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West Stand - Level 2 - The Spirit of Rugby

Allianz Stadium, 200 Whitton Road, Twickenham, TW2 7BA

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Access Guide

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Overview (Hospitality)

Entrance

  • This entrance is located in the West Stand, on level 1.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via slope at the entrance.
  • The slope has a slight gradient.
  • There are double manual doors at this entrance.
  • The doors open towards you.
  • The width of the opening is 178cm.
  • The doors have a low visual contrast.
  • There is step-free level access as you enter.

Reception

  • The reception is located on the right after you enter.
  • The distance from the entrance is 6m.
  • There is step-free level access to reception.
  • The height of the reception desk is 92cm.
  • There is not a lowered section at the desk.
  • The reception has patterned/distracting backgrounds.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this area.
  • Some flooring is patterned.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: sofas.

Lift

  • The lift surveyed is located to the left after you enter.
  • The distance from the reception is 8m.
  • The most accessible route to the lift has step-free level access.
  • Levels 1 and 2 are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a medium visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 109cm.
  • The internal dimensions of the lift are 134cm (width) x 182cm (depth).
  • The internal lift control buttons have a medium visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a visual floor indicator and an audible announcer.
  • There are other lifts available at this location which are of a similar size.

Stairs

  • The stairs surveyed are located to the left reception.
  • Levels 1 and 2 can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is not between 30cm and 45cm.

Hospitality

  • This room is located in the West Stand, on level 2.
  • There is step-free level access into the room.
  • There are double manual doors with a low visual contrast.
  • The doors are permanently held open.
  • The width of the opening is 194cm.
  • There is step-free level access throughout.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • The flooring is patterned.
  • The walls and floor have a high visual contrast.
  • There is a bar in this area.
  • The height of the counter is 110cm.
  • There is not a lowered section at the counter.
  • Seating available in the room includes: chairs without armrests.
  • Furniture available in the room includes: tables.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is not a hearing assistance system.
  • There is background noise in this room.
  • The type of service provided in this room can vary.
  • The layout of the room varies according to what it is being used for.
  • There are standard toilets, baby changing facilities and toilets with adaptations available.

Toilet with Adaptations (South Entrance - Right Hand Transfer)

  • Access View
    • The toilet surveyed is located to the right after you enter the room via the South entrance.
    • The distance from the South entrance is 17m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial and ‘Not All Disabilities Are Visible’ signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 85cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a medium visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 149cm (width) x 210cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 82cm (from the side of the toilet pan).
    • There is a spatula flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 47cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 117cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 71cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rail has varying visual contrasts.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a low visual contrast.
    • The soap dispenser is 93cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low visual contrast.
    • The hand dryer is 79cm from the floor.
    • There is a pull cord emergency alarm but it was tied up at the time of the survey.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a sanitary bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 96cm.
    • The walls and floor visual contrast varies between low and high.

Standard Toilet Facilities (South Entrance)

  • The male and female standard toilet facilities were surveyed.
  • The toilets are located to the right after you enter the room via the South entrance.
  • The distance from the South entrance is 17m.
  • The most accessible route has step-free level access.
  • There is step-free level access into the toilets.
  • There is pictorial signage on or near the door.
  • Internally the door has a high visual contrast.
  • There are no ambulant toilet facilities available.
  • There is a wash basin, a wall mounted soap dispenser and a hand dryer available.
  • The wash basin has a sensor tap.

Toilet with Adaptations (North Entrance - Left Hand Transfer)

  • Access View
    • The toilet surveyed is located to the left after you enter the room via the North entrance.
    • The distance from the North entrance is 21m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial and ‘Not All Disabilities Are Visible’ signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 87cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a medium visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 148cm (width) x 190cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 85cm (from the side of the toilet pan).
    • There is a spatula flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 116cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have varying visual contrasts.
    • There is a soap dispenser, however it is not wall mounted.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low visual contrast.
    • The hand dryer is 87cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a sanitary bin.
    • There are no coat hooks.
    • The walls and floor visual contrast varies between low and high.

Standard Toilet Facilities (North Entrance)

  • The male and female standard toilet facilities were surveyed.
  • The toilets are located to the left after you enter the room via the North entrance.
  • The distance from the North entrance is 20m.
  • The most accessible route has step-free level access.
  • There is step-free level access into the toilets.
  • There is pictorial signage on or near the door.
  • Internally the door has a high visual contrast.
  • There are no ambulant toilet facilities available.
  • There is a wash basin, a wall mounted soap dispenser and a hand dryer available.
  • The wash basin has a sensor tap.