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The Burger Kitchen

Mutiny Bay, Alton Towers Resort, Alton, Staffordshire, ST10 4DB

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Access Guide

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Summary

Getting Help and Assistance

  • For the theme park map please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is a member of staff trained in British Sign Language.
  • The alternative formats documents can be provided in include: large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact a member of staff or Guest Services.
  • There is a designated place of safety which can be used by people who may feel scared or at risk.
  • The quiet/safe place is located in No.1 Towers Street.
  • Ear defenders and RADAR keys are available from Guest Services.
  • Portable hearing loops are available for use around the resort. These are available from Guest Services.
  • Free WiFi is available throughout the resort.
  • All staff undertake Disability Awareness and Equality Training.

Eating and Drinking (The Burger Kitchen)

  • Location and Access View
    • The following information is for the food and drink kiosk.
    • The food and drink kiosk is located in Mutiny Bay.
    • There is ramped/sloped access to the food and drink kiosk.
    • There is a slight slope leading to the food and drink kiosk.
  • Service and Menus View
    • Tables cannot be booked in advance.
    • There is a counter where food and drink can be ordered.
    • Staff can bring food and/or drinks to tables.
    • Menu types include: written wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is hot and cold meals and snacks.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • There is not a hearing assistance system .
  • Service Counter(s) View
    • The height of the counter is 108cm.
    • There is a moveable card machine available for payment.
    • The type of flooring in this area is block paving.

Outdoor Seating (The Burger Kitchen)

  • The outdoor seating is located to the side of The Burger Kitchen.
  • There is ramped/sloped access to the outdoor seating.
  • The standard height for the underside of dining tables is 76cm.
  • There are also picnic benches.
  • All chairs are permanently fixed.
  • No tables are permanently fixed.
  • No chairs have armrests on both sides.
  • The type of flooring in this area is block paving.

Ramp(s) / Slope(s) and Step(s) (The Burger Kitchen Outdoor Seating)

  • Ramp / Slope View
    • There is a ramp/slope located to the side of The Burger Kitchen.
    • The ramp/slope is used to access the outdoor seating area.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • There is a/are step(s) located to the side of The Burger Kitchen.
    • The step(s) is/are used to access the outdoor seating area.
    • There is/are 3 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 22cm.
    • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
    • There is not a/are not handrail(s) at the step(s).