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Battle Galleons

Mutiny Bay, Alton Towers Resort, Alton, Staffordshire, ST10 4DB

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Access Guide

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Ride/Attraction Summary

  • Summary View
    • Battle Galleons is located in Mutiny Bay.
    • For the Mutiny Bay Access Guide please click here (new tab).
    • Guests who would find it difficult to exit the ride without assistance, in the unlikely event of an evacuation, will need to be accompanied by a member of their group. Group members providing assistance need to be over the age of 14.
    • This ride has separate access for Standard Passes and Ride Access Passes.
    • The minimum standing height restriction is 0.9m.
    • Guests under 1.1m high must accompanied by an adult aged 16 or over.
    • In the unlikely event of an evacuation, the process may include climbing ladders, walking over narrow balconies and being strapped into a harness . For this reason it is not suitable for all guests.
    • Guests need to be able to transfer into the ride vehicle, this can be with assistance from a member of their group.
    • In the unlikely event of an evacuation, the process may include climbing ladders, walking over narrow balconies and being strapped into a harness. For this reason it is not suitable for all guests.
    • For safety reasons, due to the speed and motion of this ride guests must be able to keep their head upright without assistance.
    • Due to the speed and motion of this ride guests must be able to brace themselves with their feet and remain sitting up right.
    • Guests who have a plaster cast or brace should seek medical advice before choosing to ride. If guests choose to ride they should check they can meet the rides safety requirements.
  • Other Services/Facilities View

COVID-19 Information (Alton Towers Resort)

  • The information in this section was taken in March 2021.
  • There have been no changes to the Blue Badge parking.
  • There are external queuing systems at the main resort entrance and for the rides/attractions and buildings within the resort.
    The external queuing systems for the main resort entrance have been designated into numbered lanes which ensures social distancing.
  • Guest temperatures are checked before entering the resort. Any person who is displaying a high temperature associated with fever will not be permitted to enter. Please contact Guest Services should you have any concerns.
  • Members of staff are available for assistance at the main resort entrance and within the resort.
  • There are entrance and exit doors at the majority of shops/restaurants around the resort.
  • Hand sanitisers are available throughout the resort and inside buildings/toilets.
  • There is a limited capacity within the resort and all tickets must be pre-booked in advance.
  • Face masks are required on selected rides, indoor attractions and queue lines, shops and toilets, public areas in hotels and when queuing inside for food and drinks.
  • Guests are advised to keep left when using walkways and roaming the resort.
  • Floor markings are in place at the majority of ride/attraction queuing systems and throughout walkways, to allow for social distancing.
  • Signage has been installed throughout the resort informing guests of the safety measures and instructions to follow.
  • Clear screens have been installed at all guest facing counters/desks.
  • Toilets remain open as usual, however some cubicles/urinals will be closed off to allow for social distancing.
  • Additional hygiene and cleaning programmes have been introduced around the resort with all front facing staff wearing PPE.
  • The venue is certified with the 'We’re Good To Go’ COVID-19 industry standard.
  • For more information on the 'We're Good to Go' Industry Standard please click here.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Getting Help and Assistance

  • For the theme park map please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is a member of staff trained in British Sign Language.
  • The alternative formats documents can be provided in include; large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact a member of staff or Guest Services.
  • There is a designated place of safety which can be used by people who may feel scared or at risk.
  • The quiet/safe place is located in No.1 Towers Street.
  • Ear defenders and RADAR keys are available from Guest Services.
  • Portable hearing loops are available for use around the resort. These are available from Guest Services.
  • Free WiFi is available throughout the resort.
  • All staff undertake Disability Awareness and Equality Training.

Ride Access (Standard Passes)

  • Access Point View
    • This ride/attraction access point is signed.
    • There is step-free access at this access point.
    • This access point is an open gateway.
    • The width of the access point opening is 100cm.
  • Queuing System View
    • Access along this queue consists of; slight slopes going up and slight slopes going down.
    • The approximate length of this queue is 180m.
    • Path surfaces in this queuing system are tarmac, concrete and wood flooring.
    • The queuing area is open air.
    • The minimum width of the queuing area is 86cm.
    • There are a total of 88 steps along this queue.
    • Steps are clearly marked.
    • Handrails along the ramped/sloped section(s) are on both sides for some sections but not provided for others.
    • Handrails along the stepped section(s) are on both sides for some sections but not provided for others.
    • There are not any resting/seating areas along the queue.
    • Music/themed noise is played along the queue.
    • Approximately halfway along the queue, guests step down onto a pirate ship with water cannons that can be used to spray riders.
      This section of the queue can be bypassed via a gate located prior to the steps that lead down to the ship.
  • Ride Transfer View
    • Access to the platform is via closed single gates.
    • The gate opening width is 53cm.
    • Guests have to step down and into the carriage.
    • The carriage may be moving in the water when guests are transferring.
    • Staff are unable to provide assistance when transferring into/onto the ride/attraction but can hold the carriage to limit movement.
    • There are no restraints available for this ride/attraction.

Ride Access (Ride Access Passes)

  • Access Point View
    • This ride/attraction access point is signed.
    • There is step-free access at this access point.
    • This access point has a closed single gate.
    • The gate(s) is/are opened manually by staff.
    • The width of the access point opening is 110cm.
  • Queuing System View
    • Access along this queue is is step free.
    • The approximate length of this queue is 30m.
    • Path surfaces in this queuing system are tarmac and wood flooring.
    • The queuing area is open air.
    • The minimum width of the queuing area is 115cm.
    • There are not any resting/seating areas along the queue.
    • Music/themed noise is played along the queue.
    • There is level access along the entirety of the queueing system with only a very slight downhill slope immediately beyond the access point.
  • Ride Transfer View
    • Access to the platform is via an opening with no gate(s) or door(s).
    • The gate opening width is 120cm.
    • Wheelchairs are not permitted in/on the ride/attraction itself.
    • Wheelchairs can be left at the ride/attraction transfer platform/area.
    • Guests have to step down and into the carriage.
    • The carriage may be moving in the water when guests are transferring.
    • Staff are unable to provide assistance when transferring into/onto the ride/attraction but can hold the carriage to limit movement.
    • There are no restraints available for this ride/attraction.
    • Wheelchair users are able to transfer onto the ride at the offload area to bypass the narrow boarding gate.

Ride/Attraction Experience

  • For information regarding the nature of this ride please click here (new tab).
  • The ride/attraction is open air.
  • Guests may get wet on this ride/attraction.
  • The ride/attraction goes forwards.
  • Music/themed noise is played during the ride/attraction.
  • There is a wheel that must be rotated manually in order to fire each water cannon.
    The wheel is stiff and could be difficult to operate for someone with poor manual dexterity/upper body strength.

Ride Exit

  • Ride Transfer View
    • Guests exit using the entry transfer platform/area.
    • The carriage may be moving in the water when guests are transferring.
    • Staff are unable to provide assistance when transferring out of/off the ride/attraction but can hold the carriage to limit movement.
    • Guests have to step up to the platform when exiting.
  • Exit Route View
    • Access along this exit route consists of; slight slopes going up.
    • The approximate length of this exit route is 7m.
    • Path surfaces in this exit route are wood flooring.
    • Handrails along the ramped/sloped section(s) are not provided.
    • There are not any resting/seating areas along the exit route.
    • Music/themed noise is played along the exit route.
  • Exit Point View
    • This ride/attraction exit point is signed.
    • There is ramped/sloped access at this exit point.
    • This exit point has a closed single gate.
    • The gate(s) is/are opened manually by staff.
    • The exit point opening width is 110cm.