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The Royal Carousel

Walliams World, Alton Towers Resort, Alton, Staffordshire, ST10 4DB

Access Guide

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Ride/Attraction Summary

Getting Help and Assistance

  • For the theme park map please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is a member of staff trained in British Sign Language.
  • The alternative formats documents can be provided in include: large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact a member of staff or Guest Services.
  • There is a designated place of safety which can be used by people who may feel scared or at risk.
  • The quiet/safe place is located in No.1 Towers Street.
  • Ear defenders and RADAR keys are available from Guest Services.
  • Portable hearing loops are available for use around the resort. These are available from Guest Services.
  • Free WiFi is available throughout the resort.
  • All staff undertake Disability Awareness and Equality Training.

Ride Access (Standard Passes)

  • Access Point View
    • This ride/attraction access point is signed.
    • There is ramped/sloped access at this access point.
    • This access point is an opening with no gate(s) or door(s).
    • The width of the access point opening is 140cm.
    • There is a permanent steep slope in front of the access point.
  • Queuing System View
    • Access along this queue is step free.
    • The approximate length of this queue is 30m.
    • Path surfaces in this queuing system are block paving.
    • The queuing area is open air.
    • The minimum width of the queuing area is 90cm.
    • There are not any resting/seating areas along the queue.
    • Music/themed noise is played along the queue.
    • There is an open gateway along the queuing system.
      The width of the opening is 90cm.
  • Ride Transfer View
    • Access to the platform is via a closed single gate.
    • The gate(s) is/are opened manually by staff.
    • This ride/attraction platform access point is not signed.
    • The gate opening width is 107cm.
    • There are 2 steps up onto the carousel.
      The steps are not clearly marked and are more than 20cm in height.
      The horse saddle heights are approximately 102cm.
      The horses have footrests and/or pegs to help guests climb onto them.
      These are at heights of approximately 25cm and 55cm.
      Alternatively there are carriages which guests have to step into.
      The height of the step into the carriage is 33cm and the opening width is 36cm.
    • Guests have to step up and onto the carriage.
    • The carriage is secure and will not move when guests are transferring.
    • Staff are unable to provide assistance when transferring into/onto the ride/attraction but can hold the carriage to limit movement.
    • There are no restraints available for this ride/attraction.

Ride Access (Ride Access Passes via Main Exit)

  • Queuing System View
    • The approximate length of this queue is 1m.
    • Path surfaces in this queuing system are block paving.
    • The queuing area is open air.
  • Ride Transfer View
    • Access to the platform is via a closed single gate.
    • The gate(s) is/are opened manually by staff.
    • This ride/attraction platform access point is not signed.
    • The gate opening width is 110cm.
    • There are 2 steps up onto the carousel.
      The steps are not clearly marked and are more than 20cm in height.
      The horse saddle heights are approximately 102cm.
      The horses have footrests and/or pegs to help guests climb onto them.
      These are at heights of approximately 25cm and 55cm.
      Alternatively there are carriages which guests have to step into.
      The height of the step into the carriage is 33cm and the opening width is 36cm.
    • Wheelchairs are not permitted in/on the ride/attraction itself.
    • Wheelchairs can be left at the ride/attraction transfer platform/area.
    • Guests have to step up and onto the carriage.
    • The carriage is secure and will not move when guests are transferring.
    • Staff are unable to provide assistance when transferring into/onto the ride/attraction but can hold the carriage to limit movement.
    • There are no restraints available for this ride/attraction.

Ride/Attraction Experience

Ride Exit

  • Ride Transfer View
    • Guests exit using the entry transfer platform/area.
    • Staff are unable to provide assistance when transferring out of/off the ride/attraction.
    • Guests have to step down to the platform when exiting.
    • Access from the platform is via a closed single gate.
    • The gate(s) is/are opened manually by staff.
    • This ride/attraction platform exit is signed.
    • The opening width is 110cm.
  • Exit Route View
    • Access along this exit route is step free.
    • The approximate length of this exit route is 1m.
    • Path surfaces in this exit route are block paving.
    • Music/themed noise is played along the exit route.