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Galactica

Forbidden Valley, Alton Towers Resort, Alton, Staffordshire, ST10 4DB

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Access Guide

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Ride/Attraction Summary

  • Summary View
    • Galactica is located in the Forbidden Valley.
    • For the Forbidden Valley Access Guide please click here (new tab).
    • Guests who would find it difficult to exit the ride without assistance, in the unlikely event of an evacuation, will need to be accompanied by a member of their group. Group members providing assistance need to be over the age of 14.
    • This ride has separate access for Standard Passes, Fastrack Passes and Ride Access Passes.
    • The minimum standing height restriction is 1.4m.
    • The maximum chest size restriction is 48cm.
    • The minimum age restriction is 14 years of age.
    • This ride includes rigorous motion and / or velocity and is therefore not recommended for guests with back, heart or neck conditions.
    • This ride includes rigorous motion and / or velocity and is therefore not recommended for expectant mothers.
    • Guests need to be able to transfer into the ride vehicle, this can be with assistance from a member of their group.
    • In the unlikely event of an evacuation, the process may include climbing ladders, walking over narrow balconies and being strapped into a harness.
    • For safety reasons, due to the speed and motion of this ride guests must be able to keep their head upright without assistance.
    • Due to the speed and motion of this ride guests must be able to brace themselves with their feet and remain sitting up right.
    • Due to the speed and motion of this ride guests must be able to brace themselves with their hands and / or feet and remain sitting upright. Guests also need to be able to exit the ride independently / with assistance from a member of their group, in the unlikely event of an evacuation.
    • Guests who have a plaster cast or brace should seek medical advice before choosing to ride. If guests choose to ride they should check they can meet the rides safety requirements.
    • This ride includes flashing lights and smoke/mist/fog effects and as a result may not be suitable for all guests.
  • Other Services/Facilities View

COVID-19 Information (Alton Towers Resort)

  • The information in this section was taken in March 2021.
  • There have been no changes to the Blue Badge parking.
  • There are external queuing systems at the main resort entrance and for the rides/attractions and buildings within the resort.
    The external queuing systems for the main resort entrance have been designated into numbered lanes which ensures social distancing.
  • Guest temperatures are checked before entering the resort. Any person who is displaying a high temperature associated with fever will not be permitted to enter. Please contact Guest Services should you have any concerns.
  • Members of staff are available for assistance at the main resort entrance and within the resort.
  • There are entrance and exit doors at the majority of shops/restaurants around the resort.
  • Hand sanitisers are available throughout the resort and inside buildings/toilets.
  • There is a limited capacity within the resort and all tickets must be pre-booked in advance.
  • Face masks are required on selected rides, indoor attractions and queue lines, shops and toilets, public areas in hotels and when queuing inside for food and drinks.
  • Guests are advised to keep left when using walkways and roaming the resort.
  • Floor markings are in place at the majority of ride/attraction queuing systems and throughout walkways, to allow for social distancing.
  • Signage has been installed throughout the resort informing guests of the safety measures and instructions to follow.
  • Clear screens have been installed at all guest facing counters/desks.
  • Toilets remain open as usual, however some cubicles/urinals will be closed off to allow for social distancing.
  • Additional hygiene and cleaning programmes have been introduced around the resort with all front facing staff wearing PPE.
  • The venue is certified with the 'We’re Good To Go’ COVID-19 industry standard.
  • For more information on the 'We're Good to Go' Industry Standard please click here.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Getting Help and Assistance

  • For the theme park map please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is a member of staff trained in British Sign Language.
  • The alternative formats documents can be provided in include; large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact a member of staff or Guest Services.
  • There is a designated place of safety which can be used by people who may feel scared or at risk.
  • The quiet/safe place is located in No.1 Towers Street.
  • Ear defenders and RADAR keys are available from Guest Services.
  • Portable hearing loops are available for use around the resort. These are available from Guest Services.
  • Free WiFi is available throughout the resort.
  • All staff undertake Disability Awareness and Equality Training.

