Access Guide

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Ride/Attraction Summary

For the theme park map please click here (new tab).
There is a member of staff available for help and assistance.
There is a member of staff trained in British Sign Language.
The alternative formats documents can be provided in include: large print on request.
There is not an assistance dog toilet or toileting area at the venue/nearby.
Water bowls for assistance dogs are available.
There are mobility aids available.
The mobility aids available include wheelchairs and mobility scooters.
To obtain mobility aids please contact a member of staff or Guest Services.
There is a designated place of safety which can be used by people who may feel scared or at risk.
The quiet/safe place is located in No.1 Towers Street.
Ear defenders and RADAR keys are available from Guest Services.
Portable hearing loops are available for use around the resort. These are available from Guest Services.
Free WiFi is available throughout the resort.
All staff undertake Disability Awareness and Equality Training.

Access Point View
- This ride/attraction access point is signed.
- There is ramped/sloped access at this access point.
- This access point is an open gateway.
- The width of the access point opening is 86cm.
Queuing System View
- Access along this queue is step free.
- The approximate length of this queue is 60m.
- Path surfaces in this queuing system are block paving.
- The queuing area is sheltered.
- The minimum width of the queuing area is 70cm.
- There are not any resting/seating areas along the queue.
- Music/themed noise is played along the queue.
Ride Transfer View
- Access to the platform is via a closed single gate.
- The gate(s) is/are opened manually by staff.
- The gate opening width is 75cm.
- Guests have to step up and onto the carriage.
- The carriage may be moving in the water when guests are transferring.
- Staff are unable to provide assistance when transferring into/onto the ride/attraction but can hold the carriage to limit movement.
- There are no restraints available for this ride/attraction.

Ride Transfer View
- The carriage may be moving in the water when guests are transferring.
- Staff are unable to provide assistance when transferring out of/off the ride/attraction but can hold the carriage to limit movement.
- Guests have to step down to the platform when exiting.
- Access from the platform is via an opening with no gate(s) or door(s).
- The opening width is 134cm.
Exit Route View
- Access along this exit route consists of; steps going down, slight slopes going up, slight slopes going down and steps going up.
- The approximate length of this exit route is 40m.
- Path surfaces in this exit route are concrete, block paving and metal.
- The minimum width of the exit route is 134cm.
- There are a total of 20 steps along this exit route.
- Steps are clearly marked.
- Handrails along the ramped/sloped section(s) are on both sides for some sections but not provided for others.
- Handrails along the stepped section(s) are on both sides.
- There are not any resting/seating areas along the exit route.
Exit Point View
- The exit to this ride is via the Little Explorers Toy Box.
- For more information on the Little Explorers Toy Shop please click here (new tab).

Ride Transfer View
- The carriage may be moving in the water when guests are transferring.
- Staff are unable to provide assistance when transferring out of/off the ride/attraction but can hold the carriage to limit movement.
- Guests have to step down to the platform when exiting.
Exit Route View
- Access along this exit route is step free.
- Path surfaces in this exit route are block paving.
- The minimum width of the exit route is 75cm.
- There are not any resting/seating areas along the exit route.
- Music/themed noise is played along the exit route.
Exit Point View
- This ride/attraction exit point is not signed.
- There is step-free access at this exit point.
- This exit point has a closed single gate.
- The gate(s) is/are opened manually by staff.
- The exit point opening width is 95cm.