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Stands - Lower Level and Pitchside Wheelchair Viewing Area

Allianz Stadium, 200 Whitton Road, Twickenham, TW2 7BA

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Access Guide

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Overview (General)

Outer Concourse and Walkways (Stadium)

  • The surface of the paths outside the stadium is smooth and even.
  • There are food and drink kiosks located all around the stadium concourse on matchdays.
    There are programme stalls located at regular intervals.
  • There is step free access from the concourse to the lower level of the stadium.
    There is stepped and escalator access or a very long slope to the middle level, this can be overcome by using one of the stadium lifts.
    There is stepped access or a very long slope to the middle level, this can be overcome by using one of the stadium lifts.
  • There is clear directional signage.
  • There is a stadium plan/map.
  • There is a steward available for assistance on a matchday.

Changing Places (Outer Concourse / Lower Level - South West Corner - Transfer Both Sides)

  • Location and Access View
    • The Changing Places facility surveyed is located at the outer stadium corner, on the corner of the South and West Stands.
    • The Changing Places toilet is not in addition to other toilet facilities.
    • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
    • The most accessible route to the Changing Places facility has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • A RADAR key is required for access to this facility.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 105cm.
    • The door has a locking handle (with a RADAR key to access).
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
    • The dimensions of the facility are 300cm (width) x 435cm (depth) and there is room for a wheelchair user to manoeuvre (180cm x 180cm).
  • Toilet Details View
    • There is lateral transfer space on both sides of the toilet.
    • The transfer space on the right as you face the toilet is 85cm.
    • The transfer space on the left as you face the toilet is 95cm.
    • There is a lever flush on the left transfer side.
    • There is no horizontal grab rail for the toilet.
    • There are vertical grab rails on both sides of the toilet.
    • The vertical grab rail has a high visual contrast.
    • There are dropdown rails on both sides of the toilet.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is not a wall mounted toilet roll holder.
  • Changing Bench and Hoist Details View
    • The changing bench is wall mounted and height adjustable.
    • The length of the changing bench is 190cm.
    • The facility hoist is powered overhead and accesses all areas.
  • Shower Details View
    • There is an adjustable shower head.
    • The shower controls are push.
    • There is no shower seat.
  • Other Facilities View
    • There is a height adjustable wash basin.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 102cm from the floor.
    • There is a wall mounted towel dispenser.
    • The towel dispenser has a low visual contrast.
    • The towel dispenser is 93cm from the floor.
    • A wide paper roll dispenser is available.
    • The height of the wide paper roll dispenser is 90cm.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low visual contrast.
    • The hand dryer is 100cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a full length mirror.
    • There is an unobstructed shelf.
    • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
    • The facility has a waste bin.
    • The coat hooks are 92cm and 126cm from the floor.
    • A privacy screen is available.
    • The walls and floor visual contrast varies between low and high.

Stand

  • This stand is for home supporters.
  • There is step-free level access throughout the concourse.
  • Wayfinding signage is provided.
  • There is background noise in this area which varies depending on the function/event.
  • There are toilets with adaptations, baby changing facilities and standard toilets available.
  • There are food and drink counters situated along the concourse.
  • There are designated spaces for wheelchair users within this stand.
  • The designated spaces are located pitchside.
  • There is designated seating for ambulant disabled people within the stand.
  • The designated spaces for ambulant disabled people are located near the pitchside seating.
  • Headsets for audio commentary can be used in this stand.
  • Headsets are collected from a steward.
  • There is not a deposit charge for the use of headsets.
  • There is a Prayer Room located at the South Stand of the concourse.

Food and Drink (Lower Level)

  • The food and drink counters are located along the concourse.
  • The food and drink counters are clearly signed.
  • There is step-free level access to the food and drink counters.
  • The counters are between the recommended heights of 95cm - 110cm.
  • There are lowered sections at some of the food and drink counters.
  • The lowered sections are between the recommended heights of 76cm - 86cm.
  • Menus are wall-mounted and digital.
  • The following are available: drinking straws and takeaway cups.
  • Assistance is available when ordering food and drink.
  • There are self service machines.

Access To (Level 2 Bars)

  • The access to the Level 2 Bars is located off the stand external concourse area.
  • There are 20+ steps with handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The steps have some clear markings.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 16cm.
  • The depth of the steps is not between 30cm and 45cm.

Food and Drink (Level 2 Bars)

  • The Level 2 Bars are located on the North, East and West sides of the Stadium.
  • The food and drink counters are clearly signed.
  • There is step-free level access to some of the food and drink counters.
  • There is stepped access to the food and drink counters.

Designated Viewing Area

  • The designated viewing area surveyed is located pitchside.
  • There is step-free access via slope to the designated viewing area.
  • The slope has a slight gradient.
  • The pitchside seating is located at the front of the North, East, South and West stands.
    There is access to the pitchside seating at all 4 corners of the stadium.
  • The designated viewing area is clearly signed.
  • There are 10+ designated spaces for wheelchair users.
  • The view from this area is clear from obstructions.
  • Companions sit next to you and behind you.
  • There is a member of staff available for assistance.
  • There is space for an assistance dog to rest.
  • Seating available in this area includes: flip down seats without armrests.
  • There is a toilet with adaptations close to the designated viewing area (within approximately 50m).

