Access Guide
Summary
- Rollercoaster Restaurant is located in Forbidden Valley.
- For the Forbidden Valley Access Guide please click here (new tab).
- The nearest changing places is located between Gloomy Wood and Forbidden Valley.
- For more information on the changing places please click here (new tab).
- The guest information point is located in No.1 Towers Street, near to the Main Resort Entrance
- For more information on the guest information point please click here (new tab).
- The medical centre is located between Towers Street and Mutiny Bay.
- For more information on the medical centre please click here (new tab)
Getting Help and Assistance
- For the theme park map please click here (new tab).
- There is a member of staff available for help and assistance.
- There is a member of staff trained in British Sign Language.
- The alternative formats documents can be provided in include: large print on request.
- There is not an assistance dog toilet or toileting area at the venue/nearby.
- Water bowls for assistance dogs are available.
- There are mobility aids available.
- The mobility aids available include wheelchairs and mobility scooters.
- To obtain mobility aids please contact a member of staff or Guest Services.
- There is a designated place of safety which can be used by people who may feel scared or at risk.
- The quiet/safe place is located in No.1 Towers Street.
- Ear defenders and RADAR keys are available from Guest Services.
- Portable hearing loops are available for use around the resort. These are available from Guest Services.
- Free WiFi is available throughout the resort.
- All staff undertake Disability Awareness and Equality Training.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located at the front of the building.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Rollercoaster Restaurant'.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically (away from you).
- The door(s) is/are single width.
- The width of the opening is 110cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
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Ramp/Slope
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- The ramp/slope is located leading to the entrance.
- The gradient of the ramp/slope is slight.
Eating and Drinking
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Location and Access
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- The following information is for the restaurant.
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Service and Menus
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- Tables can be booked in advance.
- There is full table service.
- Team members can bring food and/or drinks to tables.
- Menu types include: online menus and handheld menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold meals and snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- This area does play background music.
- Background music is played at all times.
- There is not a hearing assistance system .
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Payment Counter
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- The height of the counter is 110cm.
- There is a moveable card machine available for payment.
- The type of flooring in this area is vinyl.
- Lighting levels can be adjusted by a member of staff upon request.
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Tables and Seating
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- There is ample room for a wheelchair user to manoeuvre.
- The majority of tables are accessible to wheelchair users.
- The height between the floor and the underside of the lowest dining table is 71cm.
- The distance between the floor and the underside of the highest dining table is 76cm.
- The standard height for the underside of dining tables is 71cm.
- All tables are permanently fixed.
- No chairs are permanently fixed.
- No chairs have armrests on both sides.
- In this area there are long tables.
- The type of flooring in this area is vinyl.
- The lighting levels are good.
- Lighting levels can be adjusted by a member of staff upon request.
- Lighting levels may be lower in the evening.
Toilet with Adaptations (Rollercoaster Restaurant - Left Hand Transfer)
- There is an/are accessible toilet(s) available.
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Location and Access
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- This accessible toilet is located to the right as you enter the main entrance.
- This accessible toilet is approximately 22m (24yd 2in) from the main entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial and written text signage on or near the toilet door.
- The contrast between the external door and wall is high.
- The door opens outwards.
- The door is easy to open.
- The door is locked by a twist lock.
- The width of the accessible toilet opening is 88cm (2ft 11in).
- The contrast between the internal door and wall is high.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is low.
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Toilet Features
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- The dimensions of the accessible toilet are 222cm x 199cm (7ft 3in x 6ft 6in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 85cm (2ft 9in).
- The transfer space is obstructed by a sanitary bin.
- There is a flush on the transfer side.
- There is a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is high.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is high.
- The contrast between the walls and floor is high.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- There is a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are sanitary and clinical waste disposal units.
- There is not a/are not coat hook(s).
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Additional Fixtures
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- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is a shelf within the accessible toilet.
- The shelf has the minimum dimensions of 12.5cm x 40cm.
- The shelf is at a height of 48cm.
- The shelf is located where it is reachable.
- The toilet has a cistern.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- The toilet seat colour contrast is high.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The contrast between the toilet roll holder and the wall is low.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 90cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 110cm (3ft 7in).
- The contrast between the hand dryer and the wall is low.
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Baby Changing Facilities
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- Baby changing facilities are located within the accessible toilet.
- There is a flip down baby change table available.
- The height of the baby change table is 87cm.
Standard Toilet(s) (Rollercoaster Restaurant)
- Standard toilet facilities are available.
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Toilet Facilities
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- The female and male toilets are located to the right as you enter the main entrance.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 22m from the main entrance.
- The colour contrast between the external toilet door(s) and wall(s) is high.
- There is pictorial and written text signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 80cm.
- The wash basin(s) tap type is sensor.
- Lighting levels are good.
Exit
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Exit
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- This information is for the exit located next to the entrance.
- The exit area/door is not clearly signed internally.
- The exit is ramped/sloped.
- The exit door(s) does not/do not contrast visually with its immediate surroundings.
- There is not a canopy or recess which provides weather protection at this exit.
- The door(s) open(s) automatically (away from you).
- The door(s) is/are single width.
- The width of the opening is 110cm.
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Ramp/Slope
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- The ramp/slope is located beyond the entrance.
- The gradient of the ramp/slope is slight.