Access Guide
Overview (Hospitality)
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Contact Details
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- The telephone number for hospitality enquiries is 020 4257 1164.
- View the web page for hospitality (opens new tab).
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Parking and Public Transport
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- The venue has multiple car parks.
- View the web page for parking enquiries (opens new tab).
- The nearest train station is Twickenham.
- For the latest travel options and information you can plan your travel using Allianz Stadium Getting Here (opens new tab)
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Getting Help and Assistance
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- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
Entrance
- This entrance is located in the West Stand, on level 1.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There are double manual doors at this entrance, however one door is locked.
- The door opens towards you.
- The width of the opening is 85cm.
- There is a small lip on the threshold of the opening.
- The doors have a low visual contrast.
- There is step-free level access as you enter.
Lift (West Stand - Lift 2B)
- The lift surveyed is located in the West Stand.
- The distance from the entrance is 8m.
- The most accessible route to the lift has step-free level access.
- Levels 1, 2, 3, 4, 5 and 6 are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user.
- The external lift control buttons have a medium colour contrast and tactile markings.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 106cm.
- The internal dimensions of the lift are 180cm (width) x 138cm (depth).
- The internal lift control buttons have a high visual contrast and tactile markings.
- All of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a mirror to aid reversing, an audible announcer, a visual floor indicator and a list of floor services/facilities.
- There are other lifts available at this location which are of a similar size.
- Lift 2A goes to levels 1, 3 and 6.
The distance from the lifts to the Cellar entrance is 7 metres.
Getting Around
- There is step-free level access throughout all areas.
- The visual contrast between the walls and floor varies between low and high.
- There is no (or very little) background noise.
- Wayfinding signage is provided.
- The colour, design and typeface of signs is consistent throughout.
Hospitality
- This room is located in the West Stand, on level 2.
- There is step-free level access into the room.
- There is a single manual door with a low visual contrast.
- The door has a locked extension leaf.
- The door opens outwards.
- The width of the opening is 88cm.
- There a second set of double doors, which are permanently held open to a width of 114cm.
- There is step-free level access throughout.
- Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
- The walls and floor have a low visual contrast.
- Seating available in the room includes: chairs without armrests.
- Furniture available in the room includes: long tables.
- The surface height of the tables is suitable for wheelchair users.
- The clear height under the tables is suitable for wheelchair users.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this room.
- There are standard toilets available.
