Access Guide
Summary
- Sharkbait Reef by SEA LIFE is located in Mutiny Bay.
- For the Mutiny Bay Access Guide please click here (new tab).
- The nearest changing places is located between Gloomy Wood and Forbidden Valley.
- For more information on the changing places please click here (new tab).
- The nearest accessible toilet is located at the top of Towers Street or in the Explorer's Pizza and Pasta Buffet.
- The nearest standard toilets are located in Mutiny Bay/Welcom-Inn Courtyard.
- The nearest baby change facilities are located in Mutiny Bay/Welcom-Inn Courtyard.
- For more information on the standard toilets/baby change facilities please click here (new tab).
- The guest information point is located in No.1 Towers Street, near to the Main Resort Entrance
- For more information on the guest information point please click here (new tab).
- The medical centre is located between Towers Street and Mutiny Bay.
- For more information on the medical centre please click here (new tab)
Getting Help and Assistance
- For the theme park map please click here (new tab).
- There is a member of staff available for help and assistance.
- There is a member of staff trained in British Sign Language.
- The alternative formats documents can be provided in include: large print on request.
- There is not an assistance dog toilet or toileting area at the venue/nearby.
- Water bowls for assistance dogs are available.
- There are mobility aids available.
- The mobility aids available include wheelchairs and mobility scooters.
- To obtain mobility aids please contact a member of staff or Guest Services.
- There is a designated place of safety which can be used by people who may feel scared or at risk.
- The quiet/safe place is located in No.1 Towers Street.
- Ear defenders and RADAR keys are available from Guest Services.
- Portable hearing loops are available for use around the resort. These are available from Guest Services.
- Free WiFi is available throughout the resort.
- All staff undertake Disability Awareness and Equality Training.
Outside Access (Main Entrance)
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Entrance
View
- This information is for the entrance located at the front of the building, in Mutiny Bay.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Sharkbait Reef Aquarium by Sealife'.
- There is ramped/sloped access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There are no doors at this entrance.
- The width of the opening is 184cm.
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Ramp/Slope
View
- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is slight.
Queuing System
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Queuing System
View
- The queuing system is located ahead as you enter the main entrance.
- Path surfaces in this queueing system are concrete.
- The queuing area is sheltered.
- The majority of the queuing area is enclosed to the left and right of you.
- There are some points of the queuing area which have low lighting/darkness.
- The minimum width of the queuing area is 118cm.
- There are not any resting/seating areas within the queuing area.
- Music/themed noise is played in some parts of the queuing area.
- There is a photo touch screen along the queue between 110cm - 134cm from the floor.
Attraction / Exhibit (Shoreline)
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Entrance / Opening
View
- There are no doors, however there is an open width of 75cm+ for access to this area/attraction.
- The entrance/opening is not clearly signed.
- There is step-free access at this entrance/opening.
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Attraction / Exhibit
View
- There is step-free level access throughout this area.
- Clear directional signage is not provided in this area.
- The type of flooring in this area is concrete.
- This area does play background music/sound.
- There are not resting/seating areas within this area.
- No exhibits can be audio described.
- Visitors cannot handle/touch marine life in this area.
- The lighting levels in this area are low to moderate.
Attraction / Exhibit (Skeleton Bay)
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Entrance / Opening
View
- There are no doors, however there is an open width of 75cm+ for access to this area/attraction.
- The entrance/opening is not clearly signed.
- There is step-free access at this entrance/opening.
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Attraction / Exhibit
View
- There is step-free level access throughout this area.
- There are eight deep steps with a handrail to the right to reach the viewing area. The depth of these steps is 25cm and the handrail is over 100cm in height.
- Clear directional signage is not provided in this area.
- During busy periods this area can become congested.
- The type of flooring in this area is concrete.
- This area does play background music/sound.
- There are not resting/seating areas within this area.
- Explanations for the exhibit(s) is/are in information board and television/screen format.
- No exhibits can be audio described.
- All exhibits start from the floor level.
- Visitors cannot handle/touch marine life in this area.
- The lighting levels in this area are low to moderate.
Attraction / Exhibit (Good's Inn)
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Entrance / Opening
View
- There are no doors, however there is an open width of 75cm+ for access to this area/attraction.
- The entrance/opening is not clearly signed.
- There is step-free access at this entrance/opening.
-
Attraction / Exhibit
View
- There is step-free level access throughout this area.
- There is a raised area of the touch pool accessed by two shallow 10cm steps.
- Clear directional signage is not provided in this area.
- During busy periods this area can become congested.
- The type of flooring in this area is concrete.
- This area does play background music/sound.
- There are not resting/seating areas within this area.
- Explanations for the exhibit(s) is/are in information board and television/screen format.
- All exhibits can be audio described.
- Exhibits are audio described in person.
- The distance between the lowest exhibit and the floor is 90cm.
- Visitors can handle/touch marine life in this area.
- There is a wash basin in this area.
- The height of the wash basin is 86cm.
- The wash basin tap type is sensor.
- There is a high colour contrast between some walls and the floor in this area.
- The lighting levels in this area are low to moderate.
Attraction / Exhibit (Castle Hideout)
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Entrance / Opening
View
- There are no doors, however there is an open width of 75cm+ for access to this area/attraction.
- The entrance/opening is not clearly signed.
- There is step-free access at this entrance/opening.
-
Attraction / Exhibit
View
- There is step-free level access throughout this area.
- There are three deep steps to access a raised tank.
- Clear directional signage is not provided in this area.
- During busy periods this area can become congested.
- The type of flooring in this area is concrete.
- This area does play background music/sound.
- There are not resting/seating areas within this area.
- Explanations for the exhibit(s) is/are in information board and television/screen format.
- Some exhibits can be audio described.
