Access Guide
Overview (Hospitality)
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Contact Details
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- The telephone number for hospitality enquiries is 020 4257 1164.
- View the web page for hospitality (opens new tab).
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Parking and Public Transport
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- The venue has multiple car parks.
- View the web page for parking enquiries (opens new tab).
- The nearest train station is Twickenham.
- For the latest travel options and information you can plan your travel using Allianz Stadium Getting Here (opens new tab)
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Getting Help and Assistance
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- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
Entrance
- This entrance is located in the West Stand, on level 1.
- The approach to the entrance has uneven surfaces.
- The entrance area is clearly signed.
- There is not a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There are double manual doors at this entrance.
- The doors open towards you.
- The width of the opening is 172cm.
- There is a small lip on the threshold of the opening.
- The doors have a low visual contrast.
- There is step-free level access as you enter.
Lift (West Stand - Lift 2A)
- The lift surveyed is located in the West Stand.
- The distance from the entrance is 5m.
- The most accessible route to the lift has step-free level access.
- Levels 1, 3 and 6 are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user.
- The external lift control buttons have a medium colour contrast and tactile markings.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 106cm.
- The internal dimensions of the lift are 180cm (width) x 141cm (depth).
- The internal lift control buttons have a high visual contrast and tactile markings.
- All of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a mirror to aid reversing, a visual floor indicator, an audible announcer and a list of floor services/facilities.
- There are other lifts available at this location which are of a similar size.
- Lift 2B goes to levels 1, 2, 3, 4, 5 and 6.
Lift (West Stand - Lift 3A)
- The lift surveyed is located in the West Stand.
- The distance from the entrance is 5m.
- The most accessible route to the lift has step-free level access.
- Levels 1, 3 and 6 are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user.
- The external lift control buttons have a medium colour contrast and tactile markings.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 108cm.
- The internal dimensions of the lift are 180cm (width) x 141cm (depth).
- The internal lift control buttons have a high visual contrast and tactile markings.
- All of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a list of floor services/facilities, a mirror to aid reversing, an audible announcer and a visual floor indicator.
- There are other lifts available at this location which are of a similar size.
- Lift 3B goes to levels 1, 2, 3, 4, 5 and 6.
Getting Around
- There is step-free level access throughout all areas.
- Access throughout may include manual doors.
- The flooring is patterned.
- There is a high visual contrast between the walls and floor in the majority of walkways.
- Some of the walls have a reflective finish.
- There is no (or very little) background noise.
- Wayfinding signage is provided.
- The colour, design and typeface of signs is consistent throughout.
Toilet with Adaptations (Right Hand Transfer)
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Access
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- The toilet surveyed is located in the West Stand, on level 6, between Rooms 6020 and 6021.
- The most accessible route to the toilet has step-free level access.
- There is step-free level access into the facility.
- There is pictorial and ‘Not All Disabilities Are Visible’ signage on or near the door.
- The door opens outwards and has a low visual contrast.
- The width of the door opening is 84cm.
- The door has a twist lock.
- Internally the door has a low visual contrast.
- There is not a grab rail on the internal door.
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Dimensions and Features
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- The dimensions of the cubicle are 179cm (width) x 193cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
- The lateral transfer space is 120cm (from the side of the toilet pan).
- There is a spatula flush on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a low visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a low visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a low visual contrast.
- The toilet seat is 45cm from the floor.
- The toilet seat has a low visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a high visual contrast.
- The toilet roll holder is 89cm from the floor.
- The wash basin and taps cannot be reached when seated on the toilet.
- The wash basin is 72cm from the floor.
- The wash basin has a lever mixer tap.
- There are no vertical grab rails at the wash basin.
- There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
- The soap dispenser has a high visual contrast.
- The soap dispenser is 96cm from the floor.
- There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
- The towel dispenser has a high visual contrast.
- The towel dispenser is 123cm from the floor.
- There is not a hand dryer.
- There is a pull cord emergency alarm but it was tied up at the time of the survey.
- There is a full length mirror.
- There is no shelf.
- The cubicle has a waste bin and a sanitary bin.
- There are no coat hooks.
- The height of the baby change facility when in use is 99cm.
- The walls and floor have a high visual contrast.
Standard Toilet Facilities
- The male standard toilet facilities were surveyed.
- The toilet is located in the West Stand, on level 6, next to Room 6008.
- The most accessible route has step-free level access.
- There is step-free level access into the toilet.
- There is pictorial signage on or near the door.
- Internally the door has a high visual contrast.
- There are no ambulant toilet facilities available.
- There is a wash basin, a wall mounted soap dispenser and a wall mounted towel dispenser available.
- The wash basin has a twist/turn tap.
Executive Boxes
- The boxes are located in the West Stand, on level 6.
- The box surveyed was 6009.
- There is step-free level access into the box.
- There is a single manual door with a high visual contrast.
- The door opens inwards.
- The width of the opening is 75cm.
- There is step-free level access throughout.
- Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
- The flooring is patterned.
- The walls and floor have a high visual contrast.
- Seating available in the room includes: chairs without armrests.
- Furniture available in the room includes: long tables.
- The surface height of the tables is suitable for wheelchair users.
- The clear height under the tables is suitable for wheelchair users.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this room.
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Viewing Area
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- There is a single manual door with a low visual contrast.
- The door opens inwards.
- The width of the opening is 85cm.
- There is step-free level access into the viewing area.
- The view from this seating area is clear from obstructions.
- Companions sit next to you, behind you and in front of you.
- There is a member of staff available for assistance.
- There is not space for an assistance dog to rest.
- Seating available in this area includes: flip down seats without armrests.
- The viewing area is opposite the entrance to the room, across the corridor.
There are 3 clearly marked steps without handrails to the back row seating and step-free access to the front row seating.
