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Skyride - Main Drive

Forbidden Valley, Alton Towers Resort, Alton, Staffordshire, ST10 4DB

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Access Guide

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Ride/Attraction Summary

COVID-19 Information (Alton Towers Resort)

  • The information in this section was taken in March 2021.
  • There have been no changes to the Blue Badge parking.
  • There are external queuing systems at the main resort entrance and for the rides/attractions and buildings within the resort.
    The external queuing systems for the main resort entrance have been designated into numbered lanes which ensures social distancing.
  • Guest temperatures are checked before entering the resort. Any person who is displaying a high temperature associated with fever will not be permitted to enter. Please contact Guest Services should you have any concerns.
  • Members of staff are available for assistance at the main resort entrance and within the resort.
  • There are entrance and exit doors at the majority of shops/restaurants around the resort.
  • Hand sanitisers are available throughout the resort and inside buildings/toilets.
  • There is a limited capacity within the resort and all tickets must be pre-booked in advance.
  • Face masks are required on selected rides, indoor attractions and queue lines, shops and toilets, public areas in hotels and when queuing inside for food and drinks.
  • Guests are advised to keep left when using walkways and roaming the resort.
  • Floor markings are in place at the majority of ride/attraction queuing systems and throughout walkways, to allow for social distancing.
  • Signage has been installed throughout the resort informing guests of the safety measures and instructions to follow.
  • Clear screens have been installed at all guest facing counters/desks.
  • Toilets remain open as usual, however some cubicles/urinals will be closed off to allow for social distancing.
  • Additional hygiene and cleaning programmes have been introduced around the resort with all front facing staff wearing PPE.
  • The venue is certified with the 'We’re Good To Go’ COVID-19 industry standard.
  • For more information on the 'We're Good to Go' Industry Standard please click here.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Getting Help and Assistance

  • For the theme park map please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is a member of staff trained in British Sign Language.
  • The alternative formats documents can be provided in include; large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact a member of staff or Guest Services.
  • There is a designated place of safety which can be used by people who may feel scared or at risk.
  • The quiet/safe place is located in No.1 Towers Street.
  • Ear defenders and RADAR keys are available from Guest Services.
  • Portable hearing loops are available for use around the resort. These are available from Guest Services.
  • Free WiFi is available throughout the resort.
  • All staff undertake Disability Awareness and Equality Training.

Ride Access (Standard and Ride Access Passes - To Tower Street)

  • Access Point View
    • This ride/attraction access point is not signed.
    • There is step-free access at this access point.
    • This access point is an open gateway.
    • The width of the access point opening is 88cm.
    • A temporary partition has been installed along the access/exit ramp to allow for adequate social distancing during COVID restrictions.
  • Queuing System View
    • Access along this queue consists of; steep ramps going up.
    • The approximate length of this queue is 26m.
    • Path surfaces in this queuing system are tarmac.
    • The queuing area is open air.
    • The minimum width of the queuing area is 88cm.
    • Handrails along the ramped/sloped section(s) are on the right hand side.
    • There are not any resting/seating areas along the queue.
  • Ride Transfer View
    • Access to the platform is via an open doorway.
    • The gate opening width is 106cm.
    • Wheelchairs are permitted in/on the ride/attraction itself.
    • Guests have to step across and into the carriage.
    • The carriage may be moving when guests are transferring.
    • Staff are unable to provide assistance when transferring into/onto the ride/attraction.
    • There are no restraints available for this ride/attraction.
    • There is an additional opening beyond the initial doorway that is also 106cm wide.
      There is a short steep downward slope between the doorway and the opening.
      The gondolas can be stopped to allow stationary boarding.