- Exhibits are audio described in person.
- Visitors cannot handle/touch marine life in this area.
- There is a low colour contrast between the walls and the floor in this area.
- The lighting levels in this area are low to moderate.
Attraction / Exhibit (Castle Amphitheatre)
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Entrance / Opening
View
- There are no doors, however there is an open width of 75cm+ for access to this area/attraction.
- The entrance/opening is not clearly signed.
- There is step-free access at this entrance/opening.
-
Attraction / Exhibit
View
- There is step-free level access throughout this area.
- There is a seating area which is accessed by 2-4 deep steps.
- Clear directional signage is not provided in this area.
- During busy periods this area can become congested.
- The type of flooring in this area is concrete.
- This area does play background music/sound.
- There are resting/seating areas within this area.
- Explanations for the exhibit(s) is/are in information board and television/screen format.
- Some exhibits can be audio described.
- The distance between the lowest exhibit and the floor is 25cm.
- Visitors cannot handle/touch marine life in this area.
- There is a low colour contrast between the walls and the floor in this area.
- The lighting levels in this area are low to moderate.
Attraction / Exhibit (Raiders Retreat)
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Entrance / Opening
View
- There are no doors, however there is an open width of 75cm+ for access to this area/attraction.
- The entrance/opening is not clearly signed.
- There is step-free access at this entrance/opening.
-
Attraction / Exhibit
View
- There is step-free level access throughout this area.
- Clear directional signage is not provided in this area.
- During busy periods this area can become congested.
- The type of flooring in this area is concrete.
- This area does play background music/sound.
- There are not resting/seating areas within this area.
- Explanations for the exhibit(s) is/are in information board format.
- Some exhibits can be audio described.
- Exhibits are audio described in person.
- The distance between the lowest exhibit and the floor is 72cm.
- Visitors cannot handle/touch marine life in this area.
- There is a low colour contrast between the walls and the floor in this area.
- The lighting levels in this area are low to moderate.
Attraction / Exhibit (Colony Cove)
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Entrance / Opening
View
- There are no doors, however there is an open width of 75cm+ for access to this area/attraction.
- There are hanging drapes at the entrance/opening.
- The entrance/opening is not clearly signed.
- There is step-free access at this entrance/opening.
-
Attraction / Exhibit
View
- There is step-free level access throughout this area.
- Clear directional signage is not provided in this area.
- During busy periods this area can become congested.
- The type of flooring in this area is rubberised bark.
- This area does play background music/sound.
- There are not resting/seating areas within this area.
- Explanations for the exhibit(s) is/are in information board and television/screen format.
- Some exhibits can be audio described.
- Exhibits are audio described in person.
- There are some exhibits which start from the floor level.
- Visitors cannot handle/touch marine life in this area.
- There is a low colour contrast between the walls and the floor in this area.
- The lighting levels in this area are low to moderate.
Attraction / Exhibit (Shipwreck)
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Entrance / Opening
View
- There are no doors, however there is an open width of 75cm+ for access to this area/attraction.
- The entrance/opening is not clearly signed.
- There is step-free access at this entrance/opening.
-
Attraction / Exhibit
View
- There is step-free level access throughout this area.
- Clear directional signage is not provided in this area.
- During busy periods this area can become congested.
- The type of flooring in this area is concrete.
- This area does play background music/sound.
- There are not resting/seating areas within this area.
- Explanations for the exhibit(s) is/are in information board and television/screen format.
- Some exhibits can be audio described.
- Exhibits are audio described in person.
- The distance between the lowest exhibit and the floor is 60cm.
- Visitors cannot handle/touch marine life in this area.
- There is a high colour contrast between some walls and the floor in this area.
- The lighting levels in this area are low to moderate.
Attraction / Exhibit (Tunnel)
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Entrance / Opening
View
- There are no doors, however there is an open width of 75cm+ for access to this area/attraction.
- The entrance/opening is not clearly signed.
- There is step-free access at this entrance/opening.
-
Attraction / Exhibit
View
- There is step-free level access throughout this area.
- Clear directional signage is not provided in this area.
- During busy periods this area can become congested.
- The type of flooring in this area is concrete.
- This area does not play background music/sound.
- There are not resting/seating areas within this area.
- Explanations for the exhibit(s) is/are in no format.
- All exhibits start from the floor level.
- Visitors cannot handle/touch marine life in this area.
- The lighting levels in this area are low to moderate.
Attraction / Exhibit (S.O.S Conservation and Rescue)
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Entrance / Opening
View
- There are no doors, however there is an open width of 75cm+ for access to this area/attraction.
- The entrance/opening is not clearly signed.
- There is step-free access at this entrance/opening.
-
Attraction / Exhibit
View
- There is step-free level access throughout this area.
- Clear directional signage is not provided in this area.
- During busy periods this area can become congested.
- The type of flooring in this area is concrete.
- This area does not play background music/sound.
- There are not resting/seating areas within this area.
- Explanations for the exhibit(s) is/are in information board and television/screen format.
- Some exhibits can be audio described.
- Exhibits are audio described in person.
- The distance between the lowest exhibit and the floor is 46cm.
- Visitors cannot handle/touch marine life in this area.
- There is a low colour contrast between the walls and the floor in this area.
- The lighting levels in this area are low to moderate.
Exit (Sea Life to Shop)
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Exit
View
- This information is for the exit located at the end of the Sea Life route.
- The exit area/door is clearly signed internally.
- This exit is signed with 'Thank you for visiting'.
- The exit is step-free.
- The exit door(s) does not/do not contrast visually with its immediate surroundings.
- The door(s) open(s) away from you (push).
- The door(s) is/are double width.
- The door(s) is/are permanently held open.
- The width of the opening is 158cm.