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Haunted Hollow

Alton Towers Resort, Alton, Staffordshire, ST10 4DB

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Access Guide

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Area Summary

Getting Help and Assistance

  • For the theme park map please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is a member of staff trained in British Sign Language.
  • The alternative formats documents can be provided in include: large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact a member of staff or Guest Services.
  • There is a designated place of safety which can be used by people who may feel scared or at risk.
  • The quiet/safe place is located in No.1 Towers Street.
  • Ear defenders and RADAR keys are available from Guest Services.
  • Portable hearing loops are available for use around the resort. These are available from Guest Services.
  • Free WiFi is available throughout the resort.
  • All staff undertake Disability Awareness and Equality Training.

Area

  • Access and Circulation View
    • Haunted Hollow can be accessed via steep slopes from Mutiny Bay, Gloomy Wood or Forbidden Valley.
    • There is ramped/sloped access throughout this area.
    • There are some slight and steep slopes throughout the walkways.
    • There is stepped access leading to the Lakeside Walk.
    • There are some features in this area which could cause a potential trip hazard.
    • The surface throughout consists of tarmac and block paving.
    • The floor surface may be uneven in places.
    • During busy periods this area can become congested.
    • There are resting areas in this area.
    • Seating in the resting area(s) include(s); bench seating.
    • Vending machines are not available in this area.
    • Freestyle drinks machines are not available in this area.
  • Signage and Audio View
    • Wayfinding signage is provided.
    • There is background music/noise in this area.

Ramp(s) or Slope(s) (Gloomy Wood - Haunted Hollow)

  • There is a ramp/slope located between Gloomy Wood and Haunted Hollow.
  • The gradient of the ramp/slope is steep.

Ramp(s) or Slope(s) (Mutiny Bay - Haunted Hollow)

  • There is a ramp/slope located between Mutiny Bay and Haunted Hollow.
  • The gradient of the ramp/slope is steep.

Ramp(s) or Slope(s) (Forbidden Valley - Haunted Hollow)

  • There is a ramp/slope located between Forbidden Valley and Haunted Hollow.
  • The gradient of the ramp/slope is steep.

Step(s) (Forbidden Valley / Haunted Hollow - Lakeside Walk)

  • There is a/are step(s) located at the rear of Haunted Hollow, near to Forbidden Valley.
  • The step(s) is/are used to access the Lakeside Walk.
  • There is/are 34 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 14cm.
  • The depth of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides of the step(s).
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are not easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.