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Park Entrance - Monorail Station

Alton Towers Resort, Alton, Staffordshire, ST10 4DB

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Access Guide

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Getting Help and Assistance

  • For the theme park map please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is a member of staff trained in British Sign Language.
  • The alternative formats documents can be provided in include; large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact a member of staff or Guest Services.
  • There is a designated place of safety which can be used by people who may feel scared or at risk.
  • The quiet/safe place is located in No.1 Towers Street.
  • Ear defenders and RADAR keys are available from Guest Services.
  • Portable hearing loops are available for use around the resort. These are available from Guest Services.
  • Free WiFi is available throughout the resort.
  • All staff undertake Disability Awareness and Equality Training.

Parking (Express and Disabled Parking)

  • Parking View
    • The car park is located off the resort access road.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • Clearly marked/signposted parent and child parking bays are not available.
    • All parking spaces are provided on a first come first served basis.
    • There is an additional car park for visitors.
  • Blue Badge Parking View
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 36 designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 460cm (7ft 7in x 15ft 1in).
    • The Blue Badge parking bays have a marked zone to both sides and rear.
    • The marked zones around the Blue Badge parking bay(s) have at least the recommended width of 120cm.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • Blue Badge Bays are provided on a first come, first served basis.
    • There are additional Blue Badge parking bays next to the coach parking.
  • Paying View
    • There are parking charges for the car park.
    • Parking charges apply for all users (including Blue Badge holders).
  • Drop-off Point(s) View
    • There is a/are clearly marked drop-off point(s).
    • The drop-off point is located next to the coach parking.

Coach Parking

  • The coach parking is located off the main resort access road.
  • The surface of this area consists of tarmac.
  • The coach parking area is clearly signposted.

Summary

Access Point and Queuing System

  • Ramp/Slope View
    • The ramp/slope is located leading up to the platform.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides of the ramp.
    • The ramp has resting areas.
    • The lighting levels at the ramp/slope are moderate to good.
  • Queuing System View
    • There is step free access at the access point/within the queuing area.
    • The queuing area is sheltered.
    • There are not any resting/seating areas within the queuing area.
    • The surface of the path throughout the queuing area is vinyl.
    • During busier periods guests may have to queue on the ramp.
      There is a waiting area at the top of the ramp next to the platform where guests wait before boarding the monorail.

Platforms

  • There is step-free access on both the boarding and disembarking platforms.
  • On the boarding platform there are fixed barriers at the boarding points to each monorail carriage.
  • The gaps between the barriers are 90cm.
  • There is no barriers at the boarding point for the rear carriage.
  • The wheelchair spaces are located in the rear carriage.
  • Guests are not allowed onto the platform till the monorail is ready to board.
  • There is a gap between the platforms and the monorail.

Monorail

  • The accessible carriage is located at the rear of the train.
  • There is clear signage on the platform leading to the accessible carriage.
  • There is step free access from the platform into the accessible carriage.
  • There is a small gap between platform the train.
  • The doors into the accessible carriage are automatic and 97cm wide.
  • There is bench seating available.

Exit Point

  • The exit from the disembarking platform is via automatic doors whichare 125cm wide.
  • There is a long steep slope leading down from the platform.
  • There is a level landing halfway down.
  • The surface of the ramp is vinyl.