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Ma Garrita's Bar

Splash Landings Hotel, Alton Towers Resort, Alton, Staffordshire, ST10 4DB

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Access Guide

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Summary

COVID-19 Information

Getting Help and Assistance

  • Accessibility Guide please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • There is an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • Assistance/guide dogs are welcome in the accommodation but the hotel should be notified in advance so they can allocate the most appropriate room for customers.
  • A limited number of wheelchairs are available for hire and must be pre-booked from reception.
    A £20 refundable deposit is required and a rental charge of £10 applies to guests who cannot show documentation confirming their eligibility to guests who are not disabled or who cannot show proof of their disability.
    The hotel suggests that guests who need a wheelchair to travel around the accommodation bring their own for ease and certainty.
    The hotel is able to charge mobility scooters.
  • Portable induction loops which can be used around the accommodation to assist guests are available reception.
    Vibrating pagers are available from reception to guests who are deaf or hard of hearing.
    These will be activated in the event of fire alarm activation or other emergencies requiring guest evacuation of the hotel.
  • Upon arrival at the accommodation, please make reception aware of any additional assistance that you may require in the rare event of an emergency at any time throughout your stay.
    They will ensure that these needs are met in the event of an emergency.

Eating and Drinking (Ma Garitta's Bar)

  • Location and Access View
    • The following information is for the bar.
    • The bar is located to the left of the reception lobby.
    • There is step-free access to the restaurant/bar.
  • Service and Menus View
    • Tables cannot be booked in advance.
    • There is a bar where food and drink can be ordered.
    • Staff can bring food and/or drinks to tables.
    • Menu types include; written wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • Large print menus can be printed on request, please speak to a member of staff for more information.
    • The type of food served here is hot and cold meals and snacks.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does play background music.
    • Background music is played at all times.
    • There is not a hearing assistance system.
  • Service Counter(s) View
    • The height of the counter is 110cm.
    • There is a moveable card machine available for payment.
    • The type of flooring in this area is wood.
    • The lighting levels are moderate to good.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • The majority of tables are accessible to wheelchair users.
    • The height between the floor and the underside of the lowest dining table is 64cm.
    • The distance between the floor and the underside of the highest dining table is 71cm.
    • The standard height for the underside of dining tables is 68cm.
    • The surface height of the lowest table is 48cm.
    • Some tables are permanently fixed.
    • Some chairs are permanently fixed.
    • Some chairs have armrests on both sides.
    • In this area there are coffee tables, long tables, armchairs and booths.
    • The type of flooring in this area is vinyl and stone.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The lighting levels are moderate to good.

Entrance (Outdoor Seating Area)

  • Entrance View
    • This information is for the entrance located to the left in the bar area.
    • The entrance area/door is not clearly signed.
    • There is ramped/sloped or stepped access at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the opening is 167cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides of the ramp.
    • The lighting levels at the ramp/slope are moderate to good.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located to the left of the bar.
    • There is/are 2 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 16cm.
    • The depth of the step(s) is/are not between 30cm and 45cm.
    • The depth of the steps are 29cm.
    • There is not a/are not handrail(s) at the step(s).
    • The lighting levels at the step(s) are good.

Outdoor Seating

  • The outdoor seating is located to the side of the bar area.
  • There is ramped/sloped access to the outdoor seating.
  • The standard height for the underside of dining tables is 66cm.
  • No chairs are permanently fixed.
  • No tables are permanently fixed.
  • All chairs have armrests on both sides.
  • The type of flooring in this area is concrete tiles.