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South Stand - Level 1 - The Rose Suite

Allianz Stadium, 200 Whitton Road, Twickenham, TW2 7BA

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Access Guide

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Overview (Hospitality)

Entrance (Rugby House - Door A)

  • This entrance is located in the South Stand, on level 1 of Rugby House, along Whitton Road.
  • The approach to the entrance has bollards.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There is a single automatic door at this entrance.
  • The door opens towards you.
  • There is a push pad at a height of 75cm.
  • The width of the opening is 110cm.
  • There is a small lip on the threshold of the opening.
  • The door has a low visual contrast.
  • There is an additional set of double, manual doors which open both ways to the left. Theses doors are 178cm wide.
  • There is step-free level access as you enter.
  • There is a similar entrance to the right of the South Stand, labelled 'Rugby House Door B' which does not have an automatic door.

Reception (Rugby House - Level 1 - Door A)

  • The reception is located immediately ahead after you enter via door A.
  • The distance from door A is 4m.
  • There is step-free level access to reception.
  • The height of the reception desk is 105cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 78cm.
  • The reception has glazed screens.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested, however it was not working at the time of the survey.
  • There is no (or very little) background noise in this area.
  • Some flooring is shiny.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs without armrests.
  • Furniture available in this area includes: tables.

Barriers

  • The barrier to the left of the door A reception desk was surveyed.
  • The standard barrier width is 65cm.
  • The wider barrier width is 96cm.
  • There are fixed ticket readers.
  • The scanner height is 104cm from the floor.
  • All ticket barriers are similar in height.
  • Assistance is available at the ticket barrier.

Reception (Rugby House - Level 1 - Door B)

  • The reception is located ahead after you enter via door B.
  • The distance from door B is 6m.
  • There is step-free level access to reception.
  • The height of the reception desk is 105cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 77cm.
  • The reception has glazed screens.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this area.
  • Some flooring is shiny.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs without armrests.
  • Furniture available in this area includes: tables.

Hospitality

  • The Rose Suite is located in the South Stand, on Level 1 of Rugby House.
  • There is step-free level access into the suite.
  • There are double manual doors with a high visual contrast.
  • The doors opens outwards.
  • The width of the opening is 169cm.
  • There is a similar set of doors to the right.
  • There is step-free level access throughout.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • Some flooring is patterned.
  • The walls and floor have a high visual contrast.
  • There is a bar in this area.
  • The height of the counter is 115cm.
  • There is not a lowered section at the counter.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • The type of service provided in this room can vary.
  • The layout of the room varies according to what it is being used for.
  • There are ambulant toilets, standard toilets, toilets with adaptations and baby changing facilities available.
  • Viewing Area View
    • The hospitality seating is located on the lower level.
      Access to the main spectator seating is step free via a ramp or via steps.
      There is step free access to Row 1, but the majority of rows are stepped access only.

Toilet with Adaptations (Left Hand Transfer)

  • Access View
    • The toilet surveyed is located to the right after you enter The Rose Suite.
    • The distance from The Rose Suite entrance is 11m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial and ‘Not All Disabilities Are Visible’ signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 88cm.
    • The door has a locking handle.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a low visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 219cm (width) x 232cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 150cm (from the side of the toilet pan).
    • There is a lever flush on the non-transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 89cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a soap dispenser, however it is not wall mounted.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a low visual contrast.
    • The towel dispenser is 96cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a full length mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a sanitary bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 91cm.
    • The walls and floor have a low visual contrast.

Standard Toilet Facilities

  • The male and female standard toilet facilities were surveyed.
  • The toilets are located to the right after you enter The Rose Suite.
  • The distance from The Rose Suite entrance is 11m.
  • The most accessible route has manual doors and step-free level access.
  • There is step-free level access into the toilets.
  • There is pictorial signage on or near the door.
  • Internally the door has a high visual contrast.
  • There are ambulant toilet facilities available.
  • The ambulant cubicle has differing rail configurations.
  • There is a wash basin, a wall mounted soap dispenser and a hand dryer available.
  • The wash basin has a twist turn mixer tap.