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Flambo's Jambo

Splash Landings Hotel, Alton Towers Resort, Alton, Staffordshire, ST10 4DB

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Access Guide

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Summary

COVID-19 Information

Getting Help and Assistance

  • Accessibility Guide please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • There is an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • Assistance/guide dogs are welcome in the accommodation but the hotel should be notified in advance so they can allocate the most appropriate room for customers.
  • A limited number of wheelchairs are available for hire and must be pre-booked from reception.
    A £20 refundable deposit is required and a rental charge of £10 applies to guests who cannot show documentation confirming their eligibility to guests who are not disabled or who cannot show proof of their disability.
    The hotel suggests that guests who need a wheelchair to travel around the accommodation bring their own for ease and certainty.
    The hotel is able to charge mobility scooters.
  • Portable induction loops which can be used around the accommodation to assist guests are available reception.
    Vibrating pagers are available from reception to guests who are deaf or hard of hearing.
    These will be activated in the event of fire alarm activation or other emergencies requiring guest evacuation of the hotel.
  • Upon arrival at the accommodation, please make reception aware of any additional assistance that you may require in the rare event of an emergency at any time throughout your stay.
    They will ensure that these needs are met in the event of an emergency.

Eating and Drinking (Flambo's Jambo)

  • Location and Access View
    • The following information is for the restaurant.
    • The restaurant is located on level 2 of the Splash Landings Hotel.
    • There is step-free access to the restaurant.
    • For access there are double manual doors which are permanently held open.
  • Service and Menus View
    • Tables can be booked in advance.
    • There is a buffet counter.
    • Staff can bring food and/or drinks to tables.
    • Menu types include; written wall menus.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • Large print menus can be printed on request. Please speak to a member of staff for more information.
    • The type of food served here is hot and cold meals and snacks.
    • Plastic/takeaway cups are not available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does play background music.
    • Background music is played at all times.
    • There is not a hearing assistance system.
  • Self-Service Counter(s) View
    • The height of the counter is 91cm.
    • The type of flooring in this area is stone and concrete.
    • The lighting levels are moderate to good.
    • There are various self service counters that range in height between 80cm and 105cm.
      The main buffet counter is 90cm in height.
  • Payment Counter View
    • The height of the counter is 91cm.
    • There is a moveable card machine available for payment.
    • The type of flooring in this area is stone.
    • The lighting levels are moderate to good.
    • The payment counter is located opposite the entrance to the restaurant.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • The majority of tables are accessible to wheelchair users.
    • The height between the floor and the underside of the lowest dining table is 70cm.
    • The distance between the floor and the underside of the highest dining table is 73cm.
    • No tables are permanently fixed.
    • No chairs are permanently fixed.
    • No chairs have armrests on both sides.
    • The type of flooring in this area is stone and concrete.
    • The lighting levels are moderate to good.