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Alton Towers Hotels Resort - Monorail Station

Alton Towers Resort, Alton, Staffordshire, ST10 4DB

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Access Guide

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Getting Help and Assistance

  • For the theme park map please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is a member of staff trained in British Sign Language.
  • The alternative formats documents can be provided in include: large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact a member of staff or Guest Services.
  • There is a designated place of safety which can be used by people who may feel scared or at risk.
  • The quiet/safe place is located in No.1 Towers Street.
  • Ear defenders and RADAR keys are available from Guest Services.
  • Portable hearing loops are available for use around the resort. These are available from Guest Services.
  • Free WiFi is available throughout the resort.
  • All staff undertake Disability Awareness and Equality Training.

Parking (Theme Park Car Parks A - H)

  • Parking View
    • The car park is located off the main access road.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park surface is tarmac.
    • Clearly marked/signposted parent and child parking bays are not available.
    • All parking spaces are provided on a first come first served basis.
    • There is an additional car park for visitors.
    • The car park is divided into a number of clearly signed areas marked A to H.
    • There are some trees located in some of the car parks.
      There is a barrier to exit the car park.
  • Blue Badge Parking View
    • There is not a/are not Blue Badge parking bay(s) available.
    • The Blue Badge parking bays are located in the Express and Disabled Car Park.
  • Paying View
    • There are parking charges for the car park.
    • Parking charges apply for all users (including Blue Badge holders).

Approach

  • Approach View
    • The surface of the approach is tarmac.
    • The barriers do not contrast visually with the tarmac.
    • The width of the stone barriers is 90cm wide.
      The height of the stone barriers is 60cm.
  • Ramp/Slope View
    • There is a ramp/slope on the approach.
    • The ramp/slope is permanent, has a steep gradient and has no handrails.

Summary

  • Alton Towers Hotels Resort - Monorail Station is located next to Car Parks A to H and opposite the Extraordinary Golf.

Access Point and Queuing System

  • Access Point View
    • This ride/attraction access point is signed.
    • There is ramped/sloped access at this access point.
    • The access point door(s)/gate(s) does not/do not contrast visually with its immediate surroundings.
  • Ramp/Slope View
    • The ramp/slope is located at the rear of the walkway.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides of the ramp.
    • The ramp does not have resting areas.
    • The lighting levels at the ramp/slope are moderate to good.
    • There is a gate at the top of the ramp.
      A member of staff opens the gate when the monorail is ready to be boarded.
      Guests may need to queue on the ramp whilst they wait.
  • Queuing System View
    • There is step free access at the access point/within the queuing area.
    • The queuing area is open air with some sheltered parts.
    • There are not any resting/seating areas within the queuing area.
    • The surface of the path throughout the queuing area is block paving and vinyl.

Platforms

  • There is step-free access on both the boarding and disembarking platforms.
  • On the boarding platform there are fixed barriers at the boarding points to each monorail carriage.
  • The gaps between the barriers are 90cm.
  • There are no barriers at the boarding point for the rear carriages.
  • The wheelchair spaces are located in the rear carriage.
  • Guests are not allowed onto the platform until the monorail is ready to board.
  • There is a gap between the platforms and the monorail.

Monorail

  • The accessible carriage is located at the rear of the train.
  • There is clear signage on the platform leading to the accessible carriage.
  • There is step free access from the platform into the accessible carriage.
  • There is a small gap between platform the train.
  • The doors into the accessible carriage are automatic and 97cm wide.
  • There is bench seating available.

Exit Point

  • The exit door from the disembarking platform is automatic, opens away from you and is 170cm wide.
  • There is a long steep ramp leading down from the platform. There is a level landing halfway down.
  • The surface of the ramp is vinyl.

Accessible Toilet(s) (Right Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located on the exterior of the monorail station.
    • There is ramped/sloped access into the accessible toilet.
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from guest services.
    • There is pictorial and written text signage on or near the toilet door.
    • The contrast between the external door and wall is good.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a twist lock.
    • The width of the accessible toilet opening is 84cm (2ft 9in).
    • The contrast between the internal door and wall is good.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is good.
  • Toilet Features View
    • The dimensions of the accessible toilet are 130cm x 190cm (4ft 3in x 6ft 3in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 75cm (2ft 6in).
    • The transfer space is obstructed by a sanitary bin and a waste disposal bin.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the walls and floor is fair.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and nappy/incontinence items bin disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is not a mirror.
    • There is not a shelf within the accessible toilet.
    • The toilet has a cistern.
    • There is a lid attached to the toilet seat.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is good.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The contrast between the toilet roll holder and the wall is poor.
    • There is a wash basin.
    • The wash basin and tap(s) cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The wash basin tap type is sensor.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 92cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The contrast between the hand dryer and the wall is poor.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located at the rear of the monorail station.
    • There is ramped/sloped access into the toilet(s).
    • The colour contrast between the external toilet door(s) and wall(s) is poor.
    • There is pictorial and written text signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 84cm.
    • The wash basin(s) tap type is push.
    • Lighting levels are moderate to good.

Parent and Baby Room

  • There is a parent and baby room for public use.
  • The parent and baby room is located on the exterior of the monorail station, opposite Extraordinary Golf.
  • There is step-free access into the parent and baby room.
  • There is pictorial and written text signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 100cm (3ft 3in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 80cm.
  • The wash basin tap type is push.
  • There is a/are chair(s) in the parent and baby room.
  • There is a chair with armrests on both sides.
  • There is a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are moderate to good.