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Marauder's Mayhem

Mutiny Bay, Alton Towers Resort, Alton, Staffordshire, ST10 4DB

Access Guide

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Ride/Attraction Summary

Getting Help and Assistance

  • For the theme park map please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is a member of staff trained in British Sign Language.
  • The alternative formats documents can be provided in include; large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact a member of staff or Guest Services.
  • There is a designated place of safety which can be used by people who may feel scared or at risk.
  • The quiet/safe place is located in No.1 Towers Street.
  • Ear defenders and RADAR keys are available from Guest Services.
  • Portable hearing loops are available for use around the resort. These are available from Guest Services.
  • Free WiFi is available throughout the resort.
  • All staff undertake Disability Awareness and Equality Training.

Ride Access (Ride Access Passes)

  • Access Point View
    • This ride/attraction access point is signed.
    • There is step-free access at this access point.
    • This access point has a closed single gate.
    • The gate(s) is/are opened manually by staff.
    • The width of the access point opening is 84cm.
  • Ride Transfer View
    • Wheelchairs are not permitted in/on the ride/attraction itself.
    • Wheelchairs can be left at the ride/attraction transfer platform/area.
    • Guests have to step up and into the carriage.
    • The carriage may move slightly when guests are transferring.
    • Staff are unable to provide assistance when transferring into/onto the ride/attraction but can hold the carriage to limit movement.
    • There are no restraints available for this ride/attraction.
    • Ride car number 8 can be pinned in order to limit movement when transferring (see photograph 6).

Ride Access (Standard Passes)

  • Access Point View
    • This ride/attraction access point is signed.
    • There is step-free access at this access point.
    • This access point is an open gateway.
    • The width of the access point opening is 92cm.
  • Queuing System View
    • Access along this queue is step free.
    • The approximate length of this queue is 16m.
    • Path surfaces in this queuing system are block paving.
    • The queuing area is open air.
    • The minimum width of the queuing area is 90cm.
    • There are not any resting/seating areas along the queue.
  • Ride Transfer View
    • Access to the platform is via an opening with no gate(s) or door(s).
    • The gate opening width is 90cm.
    • Guests have to step up and into the carriage.
    • The carriage may be moving when guests are transferring.
    • Staff are unable to provide assistance when transferring into/onto the ride/attraction but can hold the carriage to limit movement.
    • There are no restraints available for this ride/attraction.

Ride/Attraction Experience

Ride Exit

  • Ride Transfer View
    • Guests exit using the entry transfer platform/area.
    • The carriage may move slightly when guests are transferring.
    • Staff are unable to provide assistance when transferring out of/off the ride/attraction but can hold the carriage to limit movement.
    • Guests have to step down to the platform when exiting.
  • Exit Point View
    • This ride/attraction exit point is signed.
    • There is step-free access at this exit point.
    • This exit point has a closed single gate.
    • The gate(s) is/are opened manually by staff.
    • The exit point opening width is 90cm.