You are on Overview. Skip to the next section.

Overview

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• About View
  • Facilities available in the venue include: a gym, pool, spa facilities, changing areas, café, cycle studio, class studios, creche, and a climbing wall.
  • View information on opening times
• Parking and Public Transport View
  • The venue shares a car park which has Blue Badge parking available.
  • There is a drop-off point.
  • The nearest step-free train station is Twickenham.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is step-free level access throughout, this may include the use of a lift.
  • Access throughout may include manual doors.
  • The ground, first and second floors can be accessed via a standard lift and stairs.
• Getting Help and Assistance View
  • There is seating available.
  • There is no hearing assistance system.
  • There is not a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
  • Facilities/services include: Wi-Fi and phone charging points.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 2 toilets with adaptations.
  • Toilets with adaptations are located in the café and the male changing area.
  • The transfer space varies between left and right in the toilets with adaptations.
  • Ambulant toilet facilities are located in the standard toilets in the café and in the standard toilets in the changing areas.
  • The male and female step-free toilet facilities are located in the male and female changing areas.
• Changing Places and Changing Facilities View
  • The changing facilities which have adaptations are located in the changing areas.
  • Standard changing facilities are located in the changing areas.
  • Parent and baby changing facilities are located in the changing areas.
• Washroom and Shower Facilities View
  • The shower facilities which have adaptations are located in the changing areas.
  • Standard shower facilities are located in the changing areas and in the spa.

You are on Parking (West Car Park). Skip to the next section.

Parking (West Car Park)

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• Car Park View
  • The car park is located off Whitton Road.
  • The car park is open air/surface.
  • The car park surface consists of block paving.
  • There are 6 designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked.
  • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 460cm (depth).
  • There is a marked zone to both sides but not at the rear.
  • The width of the marked zone is 112cm.
  • The dimensions of the designated Blue Badge parking bays vary in size.
  • The nearest designated bay is 160m from the main entrance.
  • The most accessible route from the Blue Badge parking has step-free level access.
• Charges and Restrictions View
  • This car park is for visitors and Blue Badge holders only.
  • Clearly presented parking signs are available.
• Drop-off Point View
  • There is a designated drop-off point available.
  • The designated drop-off point is located in front of the main entrance.
  • There is a dropped kerb with tactile paving from the drop-off point.

You are on Entrance (Main Entrance). Skip to the next section.

Entrance (Main Entrance)

• This entrance is located at the front of the building.
• The entrance area is clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors at this entrance.
• The doors open by sliding.
• The width of the opening is 158cm.
• There is a small lip on the threshold of the opening.
• The doors have a low visual contrast.
• There is a second set of double automatic doors.
• The second set of doors open by sliding.
• The width of the opening is 155cm.
• The second set of doors have a low visual contrast.

You are on Reception. Skip to the next section.

Reception

• The reception is located ahead as you enter.
• The distance from the main entrance is 4m.
• There is step-free level access to reception.
• The height of the reception desk is 120cm.
• There is not a lowered section at the desk.
• The reception has windows and patterned/distracting backgrounds.
• There is not a hearing assistance system.
• The height of the touchscreen display ranges from 135cm to 150cm from the floor.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels vary due to the use of large glazed walls.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: armchairs and sofas.
• Furniture available in this area includes: coffee tables.
• There are security barriers with a wider opening which are operated by staff.
• The standard barriers to the right of the desk are 58cm and 86cm wide.
  The wider barriers to the left of the desk are 106cm wide.

You are on Getting Around. Skip to the next section.

Getting Around

• There is step-free level access throughout all areas, this may include the use of a lift.
• Access throughout may include manual doors.
• There is a high visual contrast between the walls and floor in all walkways.
• There is background noise.
• Wayfinding signage is provided.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signs is consistent throughout.
• Lighting levels vary due to the size of the space.

You are on Lift (Reception). Skip to the next section.

Lift (Reception)

• The lift surveyed is located to the right of reception.
• The distance from the main entrance is 12m.
• The most accessible route to the lift has step-free level access.
• The ground and first floors are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings, Braille markings and a high visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 90cm.
• The internal dimensions of the lift are 138cm (width) x 108cm (depth).
• The internal lift control buttons have tactile markings, Braille markings and a high visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a separate door to exit, a visual floor indicator and an audible announcer.
• Lighting levels were low at the time of the survey.

You are on Stairs (Reception). Skip to the next section.

Stairs (Reception)

• The stairs surveyed are located beyond reception.
• The ground and first floors can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Eating and Drinking (First Floor - The Clubroom). Skip to the next section.

Eating and Drinking (First Floor - The Clubroom)

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• Location and Access View
  • The Clubroom is ahead and to the right as you exit the reception lift.
  • The most accessible route has step-free level access.
  • There is step-free level access into this area.
  • There are double manual doors with a low visual contrast.
  • The doors open both ways.
  • The width of the opening is 150cm.
• Service View
  • This area has a counter where food and drink can be ordered, staff who can provide assistance with ordering and numerous seating options.
  • Full table service is not available.
  • Menus are wall-mounted and displayed on the counter.
  • The following dietary requirements can be catered for: dairy free, lactose free, vegetarian and vegan.
  • The following are available: drinking straws and takeaway cups.
  • There is not a hearing assistance system.
• Order and Payment View
  • The service counter was surveyed.
  • The counter is located to the left as you enter.
  • There is step-free level access to the counter.
  • The height of the counter is 100cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: chairs with armrests, armchairs, sofas and benches.
  • Furniture available in this area includes: tables and coffee tables.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels vary due to the use of large glazed walls.

