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Sharkbait Reef by SEA LIFE

Mutiny Bay, Alton Towers Resort, Alton, Staffordshire, ST10 4DB

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Access Guide

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Summary

COVID-19 Information (Alton Towers Resort)

  • The information in this section was taken in March 2021.
  • There have been no changes to the Blue Badge parking.
  • There are external queuing systems at the main resort entrance and for the rides/attractions and buildings within the resort.
    The external queuing systems for the main resort entrance have been designated into numbered lanes which ensures social distancing.
  • Guest temperatures are checked before entering the resort. Any person who is displaying a high temperature associated with fever will not be permitted to enter. Please contact Guest Services should you have any concerns.
  • Members of staff are available for assistance at the main resort entrance and within the resort.
  • There are entrance and exit doors at the majority of shops/restaurants around the resort.
  • Hand sanitisers are available throughout the resort and inside buildings/toilets.
  • There is a limited capacity within the resort and all tickets must be pre-booked in advance.
  • Face masks are required on selected rides, indoor attractions and queue lines, shops and toilets, public areas in hotels and when queuing inside for food and drinks.
  • Guests are advised to keep left when using walkways and roaming the resort.
  • Floor markings are in place at the majority of ride/attraction queuing systems and throughout walkways, to allow for social distancing.
  • Signage has been installed throughout the resort informing guests of the safety measures and instructions to follow.
  • Clear screens have been installed at all guest facing counters/desks.
  • Toilets remain open as usual, however some cubicles/urinals will be closed off to allow for social distancing.
  • Additional hygiene and cleaning programmes have been introduced around the resort with all front facing staff wearing PPE.
  • The venue is certified with the 'We’re Good To Go’ COVID-19 industry standard.
  • For more information on the 'We're Good to Go' Industry Standard please click here.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Getting Help and Assistance

  • For the theme park map please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is a member of staff trained in British Sign Language.
  • The alternative formats documents can be provided in include; large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact a member of staff or Guest Services.
  • There is a designated place of safety which can be used by people who may feel scared or at risk.
  • The quiet/safe place is located in No.1 Towers Street.
  • Ear defenders and RADAR keys are available from Guest Services.
  • Portable hearing loops are available for use around the resort. These are available from Guest Services.
  • Free WiFi is available throughout the resort.
  • All staff undertake Disability Awareness and Equality Training.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building, in Mutiny Bay.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Sharkbait Reef Aquarium by Sealife'.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There are no doors at this entrance.
    • The width of the opening is 184cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.

Queuing System

  • Queuing System View
    • The queuing system is located ahead as you enter the main entrance.
    • Path surfaces in this queueing system are concrete.
    • The queuing area is sheltered.
    • The majority of the queuing area is enclosed to the left and right of you.
    • There are some points of the queuing area which have low lighting/darkness.
    • The minimum width of the queuing area is 118cm.
    • There are not any resting/seating areas within the queuing area.
    • Music/themed noise is played in some parts of the queuing area.
    • There is a photo touch screen along the queue between 110cm - 134cm from the floor.

Attraction / Exhibit (Shoreline)

  • Entrance / Opening View
    • There are no doors, however there is an open width of 75cm+ for access to this area/attraction.
    • The entrance/opening is not clearly signed.
    • There is step-free access at this entrance/opening.
  • Attraction / Exhibit View
    • There is level access throughout this area.
    • Clear directional signage is not provided in this area.
    • The type of flooring in this area is concrete.
    • This area does play background music/sound.
    • There are not resting/seating areas within this area.
    • No exhibits can be audio described.
    • Visitors cannot handle/touch marine life in this area.
    • The lighting levels in this area are low to moderate.

