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Octonauts Rollercoaster Adventure

CBeebies Land, Alton Towers Resort, Alton, Staffordshire, ST10 4DB

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Access Guide

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Ride/Attraction Summary

  • Summary View
    • Octonauts Rollercoaster Adventure is located in CBeebies Land.
    • For the CBeebies Land Access Guide please click here (new tab).
    • Guests who would find it difficult to exit the ride without assistance, in the unlikely event of an evacuation, will need to be accompanied by a member of their group. Group members providing assistance need to be over the age of 14.
    • This ride has separate access for Standard Passes and Ride Access Passes (via Main Exit).
    • The minimum standing height restriction is 0.9m.
    • Guests under 1.1m high must accompanied by an adult aged 16 or over.
    • This ride includes rigorous motion and / or velocity and is therefore not recommended for guests with back, heart or neck conditions.
    • This ride includes rigorous motion and / or velocity and is therefore not recommended for expectant mothers.
    • In the unlikely event of an evacuation, the process may include climbing ladders, walking over narrow balconies and being strapped into a harness . For this reason it is not suitable for all guests.
    • Wheelchair users must be able to transfer from their own chair into the ride vehicle without assistance.
    • In the unlikely event of an evacuation, the process may include climbing ladders, walking over narrow balconies and being strapped into a harness. For this reason it is not suitable for all guests.
    • For safety reasons, due to the speed and motion of this ride guests must be able to keep their head upright without assistance.
    • Due to the speed and motion of this ride guests must be able to brace themselves with their hands and / or feet and remain sitting upright. Guests also need to be able to exit the ride independently / with assistance from a member of their group, in the unlikely event of an evacuation.
    • Guests who have a plaster cast or brace should seek medical advice before choosing to ride. If guests choose to ride they should check they can meet the rides safety requirements.
    • This ride includes flashing lights and as a result may not be suitable for all guests.
  • Other Services/Facilities View

COVID-19 Information (Alton Towers Resort)

  • The information in this section was taken in March 2021.
  • There have been no changes to the Blue Badge parking.
  • There are external queuing systems at the main resort entrance and for the rides/attractions and buildings within the resort.
    The external queuing systems for the main resort entrance have been designated into numbered lanes which ensures social distancing.
  • Guest temperatures are checked before entering the resort. Any person who is displaying a high temperature associated with fever will not be permitted to enter. Please contact Guest Services should you have any concerns.
  • Members of staff are available for assistance at the main resort entrance and within the resort.
  • There are entrance and exit doors at the majority of shops/restaurants around the resort.
  • Hand sanitisers are available throughout the resort and inside buildings/toilets.
  • There is a limited capacity within the resort and all tickets must be pre-booked in advance.
  • Face masks are required on selected rides, indoor attractions and queue lines, shops and toilets, public areas in hotels and when queuing inside for food and drinks.
  • Guests are advised to keep left when using walkways and roaming the resort.
  • Floor markings are in place at the majority of ride/attraction queuing systems and throughout walkways, to allow for social distancing.
  • Signage has been installed throughout the resort informing guests of the safety measures and instructions to follow.
  • Clear screens have been installed at all guest facing counters/desks.
  • Toilets remain open as usual, however some cubicles/urinals will be closed off to allow for social distancing.
  • Additional hygiene and cleaning programmes have been introduced around the resort with all front facing staff wearing PPE.
  • The venue is certified with the 'We’re Good To Go’ COVID-19 industry standard.
  • For more information on the 'We're Good to Go' Industry Standard please click here.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Getting Help and Assistance

  • For the theme park map please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is a member of staff trained in British Sign Language.
  • The alternative formats documents can be provided in include; large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact a member of staff or Guest Services.
  • There is a designated place of safety which can be used by people who may feel scared or at risk.
  • The quiet/safe place is located in No.1 Towers Street.
  • Ear defenders and RADAR keys are available from Guest Services.
  • Portable hearing loops are available for use around the resort. These are available from Guest Services.
  • Free WiFi is available throughout the resort.
  • All staff undertake Disability Awareness and Equality Training.