Ride Access (Standard Passes)

  • Access Point View
    • This ride/attraction access point is signed.
    • There is ramped/sloped access at this access point.
    • This access point is an open gateway.
    • The width of the access point opening is 118cm.
  • Queuing System View
    • Access along this queue consists of; steps going up, steps going down, steep slopes going up and steep slopes going down.
    • The approximate length of this queue is 340m.
    • This queue can be extended during busy periods.
    • There are additional ramps/slopes along the extension(s).
    • Path surfaces in this queuing system are tarmac and block paving.
    • The queuing area is open air with some sheltered parts.
    • The minimum width of the queuing area is 98cm.
    • There are a total of 29 steps along this queue.
    • The majority of steps are clearly marked.
    • Handrails along the ramped/sloped section(s) are not provided.
    • Handrails along the stepped section(s) are on both sides.
    • There are not any resting/seating areas along the queue.
    • Music/themed noise is played along the queue.
    • There are some points of the queuing area which have low lighting/darkness.
    • The main and Fastrack queues merge at the Pre-Flight Checkpoint.
      The queues are then split into 2 ride boarding routes; either to Station 1 or Station 2.
      There are 3 steps leading out of the Pre-Flight Checkpoint.
      Access to Station 1 is then via 11 steps leading up to a footbridge, and then 15 steps down to the station itself. Access to Station 2 is step-free after the Pre-Flight Checkpoint.
      After entering either station there are steep ramps on the walkways leading down to the platforms.
  • Ride Transfer View
    • Access to the platform is via closed single gates.
    • This ride/attraction platform access point is signed.
    • The gate opening width is 62cm.
    • Guests have to step across and onto the carriage.
    • The carriage is secure and will not move when guests are transferring.
    • Staff are unable to provide assistance when transferring into/onto the ride/attraction.
    • The restraints for this ride/attraction include: shoulder harnesses, leg restraints and vest restraints.

Ride Access (Fastrack Passes)

  • Access Point View
    • This ride/attraction access point is signed.
    • There is ramped/sloped access at this access point.
    • This access point is an opening with no gate(s) or door(s).
    • The width of the access point opening is 206cm.
    • Immediately after the access point there are 2 open gateways leading to the two queuing systems.
      The Fastrack queue is to the left, and the Ride Access Pass holders queue is to the right. The width of the Fastrack's open gateway is 120cm.
      .
  • Queuing System View
    • Access along this queue consists of; steps going up, steps going down, steep slopes going up and steep slopes going down.
    • The approximate length of this queue is 100m.
    • Path surfaces in this queuing system are block paving.
    • The queuing area is open air with some sheltered parts.
    • The minimum width of the queuing area is 112cm.
    • There are a total of 29 steps along this queue.
    • The majority of steps are clearly marked.
    • Handrails along the ramped/sloped section(s) are not provided.
    • Handrails along the stepped section(s) are on both sides.
    • There are not any resting/seating areas along the queue.
    • Music/themed noise is played along the queue.
    • There are some points of the queuing area which have low lighting/darkness.
    • The main and Fastrack queues merge at the Pre-Flight Checkpoint.
      The queues are then split into 2 ride boarding routes; either to Station 1 or Station 2.
      There are 3 steps leading out of the Pre-Flight Checkpoint (photograph 1).
      Access to Station 1 is then via 11 steps leading up to a footbridge and then 15 steps down to the station itself. Access to Station 2 is step-free after the Pre-Flight Checkpoint.
      After entering either station there are steep ramps on the walkways leading down to the platforms.
  • Ride Transfer View
    • Access to the platform is via a closed single gate.
    • The gate(s) is/are activated remotely by staff.
    • This ride/attraction platform access point is signed.
    • The gate opening width is 62cm.
    • Guests have to step across and onto the carriage.
    • The carriage is secure and will not move when guests are transferring.
    • Staff are unable to provide assistance when transferring into/onto the ride/attraction.
    • The restraints for this ride/attraction include: shoulder harnesses, leg restraints and vest restraints.

Ride Access (Ride Access Passes)