Attraction / Exhibit (Skeleton Bay)

  • Entrance / Opening View
    • There are no doors, however there is an open width of 75cm+ for access to this area/attraction.
    • The entrance/opening is not clearly signed.
    • There is step-free access at this entrance/opening.
  • Attraction / Exhibit View
    • There is level access throughout this area.
    • There are eight deep steps with a handrail to the right to reach the viewing area. The depth of these steps is 25cm and the handrail is over 100cm in height.
    • Clear directional signage is not provided in this area.
    • During busy periods this area can become congested.
    • The type of flooring in this area is concrete.
    • This area does play background music/sound.
    • There are not resting/seating areas within this area.
    • Explanations for the exhibit(s) is/are in information board and television/screen format.
    • No exhibits can be audio described.
    • All exhibits start from the floor level.
    • Visitors cannot handle/touch marine life in this area.
    • The lighting levels in this area are low to moderate.

Attraction / Exhibit (Good's Inn)

  • Entrance / Opening View
    • There are no doors, however there is an open width of 75cm+ for access to this area/attraction.
    • The entrance/opening is not clearly signed.
    • There is step-free access at this entrance/opening.
  • Attraction / Exhibit View
    • There is level access throughout this area.
    • There is a raised area of the touch pool accessed by two shallow 10cm steps.
    • Clear directional signage is not provided in this area.
    • During busy periods this area can become congested.
    • The type of flooring in this area is concrete.
    • This area does play background music/sound.
    • There are not resting/seating areas within this area.
    • Explanations for the exhibit(s) is/are in information board and television/screen format.
    • All exhibits can be audio described.
    • Exhibits are audio described in person.
    • The distance between the lowest exhibit and the floor is 90cm.
    • Visitors can handle/touch marine life in this area.
    • There is a wash basin in this area.
    • The height of the wash basin is 86cm.
    • The wash basin tap type is sensor.
    • There is a good colour contrast between some walls and the floor in this area.
    • The lighting levels in this area are low to moderate.

Attraction / Exhibit (Castle Hideout)

  • Entrance / Opening View
    • There are no doors, however there is an open width of 75cm+ for access to this area/attraction.
    • The entrance/opening is not clearly signed.
    • There is step-free access at this entrance/opening.
  • Attraction / Exhibit View
    • There is level access throughout this area.
    • There are three deep steps to access a raised tank.
    • Clear directional signage is not provided in this area.
    • During busy periods this area can become congested.
    • The type of flooring in this area is concrete.
    • This area does play background music/sound.
    • There are not resting/seating areas within this area.
    • Explanations for the exhibit(s) is/are in information board and television/screen format.
    • Some exhibits can be audio described.
    • Exhibits are audio described in person.
    • Visitors cannot handle/touch marine life in this area.
    • There is a poor colour contrast between the walls and the floor in this area.
    • The lighting levels in this area are low to moderate.

Attraction / Exhibit (Castle Amphitheatre)

  • Entrance / Opening View
    • There are no doors, however there is an open width of 75cm+ for access to this area/attraction.
    • The entrance/opening is not clearly signed.
    • There is step-free access at this entrance/opening.
  • Attraction / Exhibit View
    • There is level access throughout this area.
    • There is a seating area which is accessed by 2-4 deep steps.
    • Clear directional signage is not provided in this area.
    • During busy periods this area can become congested.
    • The type of flooring in this area is concrete.
    • This area does play background music/sound.
    • There are resting/seating areas within this area.
    • Explanations for the exhibit(s) is/are in information board and television/screen format.
    • Some exhibits can be audio described.
    • The distance between the lowest exhibit and the floor is 25cm.
    • Visitors cannot handle/touch marine life in this area.
    • There is a poor colour contrast between the walls and the floor in this area.
    • The lighting levels in this area are low to moderate.

Attraction / Exhibit (Raiders Retreat)

  • Entrance / Opening View
    • There are no doors, however there is an open width of 75cm+ for access to this area/attraction.
    • The entrance/opening is not clearly signed.
    • There is step-free access at this entrance/opening.
  • Attraction / Exhibit View
    • There is level access throughout this area.
    • Clear directional signage is not provided in this area.
    • During busy periods this area can become congested.
    • The type of flooring in this area is concrete.
    • This area does play background music/sound.
    • There are not resting/seating areas within this area.
    • Explanations for the exhibit(s) is/are in information board format.
    • Some exhibits can be audio described.
    • Exhibits are audio described in person.
    • The distance between the lowest exhibit and the floor is 72cm.
    • Visitors cannot handle/touch marine life in this area.
    • There is a poor colour contrast between the walls and the floor in this area.
    • The lighting levels in this area are low to moderate.

