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Stands - Middle Level

Allianz Stadium, 200 Whitton Road, Twickenham, TW2 7BA

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Access Guide

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Overview (General)

Stairs

  • The stairs surveyed are located on the stadium concourse.
  • The Lower Level, Middle Level and Upper Level can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 16cm.
  • The depth of the steps is not between 30cm and 45cm.

Escalators

  • The escalators surveyed are located off the Lower Level Bars.
  • The Lower Level to Middle Level are accessed by escalators.
  • The escalator steps are clearly marked.
  • The foot (bottom) and head (top) of the escalators are clearly marked.

Access To (Middle and Upper Levels via the Drums - East and West)

  • The ramp gradient varies between slight and steep.
  • The ramp is over 150cm wide with handrails on both sides.
  • The Drums are located in the East and West Corners of the South Stand, they can provide step free access to the Middle and Upper Level of the Stadium.
    The ramp is over a long distance.
    If the ramp is not suitable, please speak to a member of staff about using the lift.

Stand

  • There is step-free level access throughout the concourse.
  • Wayfinding signage is provided.
  • There is background noise in this area which varies depending on the function/event.
  • There are baby changing facilities, ambulant toilets, standard toilets and toilets with adaptations available.
  • There are food and drink counters situated along the concourse.
  • There are not designated spaces for wheelchair users within this stand.
  • There is no specific seating area for ambulant supporters so please contact the club for more information.
  • Headsets for audio commentary can be used in this stand.

Eating and Drinking (Touchline Bar - North Stand End)

  • Location and Service View
    • The Touchline Bar is in the centre of the concourse.
    • This area has a counter where food and drink can be ordered and a bar where food and drink can be ordered.
    • Full table service is not available.
    • Menus are wall-mounted and digital.
    • The following are available: drinking straws and takeaway cups.
  • Order and Payment View
    • The service counter was surveyed.
    • The counter is located opposite the tables.
    • There is step-free level access to the counter.
    • The height of the counter is 110cm.
    • There is not a lowered section at the counter.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor have a low visual contrast.
    • Furniture available in this area includes: high tables.
    • The tables are fixed.
    • The surface height of the tables is not suitable for wheelchair users.
    • The clear height under the tables is not suitable for wheelchair users.
    • There is background noise in this area.

Food and Drink

  • The food and drink counters are located along the concourse.
  • The food and drink counters are clearly signed.
  • There is step-free level access to the food and drink counters.
  • Some of the counters are between the recommended heights of 95cm - 110cm.
  • The counter does not have a lowered section.
  • Menus are wall-mounted and digital.
  • The following are available: drinking straws and takeaway cups.
  • Assistance is available when ordering food and drink.

Toilet with Adaptations (Middle Level - Block M46 - Right Hand Transfer)

  • Access View
    • The toilet surveyed is located opposite Block M46.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial and ‘Not All Disabilities Are Visible’ signage on or near the door.
    • The door opens outwards and has a low visual contrast.
    • The width of the door opening is 87cm.
    • The door has a locking handle (with a RADAR key to access).
    • Internally the door has a low visual contrast.
    • There is a grab rail on the internal door with a low visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 180cm (width) x 265cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 73cm (from the side of the toilet pan).
    • There is a spatula flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 47cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 118cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 73cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rail is on the right as you face the wash basin.
    • The wash basin grab rail has a high visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 84cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a medium visual contrast.
    • The towel dispenser is 105cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is no mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a sanitary bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 102cm.
    • The walls and floor have a high visual contrast.

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located on the South side of the stadium.
    • Ambulant toilet facilities are located on the mid-tier concourse.
    • The male and female toilet facilities are located along the stadium concourse.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located within the toilet with adaptations and standard toilet facilities.