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Gangsta Granny

Walliams World, Alton Towers Resort, Alton, Staffordshire, ST10 4DB

Access Guide

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Ride/Attraction Summary

Getting Help and Assistance

  • For the theme park map please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is a member of staff trained in British Sign Language.
  • The alternative formats documents can be provided in include: large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact a member of staff or Guest Services.
  • There is a designated place of safety which can be used by people who may feel scared or at risk.
  • The quiet/safe place is located in No.1 Towers Street.
  • Ear defenders and RADAR keys are available from Guest Services.
  • Portable hearing loops are available for use around the resort. These are available from Guest Services.
  • Free WiFi is available throughout the resort.
  • All staff undertake Disability Awareness and Equality Training.

Ride Access (Standard Passes)

  • Access Point View
    • This ride/attraction access point is signed.
    • There is step-free access at this access point.
    • This access point is an opening with no gate(s) or door(s).
    • The width of the access point opening is 162cm.
    • There is an access point for the external queuing system followed by a single door to enter the building for the internal section of the queue.
      The door for the building is opened manually by staff.
      The door opening width is 86cm.
  • Queuing System View
    • Access along this queue is step free.
    • The approximate length of this queue is 120m.
    • This queue can be extended during busy periods.
    • Path surfaces in this queuing system are tarmac, block paving, wood flooring, vinyl and fabric.
    • The queuing area is open air with some sheltered parts.
    • The minimum width of the queuing area is 73cm.
    • There are a total of 3 steps along this queue.
    • Steps are clearly marked.
    • Handrails along the stepped section(s) are on both sides.
    • There are not any resting/seating areas along the queue.
    • Music/themed noise is played along the queue.
  • Ride Transfer View
    • Access to the platform is via a closed single gate.
    • The gate(s) is/are opened manually by staff.
    • This ride/attraction platform access point is not signed.
    • The gate opening width is 73cm.
    • There is also a wider gateway with an opening width of 80cm.
    • Guests have to step across and into the carriage.
    • The carriage is secure and will not move when guests are transferring.
    • Staff are unable to provide assistance when transferring into/onto the ride/attraction.
    • There are no restraints available for this ride/attraction.

Ride Access (Ride Access Passes)

  • Access Point View
    • This ride/attraction access point is signed.
    • There is step-free access at this access point.
    • This access point is an opening with no gate(s) or door(s).
    • There is an access point for the external queuing system followed by double doors to enter the building for the internal section of the queue.
      The doors for the building are opened manually by staff.
      This route had not been fully finished at the time of the survey.
      The external section could not be accessed.
  • Queuing System View
    • Access along this queue consists of; slight ramps going up.
    • The approximate length of this queue is 35m.
    • Path surfaces in this queuing system are block paving, wood flooring and fabric.
    • The queuing area is open air with some sheltered parts.
    • Handrails along the ramped/sloped section(s) are not provided.
    • There are not any resting/seating areas along the queue.
    • Music/themed noise is played along the queue.
  • Ride Transfer View
    • Access to the platform is via a closed single gate.
    • The gate(s) is/are opened manually by staff.
    • This ride/attraction platform access point is not signed.
    • The gate opening width is 73cm.
    • There is also a wider gateway with an opening width of 80cm.
    • Wheelchairs are not permitted in/on the ride/attraction itself.
    • Wheelchairs can be left at the ride/attraction transfer platform/area.
    • Guests have to step across and into the carriage.
    • The carriage is secure and will not move when guests are transferring.
    • Staff are unable to provide assistance when transferring into/onto the ride/attraction but can hold the carriage to limit movement.
    • There are no restraints available for this ride/attraction.
    • Wheelchairs will be taken to the exit platform so guests can transfer there after the ride.

Ride/Attraction Experience

  • For information regarding the nature of this ride please click here (new tab).
  • The ride/attraction is sheltered/inside.
  • This ride/attraction has smoke, fog or misting effects.
  • The ride/attraction goes forwards.
  • Music/themed noise is played during the ride/attraction.
  • There are smoke machine and bubbles on the ride.
  • The ride/attraction goes into darkness/low lighting in places.
  • Strobe lighting/flashing lights are used during the ride/attraction.
  • The lighting levels during the ride/attraction are low to moderate.

Ride Exit

  • Ride Transfer View
    • The carriage is secure and will not move when guests are transferring.
    • Staff are unable to provide assistance when transferring out of/off the ride/attraction.
    • Guests have to step across to the platform when exiting.
    • Access from the platform is via a closed single gate.
    • The gate(s) is/are opened manually by staff.
    • The opening width is 73cm.
  • Exit Route View
    • Access along this exit route consists of; slight slopes going down.
    • The approximate length of this exit route is 42m.
    • Path surfaces in this exit route are wood flooring, vinyl and fabric.
    • The minimum width of the exit route is 143cm.
    • Handrails along the ramped/sloped section(s) are not provided.
    • There are not any resting/seating areas along the exit route.
    • Music/themed noise is played along the exit route.
    • There are some points of the exit route which have low lighting/darkness.
    • The photo counter is located at the bottom of the ride transfer exit ramp.
    • The photo counter is at a height of 94cm.
    • There is a lower section of the counter with a height of 74cm.
      After the photo counter guests exit via Raj's Shop.
  • Exit Point View