Attraction / Exhibit (Colony Cove)

  • Entrance / Opening View
    • There are no doors, however there is an open width of 75cm+ for access to this area/attraction.
    • There are hanging drapes at the entrance/opening.
    • The entrance/opening is not clearly signed.
    • There is step-free access at this entrance/opening.
  • Attraction / Exhibit View
    • There is level access throughout this area.
    • Clear directional signage is not provided in this area.
    • During busy periods this area can become congested.
    • The type of flooring in this area is rubberised bark.
    • This area does play background music/sound.
    • There are not resting/seating areas within this area.
    • Explanations for the exhibit(s) is/are in information board and television/screen format.
    • Some exhibits can be audio described.
    • Exhibits are audio described in person.
    • There are some exhibits which start from the floor level.
    • Visitors cannot handle/touch marine life in this area.
    • There is a poor colour contrast between the walls and the floor in this area.
    • The lighting levels in this area are low to moderate.

Attraction / Exhibit (Shipwreck)

  • Entrance / Opening View
    • There are no doors, however there is an open width of 75cm+ for access to this area/attraction.
    • The entrance/opening is not clearly signed.
    • There is step-free access at this entrance/opening.
  • Attraction / Exhibit View
    • There is level access throughout this area.
    • Clear directional signage is not provided in this area.
    • During busy periods this area can become congested.
    • The type of flooring in this area is concrete.
    • This area does play background music/sound.
    • There are not resting/seating areas within this area.
    • Explanations for the exhibit(s) is/are in information board and television/screen format.
    • Some exhibits can be audio described.
    • Exhibits are audio described in person.
    • The distance between the lowest exhibit and the floor is 60cm.
    • Visitors cannot handle/touch marine life in this area.
    • There is a good colour contrast between some walls and the floor in this area.
    • The lighting levels in this area are low to moderate.

Attraction / Exhibit (Tunnel)

  • Entrance / Opening View
    • There are no doors, however there is an open width of 75cm+ for access to this area/attraction.
    • The entrance/opening is not clearly signed.
    • There is step-free access at this entrance/opening.
  • Attraction / Exhibit View
    • There is level access throughout this area.
    • Clear directional signage is not provided in this area.
    • During busy periods this area can become congested.
    • The type of flooring in this area is concrete.
    • This area does not play background music/sound.
    • There are not resting/seating areas within this area.
    • Explanations for the exhibit(s) is/are in no format.
    • All exhibits start from the floor level.
    • Visitors cannot handle/touch marine life in this area.
    • The lighting levels in this area are low to moderate.

Attraction / Exhibit (S.O.S Conservation and Rescue)

  • Entrance / Opening View
    • There are no doors, however there is an open width of 75cm+ for access to this area/attraction.
    • The entrance/opening is not clearly signed.
    • There is step-free access at this entrance/opening.
  • Attraction / Exhibit View
    • There is level access throughout this area.
    • Clear directional signage is not provided in this area.
    • During busy periods this area can become congested.
    • The type of flooring in this area is concrete.
    • This area does not play background music/sound.
    • There are not resting/seating areas within this area.
    • Explanations for the exhibit(s) is/are in information board and television/screen format.
    • Some exhibits can be audio described.
    • Exhibits are audio described in person.
    • The distance between the lowest exhibit and the floor is 46cm.
    • Visitors cannot handle/touch marine life in this area.
    • There is a poor colour contrast between the walls and the floor in this area.
    • The lighting levels in this area are low to moderate.

Exit (Sea Life to Shop)

  • Exit View
    • This information is for the exit located at the end of the Sea Life route.
    • The exit area/door is clearly signed internally.
    • This exit is signed with 'Thank you for visiting'.
    • The exit is step-free.
    • The exit door(s) does not/do not contrast visually with its immediate surroundings.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the opening is 158cm.