Toilet with Adaptations (Seating Area 1 and 8 - Number 2 - Right Hand Transfer)

  • Access View
    • The toilet surveyed is located near to the pitchside seating area 1 and 8.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is written text signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 89cm.
    • The door has a locking handle.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a low visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 150cm (width) x 230cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 110cm (from the side of the toilet pan).
    • There is a lever flush on the transfer side.
    • There is no horizontal grab rail for the toilet.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a low visual contrast.
    • The toilet seat is 42cm from the floor.
    • The toilet seat has a low visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a medium visual contrast.
    • The toilet roll holder is 90cm from the floor.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 95cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rail is on the right as you face the wash basin.
    • The wash basin grab rail has a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 100cm from the floor.
    • There is a wall mounted towel dispenser which can be reached when seated on the toilet.
    • The towel dispenser has a medium visual contrast.
    • The towel dispenser is 103cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a sanitary bin.
    • There are no coat hooks.
    • The walls and floor have a medium visual contrast.
    • There are two additional toilet with adaptations near seating area 1-8.
      Number 1 is similar with right hand transfer space.
      Number 3 is has a right hand transfer space.

Toilet with Adaptations (Seating Area 2-3 - Near Block L9 - Right Hand Transfer)

  • Access View
    • The toilet surveyed is located near Seating Area 2-3 and Block L9.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial and ‘Not All Disabilities Are Visible’ signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 84cm.
    • The door has a locking handle (with a RADAR key to access).
    • Internally the door has a high visual contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 180cm (width) x 260cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 210cm (from the side of the toilet pan).
    • There is a lever flush on the transfer side.
    • There is no horizontal grab rail for the toilet.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 42cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a medium visual contrast.
    • The toilet roll holder is 88cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 84cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rail is on the right as you face the wash basin.
    • The wash basin grab rail has a high visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 105cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a medium visual contrast.
    • The towel dispenser is 110cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a sanitary bin.
    • There are multiple coat hooks.
    • The coat hooks are 169cm and 169cm from the floor.
    • The walls and floor have a medium visual contrast.
    • There is an additional toilet with adaptations near Block L11. The toilet is a square shape.

Toilet with Adaptations (Seating Area 4-5 - Block 19 and 20 - Left Hand Transfer)

  • Access View
    • The toilet surveyed is located near Seating Area 4-5 and Block 19 and 20.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial and ‘Not All Disabilities Are Visible’ signage on or near the door.
    • The door opens inwards and has a high visual contrast.
    • The width of the door opening is 84cm.
    • The door has a locking handle (with a RADAR key to access).
    • Internally the door has a high visual contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 225cm (width) x 200cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 178cm (from the side of the toilet pan).
    • There is a lever flush on the non-transfer side.
    • There is no horizontal grab rail for the toilet.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a low visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a low visual contrast.
    • The toilet seat is 42cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a medium visual contrast.
    • The toilet roll holder is 80cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 80cm from the floor.
    • The wash basin has a lever mixer tap.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 83cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a medium visual contrast.
    • The towel dispenser is 115cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a sanitary bin.
    • There are multiple coat hooks.
    • The coat hooks are 92cm and 135cm from the floor.
    • The walls and floor have a medium visual contrast.
    • There are two additional toilets with adaptations located near seating area 4-5, next to Block L18 and Block L21.

Toilet with Adaptations (Seating Area 6-7 - Number 1 - Block 29 and Block 30 - Right Hand Transfer)

  • Access View
    • The toilet surveyed is located near to Seating Area 6-7 and Block 29 and 30.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial and ‘Not All Disabilities Are Visible’ signage on or near the door.
    • The door opens inwards and has a high visual contrast.
    • The width of the door opening is 84cm.
    • The door has a locking handle (with a RADAR key to access).
    • Internally the door has a high visual contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 225cm (width) x 220cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 180cm (from the side of the toilet pan).
    • There is a lever flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a low visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a low visual contrast.
    • The toilet seat is 42cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a medium visual contrast.
    • The toilet roll holder is 86cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 76cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rail is on the right as you face the wash basin.
    • The wash basin grab rail has a high visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 100cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a medium visual contrast.
    • The towel dispenser is 100cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a sanitary bin.
    • There are multiple coat hooks.
    • The coat hooks are 133cm and 133cm from the floor.
    • The walls and floor have a medium visual contrast.
    • There are two additional toilets with adaptations located near to seating area 6 and 7.
      The toilet signed 2 has left hand transfer.
      The toilet signed 3 has right hand transfer.

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 10+ toilets with adaptations.
    • Toilets with adaptations are located along the concourse, near to the access points to the pitchside viewing areas.
    • The transfer space varies between left and right in the toilets with adaptations.
    • Ambulant toilet facilities are located within some of the standard toilets.
    • The male and female toilet facilities are located along the concourses.
  • Changing Places and Changing Facilities View
    • The Changing Places toilet facilities are located in the South West corner.
    • Parent and baby changing facilities are located in some of the standard toilets.