Access Guide
Summary
- Sharkbait Reef Shoppe is located in Mutiny Bay.
- For the Mutiny Bay Access Guide please click here (new tab).
- Sharkbait Reef Shoppe is used as the exit for the Sea Life Aquarium.
- The nearest changing places is located between Gloomy Wood and Forbidden Valley.
- For more information on the changing places please click here (new tab).
- The nearest accessible toilet is located at the top of Towers Street or in the Explorer's Pizza and Pasta Buffet.
- The nearest standard toilets are located in Mutiny Bay/Welcom-Inn Courtyard.
- The nearest baby change facilities are located in Mutiny Bay/Welcom-Inn Courtyard.
- For more information on the standard toilets/baby change facilities please click here (new tab).
- The guest information point is located in No.1 Towers Street, near to the Main Resort Entrance
- For more information on the guest information point please click here (new tab).
- The medical centre is located between Towers Street and Mutiny Bay.
- For more information on the medical centre please click here (new tab)
Getting Help and Assistance
- For the theme park map please click here (new tab).
- There is a member of staff available for help and assistance.
- There is a member of staff trained in British Sign Language.
- The alternative formats documents can be provided in include: large print on request.
- There is not an assistance dog toilet or toileting area at the venue/nearby.
- Water bowls for assistance dogs are available.
- There are mobility aids available.
- The mobility aids available include wheelchairs and mobility scooters.
- To obtain mobility aids please contact a member of staff or Guest Services.
- There is a designated place of safety which can be used by people who may feel scared or at risk.
- The quiet/safe place is located in No.1 Towers Street.
- Ear defenders and RADAR keys are available from Guest Services.
- Portable hearing loops are available for use around the resort. These are available from Guest Services.
- Free WiFi is available throughout the resort.
- All staff undertake Disability Awareness and Equality Training.
Exit (Sea Life to Shop)
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Exit
View
- This information is for the exit located at the end of the Sea Life route.
- The exit area/door is clearly signed internally.
- This exit is signed with 'Thank you for visiting'.
- The exit is step-free.
- The exit door(s) does not/do not contrast visually with its immediate surroundings.
- The door(s) open(s) away from you (push).
- The door(s) is/are double width.
- The door(s) is/are permanently held open.
- The width of the opening is 158cm.
Outside Access (Main Entrance)
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Entrance
View
- This information is for the entrance located at the side of the venue.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Mutiny Bay Shoppe'.
- There is step-free access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- There are no doors at this entrance.
Shop
- The majority of aisle widths are 150cm+.
- The type of flooring is laminate.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is good colour contrast between the walls and floor in all areas.
- The lighting levels are good.
- Music is played everywhere.
- The till(s) is/are located at the rear of the shop, near the exit.
- There is step-free access to the till(s).
- There is a clear unobstructed route to the till(s).
- The till(s) is/are not clearly signed.
- There are no windows, TVs, glazed screens or mirrors at/behind the till(s).
- The till(s) is not/are not placed in front of a plain background.
- The lighting levels at the till(s) are low to moderate.
- The chip & pin card machines are accessible from the till(s).
- There is not a lowered section at the till(s).
- There is not a hearing assistance system at the till(s).
- There is a touchscreen for personalised souvenirs.
The touchscreen controls are between the heights of 85cm and 180cm.
Exit
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Exit
View
- This information is for the exit located to the left as you face the till.
- The exit area/door is not clearly signed internally.
- The exit is step-free.
- There is a dark mat or floor marking at this exit area which may look like a hole to some people.
- There are no doors at this exit.