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South Stand - Level 4 - Debenture Lounge

Allianz Stadium, 200 Whitton Road, Twickenham, TW2 7BA

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Access Guide

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Overview (Hospitality)

Entrance (Lift 8)

  • This entrance is located at the corner of the South Stand, near Gate F on level 1.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There is a key fob/card reader at a height of 80cm.
  • There are double automatic doors at this entrance.
  • The doors open towards you.
  • There is a push pad at a height of 78cm.
  • The width of the opening is 202cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a medium visual contrast.
  • There is step-free level access as you enter.

Lift (8B)

  • The lift surveyed is located beyond the lift 8 entrance.
  • The distance from lift 8 entrance is 2m.
  • The most accessible route to the lift has step-free level access.
  • Levels 1, 2, 3, 4, 5 and 6 are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have Braille markings, a medium colour contrast and tactile markings.
  • None of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 110cm.
  • The internal dimensions of the lift are 164cm (width) x 197cm (depth).
  • The internal lift control buttons have tactile markings and a medium visual contrast.
  • The majority of the internal controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a list of floor services/facilities, a hearing assistance alarm system, a mirror to aid reversing and a visual floor indicator.
  • There are other lifts available at this location which are of a similar size.

Entrance (Stair D)

  • This entrance is located to the left of lift 8B.
  • The entrance area is not clearly signed.
  • There is step-free level access at the entrance.
  • There is a single manual door at this entrance.
  • The door opens away from you.
  • The width of the opening is 88cm.
  • There is a small lip on the threshold of the opening.
  • The door has a high visual contrast.
  • There is step-free level access as you enter.

Stairs (Stair D)

  • The stairs surveyed are located next to lift 8B.
  • Levels 1, 2, 3, 4, 5 and 6 can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrail does not cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is not between 30cm and 45cm.

Entrance (Debenture Lounge)

  • This entrance is located in the South Stand, on Level 4.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There are double manual doors at this entrance, however one door is locked.
  • The door opens towards you.
  • The width of the opening is 83cm.
  • The doors have a high visual contrast.
  • There is step-free level access as you enter.

Counter

  • The counter is located to the right after you enter the Debenture Lounge.
  • The distance from the Debenture Lounge entrance is 4m.
  • There is step-free level access to the counter.
  • The height of the counter is 115cm.
  • There is not a lowered section at the counter.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this area.
  • Some flooring is shiny.

Hospitality (Lower Level)

  • The Debenture Lounge is located in the South Stand, on level 4.
  • There is step-free level access into the lounge.
  • There are double manual doors with a high visual contrast.
  • The doors opens outwards.
  • The width of the opening is 150cm.
  • There is step-free level access throughout.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • Some flooring is shiny.
  • The walls and floor visual contrast varies between low and high.
  • There is a bar in this area.
  • The height of the counter is 114cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 86cm.
  • Seating available in the room includes: chairs without armrests and high stools.
  • Furniture available in the room includes: tables and high tables.
  • Some tables are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • The type of service provided in this room can vary.
  • The layout of the room varies according to what it is being used for.
  • There are toilets with adaptations and standard toilets available.
  • Viewing Area View
    • The hospitality seating is located on the middle level.
      There is step free access to Row 58, but the majority of rows are stepped access only.

Lift

  • The lift surveyed is located to the left after you enter the Debenture Lounge.
  • This lift is a platform lift.
  • The distance from the Debenture Lounge entrance is 2m.
  • The most accessible route to the lift has step-free level access.
  • The lower and upper levels of the Debenture Lounge are accessed by this lift.
  • The lift door has a low visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have a high visual contrast and tactile markings.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 90cm.
  • The internal dimensions of the lift are 108cm (width) x 145cm (depth).
  • The internal lift control buttons have a high visual contrast.
  • None of the internal lift controls are at a suitable height for a wheelchair user.
  • The lift is slow moving and the button needs to be pressed constantly when in use.

Stairs

  • The stairs surveyed are located to the left after you enter the Debenture Lounge.
  • The lower and upper levels of the Debenture Lounge can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is between 30cm and 45cm.

Hospitality (Upper Level)

  • This room is located on the upper level of the Debenture Lounge.
  • There is step-free level access into the lounge.
  • There are double manual doors with a high visual contrast.
  • The doors opens outwards.
  • The width of the opening is 150cm.
  • There is step-free level access throughout.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • There is a bar in this area.
  • The height of the counter is 115cm.
  • There is not a lowered section at the counter.
  • Seating available in the room includes: chairs without armrests and benches.
  • Furniture available in the room includes: tables.
  • Some chairs are fixed.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • The type of service provided in this room can vary.
  • The layout of the room varies according to what it is being used for.
  • There are toilets with adaptations and standard toilets available.
  • Viewing Area View
    • The hospitality seating is located on the middle level.
      There is step free access to Row 58, but the majority of rows are stepped access only.

Toilet with Adaptations (Upper Level - Left Hand Transfer)

  • Access View
    • The toilet surveyed is located on the upper level of the Debenture Lounge.
    • The distance from the lift is 4m.
    • The most accessible route to the toilet has step-free level access and a platform lift.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 86cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 233cm (width) x 220cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 80cm (from the side of the toilet pan).
    • There is a lever flush on the non-transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a low visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a low visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 91cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 69cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a low visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 94cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a high visual contrast.
    • The towel dispenser is 92cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a sanitary bin.
    • There are no coat hooks.
    • The walls and floor have a high visual contrast.

Standard Toilet Facilities (Upper Level)

  • The male and female standard toilet facilities were surveyed.
  • The toilets are located on the upper level of the Debenture Lounge.
  • The distance from the lift is 3m.
  • The most accessible route has a platform lift and step-free level access.
  • There is step-free level access into the toilets.
  • There is pictorial signage on or near the door.
  • Internally the door has a high visual contrast.
  • There are no ambulant toilet facilities available.
  • There is a wash basin, a wall mounted soap dispenser and a hand dryer available.
  • The wash basin has a lever mixer tap.