Ride Access (Standard Passes)

  • Access Point View
    • This ride/attraction access point is signed.
    • There is step-free access at this access point.
    • This access point is an opening with no gate(s) or door(s).
    • The width of the access point opening is 172cm.
  • Queuing System View
    • Access along this queue consists of; steps going up.
    • The approximate length of this queue is 68m.
    • Path surfaces in this queuing system are concrete, block paving and artificial grass.
    • The queuing area is open air.
    • The minimum width of the queuing area is 118cm.
    • There are a total of 8 steps along this queue.
    • Steps are clearly marked.
    • Handrails along the stepped section(s) are on both sides.
    • There are not any resting/seating areas along the queue.
    • Music/themed noise is played along the queue.
    • Approximately half way along the queue there is a photo booth where riders will have their photo taken in order to create an Octonauts ID badge.
      The door accessing the photo booth is 75cm wide and is permanently held open.
      The door exiting the photo booth is 81cm wide and is also permanently held open.
  • Ride Transfer View
    • Access to the platform is via a closed single gate.
    • The gate(s) is/are opened manually by staff.
    • The gate opening width is 85cm.
    • The carriage is secure and will not move when guests are transferring.
    • Staff are unable to provide assistance when transferring into/onto the ride/attraction.
    • The restraints for this ride/attraction include: lap bars.

Ride Access (Ride Access Passes)

  • Access Point View
    • This ride/attraction access point is signed.
    • There is step-free access at this access point.
    • This access point is an opening with no gate(s) or door(s).
  • Queuing System View
    • Access along this queue is is step free.
    • The approximate length of this queue is 40m.
    • Path surfaces in this queuing system are block paving.
    • The queuing area is open air.
    • There is a lift in the queuing system.
    • There are not any resting/seating areas along the queue.
    • Music/themed noise is played along the queue.
  • Ride Transfer View
    • There is a platform lift accessing the platform from the queue.
    • Wheelchairs are not permitted in/on the ride/attraction itself.
    • Wheelchairs can be left at the ride/attraction transfer platform/area.
    • The carriage is secure and will not move when guests are transferring.
    • Staff are unable to provide assistance when transferring into/onto the ride/attraction.
    • The restraints for this ride/attraction include: lap bars.

Lift (Ride Access Passes - Entry and Exit to/from Platform)

  • There is a lift for public use.
  • The lift is located leading up tp/down from the ride platform.
  • The lift is a platform lift.
  • A member of staff needs to be notified for use of the lift.
  • The platform lift accesses a small level change.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 96cm (3ft 2in).
  • The dimensions of the lift are 112cm x 135cm (3ft 8in x 4ft 5in).
  • There are separate entry and exit doors in the lift.
  • The lift does not have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.

Ride/Attraction Experience

Ride Exit

  • Ride Transfer View
    • The carriage is secure and will not move when guests are transferring.
    • Staff are unable to provide assistance when transferring out of/off the ride/attraction.
    • Access from the platform is via a closed single gate.
    • The gate(s) is/are opened manually by staff.
    • The opening width is 89cm.
  • Exit Route View
    • Access along this exit route consists of; steps going down.
    • Access along this exit route is step free, via lift.
    • The approximate length of this exit route is 40m.
    • Path surfaces in this exit route are block paving.
    • The minimum width of the exit route is 89cm.
    • There are a total of 8 steps along this exit route.
    • Steps are clearly marked.
    • Handrails along the stepped section(s) are on both sides.
    • There are not any resting/seating areas along the exit route.
    • Music/themed noise is played along the exit route.
    • The photo counter is located along the ride exit route, immediately following the steps/lift.
  • Exit Point View
    • This ride/attraction exit point is signed.
    • There is step-free access at this exit point.
    • This exit point is an opening with no gate(s) or door(s).