  • Access Point View
    • This ride/attraction access point is signed.
    • There is ramped/sloped access at this access point.
    • This access point is an open gateway.
    • The width of the access point opening is 206cm.
    • Immediately after the access point there are 2 open gateways leading to the two queuing systems.
      The Fastrack queue is to the left and the Ride Access Pass holders queue is to the right. The width of the Ride Access Pass holders open gateway is 120cm.
      .
  • Queuing System View
    • Access along this queue consists of; steps going down, slight slopes going down and steep slopes going down.
    • The approximate length of this queue is 85m.
    • Path surfaces in this queuing system are tarmac and block paving.
    • The queuing area is open air.
    • The minimum width of the queuing area is 90cm.
    • There are a total of 6 steps along this queue.
    • Steps are clearly marked.
    • Handrails along the ramped/sloped section(s) are not provided.
    • Handrails along the stepped section(s) are not provided.
    • There are not any resting/seating areas along the queue.
    • The Ride Access Pass holders queue gives a shorter route to ride Station 2.
      The route bypasses the stepped Pre-Flight Checkpoint where the main and Fastrack queues merge.
      There is a temporary ramp along this section.
      The width of the ramp is 112cm.
      This route is step-free until you reach the ride station access point.
      There are then 6 steps leading down to the platform.
      If Ride Access Pass holders find difficulty with the steps they can bypass them by accessing Station 2 via the Fastrack queue (merging after the Pre-Flight Checkpoint).
      If taking this route, there is a steep slope on the walkway leading down to the platform.
  • Ride Transfer View
    • Access to the platform is via a closed single gate.
    • The gate(s) is/are activated remotely by staff.
    • This ride/attraction platform access point is signed.
    • The gate opening width is 62cm.
    • Wheelchairs are not permitted in/on the ride/attraction itself.
    • Wheelchairs can be left at the ride/attraction transfer platform/area.
    • Guests have to step across and onto the carriage.
    • The carriage is secure and will not move when guests are transferring.
    • Staff are unable to provide assistance when transferring into/onto the ride/attraction.
    • The restraints for this ride/attraction include: shoulder harnesses, leg restraints and vest restraints.

Ride/Attraction Experience

  • For information regarding the nature of this ride please click here (new tab).
  • The ride/attraction is open air.
  • This ride/attraction has smoke, fog or misting effects.
  • The ride/attraction goes forwards.
  • The ride/attraction descends from a high height.
  • The ride/attraction goes upside down at points.
  • There are some sudden stops during the ride/attraction.
  • Music/themed noise is played during the ride/attraction.
  • There is some flash photography on the ride/attraction.
  • The ride/attraction goes into darkness/low lighting in places.
  • Strobe lighting/flashing lights are used during the ride/attraction.

Ride Exit (Main Exit - Stepped)

  • Ride Transfer View
    • The carriage is secure and will not move when guests are transferring.
    • Staff are unable to provide assistance when transferring out of/off the ride/attraction.
    • Guests have to step across to the platform when exiting.
    • Access from the platform is via a closed single gate.
    • The gate(s) is/are opened manually by staff.
    • This ride/attraction platform exit is signed.
    • The opening width is 106cm.
    • The main ride exit is located off a central platform between the 2 stations.
  • Exit Route View
    • Access along this exit route consists of; steps going up.
    • The approximate length of this exit route is 60m.
    • Path surfaces in this exit route are concrete and tiled.
    • There are a total of 41 steps along this exit route.
    • Steps are clearly marked.
    • Handrails along the stepped section(s) are on both sides.
    • There are not any resting/seating areas along the exit route.
    • Music/themed noise is played along the exit route.
    • There are photo touchscreens along the exit corridor at the top of the steps.
      The height of the touchscreens is 150cm.
  • Exit Point View
    • This ride/attraction exit point is signed.
    • There is step-free access at this exit point.
    • This exit point is an open doorway.
    • The door(s) is/are opened manually by staff.
    • The exit point opening width is 164cm.

Ride Exit (Ride Access Holders Passes - Step-Free)

  • Ride Transfer View
    • The carriage is secure and will not move when guests are transferring.
    • Staff are unable to provide assistance when transferring out of/off the ride/attraction.
    • Guests have to step across to the platform when exiting.
    • Access from the platform is via a closed single gate.
    • The gate(s) is/are activated remotely by staff.
    • This ride/attraction platform exit is not signed.
    • The opening width is 62cm.
  • Exit Route View
    • Access along this exit route consists of; steep slopes going up.
    • The approximate length of this exit route is 75m.
    • Path surfaces in this exit route are block paving.
    • The minimum width of the exit route is 120cm.
    • Handrails along the ramped/sloped section(s) are not provided.
    • There are not any resting/seating areas along the exit route.
    • Music/themed noise is played along the exit route.
  • Exit Point View
    • This ride/attraction exit point is not signed.
    • There is ramped/sloped access at this exit point.
    • This exit point is an opening with no gate(s) or door(s).
    • The exit point opening width is 118cm.