Payment View
  • The payment counter was surveyed.
  • The counter is located at the rear of the bar.
  • There is step-free access via ramp to the counter.
  • The ramp has a slight gradient.
  • The ramp is over 150cm wide with no handrails.
  • The height of the counter is 111cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 89cm.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.

You are on Toilet with Adaptations (Main - Portable Toilet - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Main - Portable Toilet - Left Hand Transfer)

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• Access View
  • The toilet surveyed is located next to the picnic area.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards and has a low visual contrast.
  • The width of the door opening is 81cm.
  • The door has a locking handle.
  • Internally the door has a low visual contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 145cm (width) x 245cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet.
  • The lateral transfer space is 80cm (from the side of the toilet pan).
  • There is a lever flush on the non-transfer side.
  • There are horizontal grab rails on both sides of the toilet.
  • The horizontal grab rail has a low visual contrast.
  • There is no vertical grab rail for the toilet.
  • There is no dropdown rail for the toilet.
  • The toilet seat is 47cm from the floor.
  • The toilet seat has a medium visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a medium visual contrast.
  • There is no emergency alarm.
  • There is no mirror.
  • There is no shelf.
  • The cubicle has no disposal facilities.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 92cm.
  • The walls and floor have a low visual contrast.
  • The height of the hand sanitiser is 110cm.

You are on Standard Toilet Facilities (Main). Skip to the next section.

Standard Toilet Facilities (Main)

• The male and female standard toilet facilities were surveyed.
• The toilets are located near the picnic area.
• The most accessible route has steps.
• There is stepped access into the toilets.
• There are 4 steps .
• The height of the highest step is 21cm.
• The depth of the steps is not between 30cm and 45cm.
• There are no handrails for the steps to the cubicles but there are handrails for the steps to the urinals.
• There is pictorial signage on or near the door.
• There are no ambulant toilet facilities available.