Skip to main content
The new name for DisabledGo

Search for accessible places to go

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

World Rugby Museum

Allianz Stadium, 200 Whitton Road, Twickenham, TW2 7BA

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Overview

  • Parking and Public Transport View
    • The venue has its own car park.
    • The nearest parking is located West Car Park.
    • View information on For more information about Museum and Tour parking please click here (opens new tab) .
    • The nearest train station is Twickenham.
    • View information on getting here (opens new tab) .
    • Parking is usually available in the West Car Park (via Gate D, Rugby Road, TW1 1DZ). Occasionally, the West Car Park is closed and alternative parking is available. Please check the website ahead of your visit to find out which car park is in use.
      If Blue Badge parking is required on a day when the West Car Park is closed, please contact the museum ahead of your visit.
      In order to get free parking, visitors need to register their vehicles on arrival at the England Rugby Store. Failure to register will result in a Parking Charge Notice being issued.
      Visitors should not use the Short Stay Gate A Parking on Whitton Road. This car park has a 45-minute maximum stay for all bays, including Blue Badge.
  • Getting Help and Assistance View
    • For information or assistance prior to a visit, check the accessibility page on the museum website or contact the museum.
      For SEND visitors, a pre-visit pack containing a sensory map and other useful information is available to download from the accessibility page on the museum website.
      For help or assistance on the day of your visit, please speak to a member of England Rugby Store staff, a tour guide, or ring the museum office doorbell.
      Sensory bags are available at the check-in desk upon request.

Outer Concourse and Walkways (Whitton Road and Rugby Road)

  • The surface of the paths around the stadium is a mixture of tarmac and concrete tiles.
    There are some dropped kerbs to cross access roads.
    There are some very slight and slight slopes in places.
  • There is step free access to the gates A, B, C, D, E and F.
  • There is clear directional signage.
  • There is a stadium plan/map.
  • There is a steward available for assistance on a matchday.

Entrance (Matchday)

  • This entrance is located on the stadium side of the shop from the West Stand.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double manual doors at this entrance.
  • The doors open towards you.
  • The width of the opening is 151cm.
  • The doors have a low visual contrast.
  • The doors maybe held open on match or event days.
  • There is step-free level access as you enter.

Counter (Non Matchday)

  • The counter is located The counter is located towards the back right-hand corner of the England Rugby Store.
  • There is step-free level access to the counter.
  • The height of the counter is 101cm.
  • There is not a lowered section at the counter.
  • The counter has a television.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this area.
  • During tour check-in times, this area can be busy.

Entrance (Shop to Museum)

  • This entrance is located to the right of the counter.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There is a single automatic door at this entrance.
  • The door opens by sliding.
  • The width of the opening is 89cm.
  • The door has a high visual contrast.
  • There is step-free level access as you enter.

Entrance (Matchday)

  • This entrance is located at the front of the museum.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via slope at the entrance.
  • The slope has a slight gradient.
  • There are double manual doors at this entrance.
  • The doors are permanently held open.
  • The width of the opening is 148cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low visual contrast.
  • There is step-free level access as you enter.

Counter (Matchday)

  • The counter is located ahead after you enter.
  • The distance from matchday entrance is 4m.
  • There is step-free level access to the counter.
  • The height of the counter is 119cm.
  • There is not a lowered section at the counter.
  • There is not a hearing assistance system.
  • There is background noise in this area which varies depending on the function/event.

Toilet with Adaptations (World Rugby Museum - Level 1 - Right Hand Transfer)

  • Access View
    • The toilet surveyed is located on level 1, to the right of the lift.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 87cm.
    • The door has a locking handle (with a RADAR key to access).
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a low visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 150cm (width) x 260cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 77cm (from the side of the toilet pan).
    • There is a spatula flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 46cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 87cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 70cm from the floor.
    • The wash basin has a sensor tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 95cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a low visual contrast.
    • The towel dispenser is 80cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a full length mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a sanitary bin.
    • There is one coat hook.
    • The coat hook is 140cm from the floor.
    • The walls and floor have a low visual contrast.

Lift

  • The lift surveyed is located beyond the matchday counter.
  • The most accessible route to the lift has step-free level access.
  • Levels 1 and 2 are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have a high visual contrast and tactile markings.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 110cm.
  • The internal dimensions of the lift are 185cm (width) x 156cm (depth).
  • The internal lift control buttons have a high visual contrast, Braille markings and tactile markings.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: an audible announcer and a visual floor indicator.

Stairs

  • The stairs surveyed are located to the left of the matchday counter.
  • Levels 1 and 2 can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is between 30cm and 45cm.

Toilet with Adaptations (World Rugby Museum - Level 2 - Left Hand Transfer)

  • Access View
    • The toilet surveyed is located on level 2, to the left after you exit the lift.
    • The distance from the lift is 2m.
    • The most accessible route to the toilet has step-free level access and a lift.
    • There is step-free level access into the facility.
    • There is pictorial and ‘Not All Disabilities Are Visible’ signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 86cm.
    • The door has a locking handle.
    • Internally the door has a high visual contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 148cm (width) x 195cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 78cm (from the side of the toilet pan).
    • There is a lever flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 46cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 80cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 70cm from the floor.
    • The wash basin has a lever tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 100cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a high visual contrast.
    • The towel dispenser is 95cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a full length mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a sanitary bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 100cm.
    • The walls and floor have a low visual contrast.

Standard Toilet Facilities (World Rugby Museum - Level 2)

  • The male standard toilet facilities were surveyed.
  • The toilets are located on level 2, to the left after you exit the lift.
  • The distance from the lift is 2m.
  • The most accessible route has step-free level access and a lift.
  • There is step-free level access into the toilets.
  • There is pictorial signage on or near the door.
  • Internally the door has a high visual contrast.
  • There are no ambulant toilet facilities available.
  • There is a wash basin, a wall mounted soap dispenser and a wall mounted towel dispenser available.
  • The wash basin has a twist turn mixer tap.

Exhibition Space

  • The museum is indoors.
  • There is step-free level access throughout all areas.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • Some flooring is shiny and patterned.
  • The walls and floor visual contrast varies between low and high.
  • The following may be experienced here: sudden loud noises and lighting effects.
  • There is background noise in some areas.
  • Display information includes: touchscreens and televisions/screens.
  • There is not a hearing assistance system.
  • Seating available in this area includes: chairs without armrests.
  • There is a video played in the John Douglas room.
    There are unmarked spaces for wheelchair users.
    The video does not have subtitles.