You are on Toilet with Adaptations (First Floor - The Clubroom - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (First Floor - The Clubroom - Left Hand Transfer)

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• Access View
  • The toilet surveyed is located on the far side of the café.
  • The distance from the café entrance is 16m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 80cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a low visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 147cm (width) x 235cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 85cm (from the side of the toilet pan).
  • There is a push button flush on the wall above the cistern.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a medium visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a medium visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a medium visual contrast.
  • The toilet seat is 45cm from the floor.
  • The toilet seat has a low visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a medium visual contrast.
  • The toilet roll holder is 110cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a medium visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a medium visual contrast.
  • The soap dispenser is 96cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a medium visual contrast.
  • The hand dryer is 93cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a sanitary bin and a pedal bin.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 89cm.
  • The walls and floor visual contrast varies between low and high.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Changing Area (First Floor - Male). Skip to the next section.

Changing Area (First Floor - Male)

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• Changing Area View
  • The changing area is located ahead and round to the left after exiting the reception lift.
  • The distance from the reception lift is 16m.
  • The most accessible route to the changing area has step-free level access.
  • There is step-free level access into the changing area.
  • The width of the door opening is 136cm.
  • Facilities in this area include: changing cubicles, toilets, showers, a changing bench, baby change facilities and lockers.
  • There are lockers at a suitable height for a wheelchair user.
  • The height of the baby change facility when in use is 90cm.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
• Toilet Facilities View
  • There is step-free level access to the toilet facilities.
  • There are ambulant toilet facilities available.
  • The ambulant cubicle has horizontal grab rails on both sides and a vertical grab rail on the right.
  • There is a wash basin, a wall mounted soap dispenser and a hand dryer available.
  • The wash basin has a push tap.
• Shower Facilities View
  • There is step-free level access to the shower facilities.

You are on Changing Room with Adaptations (First Floor - Male Changing Area - Right Hand Transfer). Skip to the next section.

Changing Room with Adaptations (First Floor - Male Changing Area - Right Hand Transfer)

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• Access View
  • The changing room surveyed is located in the male changing area, to the left as you enter.
  • The distance from the reception lift is 20m.
  • The most accessible route to the changing room has step-free level access.
  • There is step-free level access into the changing room.
  • There is written text signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 87cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a low visual contrast.
• Dimensions and Features View
  • Facilities available in the changing room include: a toilet, a wash basin, a wheel-in shower, a locker and a locker at a suitable height for a wheelchair user.
  • The dimensions of the changing room are 280cm (width) x 244cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right of the toilet as you look at it.
  • The lateral transfer space is 116cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 46cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 105cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 73cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 114cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 90cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The changing room has no disposal facilities.
  • There are no coat hooks.
  • There is room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
  • There is an adjustable shower head which can also be detached.
  • There is a flip-down shower seat.
  • The shower seat is 45cm from the floor.
  • The shower controls are twist turn mixer.
  • There are dropdown rails for the shower.
  • The shower dropdown rails have a high visual contrast.
  • There is no emergency alarm for the shower.
  • The walls and floor have a high visual contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Lift (Pool / Spa / Gym). Skip to the next section.

Lift (Pool / Spa / Gym)

• The lift surveyed is located in the pool / spa / gym area.
• The distance from the main entrance is 14m.
• The most accessible route to the lift has step-free level access and manual doors.
• The ground, first and second floors are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have a high visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• This lift was out of use at the time of the survey (May 2025).

You are on Stairs (Pool / Spa). Skip to the next section.

Stairs (Pool / Spa)

• The stairs surveyed are located between the changing areas and the pool / spa area.
• There is a single manual door to access the stairwell.
• The first and ground floors can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 18cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels vary due to the use of large glazed walls.

You are on Stairs (Gym). Skip to the next section.

Stairs (Gym)

• The stairs surveyed are located on the first floor, to the left of the male changing area.
• The first and second floor can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 18cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Spa Facilities (Ground Floor). Skip to the next section.

Spa Facilities (Ground Floor)

• The spa is located off reception.
• Facilities available include; a jacuzzi, a sauna and a steam room.

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• Sauna View
  • The sauna surveyed is located on the left side of the spa.
  • The most accessible route to the sauna has step-free level access.
  • There is written text signage on or near the door.
  • There is step-free level access into the sauna.
  • There is a single manual door with a high visual contrast.
  • The door opens towards you.
  • The width of the opening is 77cm.
  • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
• Steam Room View
  • The steam room surveyed is located ahead as you enter the spa.
  • The most accessible route to the steam room has step-free level access.
  • There is written text signage on or near the door.
  • There is step-free level access into the steam room.
  • There is a single manual door with a high visual contrast.
  • The door opens towards you.
  • The width of the opening is 77cm.
  • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).

You are on Pool (Ground Floor). Skip to the next section.

Pool (Ground Floor)

• This is an indoor swimming pool.
• There is step-free level access throughout this area.
• Access throughout this area may include uneven surfaces, slippery surfaces and manual doors.
• The flooring is shiny.
• There is an emergency alarm at poolside.
• Lighting levels vary due to the size of the space.
• Access into the water is via a ladder.
• The pool is staffed at all times.
• The following adaptations are available for disabled people: manual hoist.

You are on Gym (Second Floor). Skip to the next section.

Gym (Second Floor)

• The gym is located on the second floor.
• There is step-free level access via lift into the gym.
• There is step-free level access throughout.
• Access throughout may include manual doors.
• There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
• The gym is staffed when open.
• Some flooring is shiny and patterned.
• The walls and floor visual contrast varies between low and high.
• There is some clear manoeuvring space between equipment (150cm x 150cm).
• Equipment includes free weights and arm cycles.
• There is not a hearing assistance system.
• There is background noise in this area.
• Lighting levels vary due to the use of large glazed walls.