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South Stand - Level 2 - Elgar

Allianz Stadium, 200 Whitton Road, Twickenham, TW2 7BA

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Access Guide

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Overview (Hospitality)

Entrance (Rugby House - Door A)

  • This entrance is located in the South Stand, on level 1 of Rugby House, along Whitton Road.
  • The approach to the entrance has bollards.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There is a single automatic door at this entrance.
  • The door opens towards you.
  • There is a push pad at a height of 75cm.
  • The width of the opening is 110cm.
  • There is a small lip on the threshold of the opening.
  • The door has a low visual contrast.
  • There is an additional set of double, manual doors which open both ways to the left. Theses doors are 178cm wide.
  • There is step-free level access as you enter.
  • There is a similar entrance to the right of the South Stand, labelled 'Rugby House Door B' which does not have an automatic door.

Reception (Rugby House - Level 1 - Door A)

  • The reception is located immediately ahead after you enter via door A.
  • The distance from door A is 4m.
  • There is step-free level access to reception.
  • The height of the reception desk is 105cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 78cm.
  • The reception has glazed screens.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested, however it was not working at the time of the survey.
  • There is no (or very little) background noise in this area.
  • Some flooring is shiny.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs without armrests.
  • Furniture available in this area includes: tables.

Barriers

  • The barrier to the left of the door A reception desk was surveyed.
  • The standard barrier width is 65cm.
  • The wider barrier width is 96cm.
  • There are fixed ticket readers.
  • The scanner height is 104cm from the floor.
  • All ticket barriers are similar in height.
  • Assistance is available at the ticket barrier.

Reception (Rugby House - Level 1 - Door B)

  • The reception is located ahead after you enter via door B.
  • The distance from door B is 6m.
  • There is step-free level access to reception.
  • The height of the reception desk is 105cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 77cm.
  • The reception has glazed screens.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this area.
  • Some flooring is shiny.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs without armrests.
  • Furniture available in this area includes: tables.

Lift (Rugby House)

  • The lift surveyed is located on level 1 of Rugby House, within the reception seating area.
  • The distance from door A is 9m.
  • The most accessible route to the lift has step-free level access.
  • Levels 1, 2 and 3 are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a high visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 109cm.
  • The internal dimensions of the lift are 182cm (width) x 153cm (depth).
  • The internal lift control buttons have a high visual contrast and tactile markings.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a list of floor services/facilities, a visual floor indicator, an audible announcer, a mirror to aid reversing and a hearing assistance alarm system.
  • There are other lifts available at this location which are of a similar size.

Escalators (Rugby House)

  • The escalators surveyed are located immediately ahead after you enter the Rugby House door B entrance.
  • Levels 1, 2 and 3 are accessed by escalators.
  • The escalator steps are unmarked.
  • The foot (bottom) and head (top) of the escalators are not clearly marked.

Reception (Rugby House - Level 2)

  • The reception is located on level 2 of Rugby House, to the left after you exit the lift.
  • The distance from lift is 7m.
  • There is step-free level access to reception.
  • The height of the reception desk is 115cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 90cm.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this area.
  • Some flooring is shiny.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: armchairs and high stools.
  • Furniture available in this area includes: coffee tables and high tables.

Getting Around (Rugby House - Level 2)

  • There is step-free level access throughout all areas.
  • Access throughout may include manual doors.
  • Some flooring is shiny and patterned.
  • There is a high visual contrast between the walls and floor in all areas.
  • There is no (or very little) background noise.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available in the walkways includes: armchairs, high stools and chairs without armrests.

Toilet with Adaptations (Rugby House - Level 2 Corridor - Right Hand Transfer)

  • Access View
    • The toilet surveyed is located along the level 2 corridor, next to the Elgar Suite.
    • The distance from the lift is 49m.
    • The most accessible route to the toilet has manual doors and step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial and ‘Not All Disabilities Are Visible’ signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 87cm.
    • The door has a locking handle.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a low visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 177cm (width) x 225cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 106cm (from the side of the toilet pan).
    • There is a lever flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 49cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 94cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 70cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a soap dispenser, however it is not wall mounted.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a low visual contrast.
    • The towel dispenser is 93cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a full length mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a sanitary bin.
    • There are no coat hooks.
    • The walls and floor have a low visual contrast.

Standard Toilet Facilities (Rugby House - Level 2 Corridor)

  • The male and female standard toilet facilities were surveyed.
  • The toilets are located along the Level 2 corridor, next to the Elgar Suite.
  • The distance from the lift is 49m.
  • The most accessible route has manual doors and step-free level access.
  • There is step-free level access into the toilets.
  • There is pictorial signage on or near the door.
  • Internally the door has a high visual contrast.
  • There are ambulant toilet facilities available.
  • The ambulant cubicles have differing rail configurations.
  • There is a wash basin, a wall mounted soap dispenser, a hand towel and a hand dryer available.
  • The wash basin has a twist turn mixer tap.

Hospitality

  • Elgar is located in the South Stand, on Level 2 of Rugby House.
  • There is step-free level access into the suite.
  • There are double manual doors with a high visual contrast.
  • One of the doors was locked at the time of the survey.
  • The door opens outwards.
  • The width of the opening is 78cm.
  • There is step-free level access throughout.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • The flooring is patterned.
  • The walls and floor have a high visual contrast.
  • There is a food and drink counter in this area.
  • The height of the counter is 89cm.
  • There is not a lowered section at the counter.
  • Seating available in the room includes: chairs without armrests.
  • Furniture available in the room includes: tables and high tables.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • The type of service provided in this room can vary.
  • The layout of the room varies according to what it is being used for.
  • Viewing Area View
    • The hospitality seating is located on the lower level. There is step free access via lift to the lower level.
      Access to the main spectator seating is step free via a ramp or via steps.
      There is step free access to Row 1, but the majority of rows are stepped access only.