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Gangsta Granny

Walliams World, Alton Towers Resort, Alton, Staffordshire, ST10 4DB

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Access Guide

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Ride/Attraction Summary

COVID-19 Information (Alton Towers Resort)

  • The information in this section was taken in March 2021.
  • There have been no changes to the Blue Badge parking.
  • There are external queuing systems at the main resort entrance and for the rides/attractions and buildings within the resort.
    The external queuing systems for the main resort entrance have been designated into numbered lanes which ensures social distancing.
  • Guest temperatures are checked before entering the resort. Any person who is displaying a high temperature associated with fever will not be permitted to enter. Please contact Guest Services should you have any concerns.
  • Members of staff are available for assistance at the main resort entrance and within the resort.
  • There are entrance and exit doors at the majority of shops/restaurants around the resort.
  • Hand sanitisers are available throughout the resort and inside buildings/toilets.
  • There is a limited capacity within the resort and all tickets must be pre-booked in advance.
  • Face masks are required on selected rides, indoor attractions and queue lines, shops and toilets, public areas in hotels and when queuing inside for food and drinks.
  • Guests are advised to keep left when using walkways and roaming the resort.
  • Floor markings are in place at the majority of ride/attraction queuing systems and throughout walkways, to allow for social distancing.
  • Signage has been installed throughout the resort informing guests of the safety measures and instructions to follow.
  • Clear screens have been installed at all guest facing counters/desks.
  • Toilets remain open as usual, however some cubicles/urinals will be closed off to allow for social distancing.
  • Additional hygiene and cleaning programmes have been introduced around the resort with all front facing staff wearing PPE.
  • The venue is certified with the 'We’re Good To Go’ COVID-19 industry standard.
  • For more information on the 'We're Good to Go' Industry Standard please click here.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Getting Help and Assistance

  • For the theme park map please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is a member of staff trained in British Sign Language.
  • The alternative formats documents can be provided in include; large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact a member of staff or Guest Services.
  • There is a designated place of safety which can be used by people who may feel scared or at risk.
  • The quiet/safe place is located in No.1 Towers Street.
  • Ear defenders and RADAR keys are available from Guest Services.
  • Portable hearing loops are available for use around the resort. These are available from Guest Services.
  • Free WiFi is available throughout the resort.
  • All staff undertake Disability Awareness and Equality Training.

Ride Access (Standard Passes)

  • Access Point View
    • This ride/attraction access point is signed.
    • There is step-free access at this access point.
    • This access point is an opening with no gate(s) or door(s).
    • The width of the access point opening is 162cm.
    • There is an access point for the external queuing system followed by a single door to enter the building for the internal section of the queue.
      The door for the building is opened manually by staff.
      The door opening width is 86cm.
  • Queuing System View
    • Access along this queue is is step free.
    • The approximate length of this queue is 120m.
    • This queue can be extended during busy periods.
    • Path surfaces in this queuing system are tarmac, block paving, wood flooring, vinyl and fabric.
    • The queuing area is open air with some sheltered parts.
    • The minimum width of the queuing area is 73cm.
    • There are a total of 3 steps along this queue.
    • Steps are clearly marked.
    • Handrails along the stepped section(s) are on both sides.
    • There are not any resting/seating areas along the queue.
    • Music/themed noise is played along the queue.
  • Ride Transfer View
    • Access to the platform is via a closed single gate.
    • The gate(s) is/are opened manually by staff.
    • This ride/attraction platform access point is not signed.
    • The gate opening width is 73cm.
    • There is also a wider gateway with an opening width of 80cm.
    • Guests have to step across and into the carriage.
    • The carriage is secure and will not move when guests are transferring.
    • Staff are unable to provide assistance when transferring into/onto the ride/attraction.
    • There are no restraints available for this ride/attraction.

Ride Access (Ride Access Passes)

  • Access Point View
    • This ride/attraction access point is signed.
    • There is step-free access at this access point.
    • This access point is an opening with no gate(s) or door(s).
    • There is an access point for the external queuing system followed by double doors to enter the building for the internal section of the queue.
      The doors for the building are opened manually by staff.
      This route had not been fully finished at the time of the survey.
      The external section could not be accessed.
  • Queuing System View
    • Access along this queue consists of; slight ramps going up.
    • The approximate length of this queue is 35m.
    • Path surfaces in this queuing system are block paving, wood flooring and fabric.
    • The queuing area is open air with some sheltered parts.
    • Handrails along the ramped/sloped section(s) are not provided.
    • There are not any resting/seating areas along the queue.
    • Music/themed noise is played along the queue.
  • Ride Transfer View
    • Access to the platform is via a closed single gate.
    • The gate(s) is/are opened manually by staff.
    • This ride/attraction platform access point is not signed.
    • The gate opening width is 73cm.
    • There is also a wider gateway with an opening width of 80cm.
    • Wheelchairs are not permitted in/on the ride/attraction itself.
    • Wheelchairs can be left at the ride/attraction transfer platform/area.
    • Guests have to step across and into the carriage.
    • The carriage is secure and will not move when guests are transferring.
    • Staff are unable to provide assistance when transferring into/onto the ride/attraction but can hold the carriage to limit movement.
    • There are no restraints available for this ride/attraction.
    • Wheelchairs will be taken to the exit platform so guests can transfer there after the ride.

Ride/Attraction Experience

  • For information regarding the nature of this ride please click here (new tab).
  • The ride/attraction is sheltered/inside.
  • This ride/attraction has smoke, fog or misting effects.
  • The ride/attraction goes forwards.
  • Music/themed noise is played during the ride/attraction.
  • There are smoke machine and bubbles on the ride.
  • The ride/attraction goes into darkness/low lighting in places.
  • Strobe lighting/flashing lights are used during the ride/attraction.
  • The lighting levels during the ride/attraction are low to moderate.

Ride Exit

  • Ride Transfer View
    • The carriage is secure and will not move when guests are transferring.
    • Staff are unable to provide assistance when transferring out of/off the ride/attraction.
    • Guests have to step across to the platform when exiting.
    • Access from the platform is via a closed single gate.
    • The gate(s) is/are opened manually by staff.
    • The opening width is 73cm.
  • Exit Route View
    • Access along this exit route consists of; slight slopes going down.
    • The approximate length of this exit route is 42m.
    • Path surfaces in this exit route are wood flooring, vinyl and fabric.
    • The minimum width of the exit route is 143cm.
    • Handrails along the ramped/sloped section(s) are not provided.
    • There are not any resting/seating areas along the exit route.
    • Music/themed noise is played along the exit route.
    • There are some points of the exit route which have low lighting/darkness.
    • The photo counter is located at the bottom of the ride transfer exit ramp.
    • The photo counter is at a height of 94cm.
    • There is a lower section of the counter with a height of 74cm.
      After the photo counter guests exit via Raj's Shop.
  • Exit Point View