Access Guide
Area Summary
- Lakeside Walk is located between Mutiny Bay, Gloomy Wood and Forbidden Valley.
- For more information on Alton Towers Resort please click here (new tab).
- The nearest changing places is located between Gloomy Wood and Forbidden Valley.
- For more information on the changing places please click here (new tab).
- The nearest accessible toilet is located in Forbidden Valley.
- The nearest standard toilets are located in Forbidden Valley.
- The nearest baby change facilities are located in Forbidden Valley.
- For more information on the standard toilets/baby change facilities please click here (new tab).
- The guest information point is located in No.1 Towers Street, near to the Main Resort Entrance
- For more information on the guest information point please click here (new tab).
- The medical centre is located between Towers Street and Mutiny Bay.
- For more information on the medical centre please click here (new tab).
Getting Help and Assistance
- For the theme park map please click here (new tab).
- There is a member of staff available for help and assistance.
- There is a member of staff trained in British Sign Language.
- The alternative formats documents can be provided in include: large print on request.
- There is not an assistance dog toilet or toileting area at the venue/nearby.
- Water bowls for assistance dogs are available.
- There are mobility aids available.
- The mobility aids available include wheelchairs and mobility scooters.
- To obtain mobility aids please contact a member of staff or Guest Services.
- There is a designated place of safety which can be used by people who may feel scared or at risk.
- The quiet/safe place is located in No.1 Towers Street.
- Ear defenders and RADAR keys are available from Guest Services.
- Portable hearing loops are available for use around the resort. These are available from Guest Services.
- Free WiFi is available throughout the resort.
- All staff undertake Disability Awareness and Equality Training.
Area
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Access and Circulation
View
- Lakeside Walk can be accessed via steep slopes from Mutiny Bay.
There is stepped access from The Gardens and from Forbidden Valley/Haunted Hollow. - There is ramped/sloped access throughout this area.
- There are slight and steep slopes throughout.
- The lake has an open waters edge.
- There are walkways with a surface width of less than 150cm (excluding any permanent obstructions over a small distance).
- The surface of the walkways consists of tarmac and loose stones/chippings.
- The floor surface may be uneven in places.
- During busy periods this area can become congested.
- There are not resting areas in this area.
- Vending machines are not available in this area.
- Freestyle drinks machines are not available in this area.
- Lakeside Walk can be accessed via steep slopes from Mutiny Bay.
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Signage and Audio
View
- Wayfinding signage is provided.
- There is not background music/noise in this area.
Ramp(s) or Slope(s) (Mutiny Bay - Lakeside Walk)
- There is a ramp/slope located between Mutiny Bay and Lakeside Walk.
- The gradient of the ramp/slope is steep.
Step(s) (Forbidden Valley / Haunted Hollow - Lakeside Walk)
- There is a/are step(s) located at the rear of Haunted Hollow, near to Forbidden Valley.
- The step(s) is/are used to access the Lakeside Walk.
- There is/are 34 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 14cm.
- The depth of the step(s) is/are between 30cm and 45cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides of the step(s).
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are not easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.