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Little Explorers Toy Box

CBeebies Land, Alton Towers Resort, Alton, Staffordshire, ST10 4DB

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Access Guide

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Summary

Getting Help and Assistance

  • For the theme park map please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is a member of staff trained in British Sign Language.
  • The alternative formats documents can be provided in include: large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact a member of staff or Guest Services.
  • There is a designated place of safety which can be used by people who may feel scared or at risk.
  • The quiet/safe place is located in No.1 Towers Street.
  • Ear defenders and RADAR keys are available from Guest Services.
  • Portable hearing loops are available for use around the resort. These are available from Guest Services.
  • Free WiFi is available throughout the resort.
  • All staff undertake Disability Awareness and Equality Training.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building, opposite the Little Explorers Lunch Box.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Little Explorers Toy Box'.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There are no doors at this entrance.
    • The width of the opening is 220cm.
    • This entrance is also used as the stores exit.
    • There is a slope with a very easy incline.

Outside Access (Entrance from - In The Night Garden Magical Boat Ride Exit)

  • Entrance View
    • This information is for the entrance located to the right of the building, next to the In The Night Garden Magical Boat Ride Exit.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Little Explorers Toy Shop'.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There are no doors at this entrance.
    • The width of the opening is 167cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located to the left of the entrance.
    • The gradient of the ramp/slope is slight.

Shop

  • The majority of aisle widths are 150cm+.
  • The type of flooring is vinyl.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is good colour contrast between the walls and floor in all areas.
  • The lighting levels are good.
  • Music is played everywhere.
  • The till(s) is/are located in the middle of the store.
  • There is step-free access to the till(s).
  • There is a clear unobstructed route to the till(s).
  • The till(s) is/are not clearly signed.
  • There are no windows, TVs, glazed screens or mirrors at/behind the till(s).
  • The till(s) is not/are not placed in front of a plain background.
  • The lighting levels at the till(s) are good.
  • The chip & pin card machines are accessible from the till(s).
  • The height of the till(s) is/are 100cm.
  • There is a lowered section at the till(s).
  • The height of the lowered section is 70cm.
  • There is a clear knee recess beneath the lowered section of the till(s).
  • There is not a hearing assistance system at the till(s).