Ride Access (Standard Passes - To Fountain Square)

  • Access Point View
    • This ride/attraction access point is signed.
    • There is ramped/sloped access at this access point.
    • This access point is an open doorway.
    • The width of the access point opening is 124cm.
  • Queuing System View
    • Access along this queue consists of; steep slopes going up and steep ramps going up.
    • The approximate length of this queue is 17m.
    • This queue can be extended during busy periods.
    • There are additional ramps/slopes along the extension(s).
    • Path surfaces in this queuing system are block paving.
    • The queuing area is open air.
    • The minimum width of the queuing area is 150cm.
    • Handrails along the ramped/sloped section(s) are on both sides for some sections but not provided for others.
    • There are not any resting/seating areas along the queue.
  • Ride Transfer View
    • Access to the platform is via an open doorway.
    • The gate opening width is 145cm.
    • Guests have to step across and into the carriage.
    • The carriage may be moving when guests are transferring.
    • Staff are unable to provide assistance when transferring into/onto the ride/attraction.
    • There are no restraints available for this ride/attraction.
    • The gondolas can be stopped to allow for stationary boarding.

Ride Access (Ride Access Passes - To Fountain Square)

  • Access Point View
    • This ride/attraction access point is signed.
    • There is ramped/sloped access at this access point.
    • This access point is an open gateway.
    • The width of the access point opening is 121cm.
    • This access point is also the exit from the ride.
  • Queuing System View
    • Access along this queue consists of; steep slopes going up.
    • The approximate length of this queue is 15m.
    • Path surfaces in this queuing system are concrete and block paving.
    • The queuing area is open air.
    • The minimum width of the queuing area is 150cm.
    • Handrails along the ramped/sloped section(s) are not provided.
    • There are not any resting/seating areas along the queue.
  • Ride Transfer View
    • Access to the platform is via an open doorway.
    • The gate opening width is 145cm.
    • Wheelchairs are permitted in/on the ride/attraction itself.
    • Guests have to step across and into the carriage.
    • The carriage may be moving when guests are transferring.
    • Staff are unable to provide assistance when transferring into/onto the ride/attraction.
    • There are no restraints available for this ride/attraction.
    • The gondolas can be stopped to allow stationary boarding.

Ride/Attraction Experience

Ride Exit (From Fountain Square)

  • Ride Transfer View
    • The carriage may be moving when guests are transferring.
    • Staff are unable to provide assistance when transferring out of/off the ride/attraction.
    • Guests have to step across to the platform when exiting.
    • Access from the platform is via an opening with no gate(s) or door(s).
    • The opening width is 106cm.
    • There is a doorway beyond the initial opening that is also 106cm wide.
      There is a short steep upward slope between the opening and the doorway.
      The gondolas can be stopped to allow stationary boarding.
  • Exit Route View
    • Access along this exit route consists of; steep ramps going down.
    • The approximate length of this exit route is 26m.
    • Path surfaces in this exit route are tarmac.
    • The minimum width of the exit route is 88cm.
    • Handrails along the ramped/sloped section(s) are on the right hand side.
    • There are not any resting/seating areas along the exit route.
    • A temporary partition has been installed along the exit ramp to allow for adequate social distancing during COVID restrictions.
  • Exit Point View
    • This ride/attraction exit point is not signed.
    • There is step-free access at this exit point.
    • This exit point is an open gateway.
    • The exit point opening width is 88cm.

Ride Exit (From Tower Street)

  • Ride Transfer View
    • The carriage may be moving when guests are transferring.
    • Staff are unable to provide assistance when transferring out of/off the ride/attraction.
    • Guests have to step across to the platform when exiting.
    • Access from the platform is via an open doorway.
    • The opening width is 145cm.
  • Exit Route View
    • Access along this exit route consists of; steep slopes going down.
    • The approximate length of this exit route is 15m.
    • Path surfaces in this exit route are concrete and block paving.
    • The minimum width of the exit route is 150cm.
    • Handrails along the ramped/sloped section(s) are not provided.
    • There are not any resting/seating areas along the exit route.
  • Exit Point View
    • This ride/attraction exit point is not signed.
    • There is ramped/sloped access at this exit point.
    • This exit point is an open gateway.
    • The exit point opening width is 121cm.