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Heave Ho

Mutiny Bay, Alton Towers Resort, Alton, Staffordshire, ST10 4DB

Access Guide

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Ride/Attraction Summary

Getting Help and Assistance

  • For the theme park map please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is a member of staff trained in British Sign Language.
  • The alternative formats documents can be provided in include: large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact a member of staff or Guest Services.
  • There is a designated place of safety which can be used by people who may feel scared or at risk.
  • The quiet/safe place is located in No.1 Towers Street.
  • Ear defenders and RADAR keys are available from Guest Services.
  • Portable hearing loops are available for use around the resort. These are available from Guest Services.
  • Free WiFi is available throughout the resort.
  • All staff undertake Disability Awareness and Equality Training.

Ride Access (Standard Passes)

  • Access Point View
    • This ride/attraction access point is signed.
    • There is step-free access at this access point.
    • This access point is an open gateway.
    • The width of the access point opening is 86cm.
  • Queuing System View
    • Access along this queue consists of; steps going up and slight slopes going down.
    • The approximate length of this queue is 28m.
    • Path surfaces in this queuing system are concrete.
    • The queuing area is open air.
    • The minimum width of the queuing area is 93cm.
    • There are a total of 4 steps along this queue.
    • Steps are clearly marked.
    • Handrails along the ramped/sloped section(s) are not provided.
    • Handrails along the stepped section(s) are on both sides.
    • There are not any resting/seating areas along the queue.
    • Music/themed noise is played along the queue.
    • The queuing system is mostly level throughout, with the exception of a short slight uneven downhill slope located towards the end of the queue.
      There are a total of 4 steps located at the end of the queue.
  • Ride Transfer View
    • Access to the platform is via a closed single gate.
    • The gate(s) is/are opened manually by staff.
    • The gate opening width is 109cm.
    • Guests have to step up and into the carriage.
    • The carriage is secure and will not move when guests are transferring.
    • Staff are unable to provide assistance when transferring into/onto the ride/attraction.
    • The restraints for this ride/attraction include: lap bars.

Ride Access (Ride Access Passes)

  • Access Point View
    • This ride/attraction access point is signed.
    • There is ramped/sloped access at this access point.
    • This access point is an opening with no gate(s) or door(s).
    • The width of the access point opening is 116cm.
  • Queuing System View
    • Access along this queue consists of; slight slopes going up.
    • The approximate length of this queue is 14m.
    • Path surfaces in this queuing system are tarmac.
    • The queuing area is open air.
    • The minimum width of the queuing area is 116cm.
    • Handrails along the ramped/sloped section(s) are not provided.
    • There are not any resting/seating areas along the queue.
    • Music/themed noise is played along the queue.
  • Ride Transfer View
    • Access to the platform is via closed single gates.
    • The gate(s) is/are opened manually by staff.
    • The gate opening width is 87cm.
    • Wheelchairs are not permitted in/on the ride/attraction itself.
    • Wheelchairs can be left at the ride/attraction transfer platform/area.
    • Guests have to step up and into the carriage.
    • The carriage is secure and will not move when guests are transferring.
    • Staff are unable to provide assistance when transferring into/onto the ride/attraction.
    • There is a second gate immediately beyond the first that is 113cm in width.

Ride/Attraction Experience

Ride Exit

  • Ride Transfer View
    • The carriage is secure and will not move when guests are transferring.
    • Staff are unable to provide assistance when transferring out of/off the ride/attraction.
    • Guests have to step down to the platform when exiting.
    • Access from the platform is via closed single gates.
    • The gate(s) is/are opened manually by staff.
    • The opening width is 113cm.
    • There is a second gate immediately beyond the first that is 87cm in width.
  • Exit Route View
    • Access along this exit route consists of; slight slopes going down.
    • The approximate length of this exit route is 14m.
    • Path surfaces in this exit route are concrete.
    • The minimum width of the exit route is 113cm.
    • Handrails along the ramped/sloped section(s) are not provided.
    • There are not any resting/seating areas along the exit route.
    • Music/themed noise is played along the exit route.
  • Exit Point View
    • This ride/attraction exit point is not signed.
    • There is step-free access at this exit point.
    • This exit point is an opening with no gate(s) or door(s).
    • The exit point opening width is 116cm.