Skip to main content
The new name for DisabledGo

Park Entrance - Monorail Station

Alton Towers Resort, Alton, Staffordshire, ST10 4DB

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Getting Help and Assistance

  • For the theme park map please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is a member of staff trained in British Sign Language.
  • The alternative formats documents can be provided in include: large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact a member of staff or Guest Services.
  • There is a designated place of safety which can be used by people who may feel scared or at risk.
  • The quiet/safe place is located in No.1 Towers Street.
  • Ear defenders and RADAR keys are available from Guest Services.
  • Portable hearing loops are available for use around the resort. These are available from Guest Services.
  • Free WiFi is available throughout the resort.
  • All staff undertake Disability Awareness and Equality Training.

Parking (Express and Disabled Parking)

  • Parking View
    • The car park is located off the resort access road.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • Clearly marked/signposted parent and child parking bays are not available.
    • All parking spaces are provided on a first come first served basis.
    • There is an additional car park for visitors.
  • Blue Badge Parking View
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 36 designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 247cm x 482cm (8ft 1in x 15ft 10in).
    • The Blue Badge parking bays have a marked zone to both sides and rear.
    • The marked zones around the Blue Badge parking bay(s) have at least the recommended width of 120cm.
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • Blue Badge Bays are provided on a first come, first served basis.
    • There are additional Blue Badge parking bays next to the coach parking.
  • Paying View
    • There are parking charges for the car park.
    • Parking charges apply for all users (including Blue Badge holders).
  • Drop-off Point(s) View
    • There is a/are clearly marked drop-off point(s).
    • The drop-off point is located next to the coach parking.

Coach Parking

  • The coach parking is located off the main resort access road.
  • The surface of this area consists of tarmac.
  • The coach parking area is clearly signposted.


Access Point and Queuing System

  • Ramp/Slope View
    • The ramp/slope is located leading up to the platform.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides of the ramp.
    • The ramp has resting areas.
    • The lighting levels at the ramp/slope are moderate to good.
  • Queuing System View
    • There is step free access at the access point/within the queuing area.
    • The queuing area is sheltered.
    • There are not any resting/seating areas within the queuing area.
    • The surface of the path throughout the queuing area is vinyl.
    • During busier periods guests may have to queue on the ramp.
      There is a waiting area at the top of the ramp next to the platform where guests wait before boarding the monorail.


  • There is step-free access on both the boarding and disembarking platforms.
  • On the boarding platform there are fixed barriers at the boarding points to each monorail carriage.
  • The gaps between the barriers are 90cm.
  • There is no barriers at the boarding point for the rear carriage.
  • The wheelchair spaces are located in the rear carriage.
  • Guests are not allowed onto the platform till the monorail is ready to board.
  • There is a gap between the platforms and the monorail.


  • The accessible carriage is located at the rear of the train.
  • There is clear signage on the platform leading to the accessible carriage.
  • There is step free access from the platform into the accessible carriage.
  • There is a small gap between platform the train.
  • The doors into the accessible carriage are automatic and 97cm wide.
  • There is bench seating available.

Exit Point

  • The exit from the disembarking platform is via automatic doors whichare 125cm wide.
  • There is a long steep slope leading down from the platform.
  • There is a level landing halfway down.
  • The surface of the ramp is vinyl.