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Skyride - Main Drive

Forbidden Valley, Alton Towers Resort, Alton, Staffordshire, ST10 4DB

Access Guide

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Ride/Attraction Summary

Getting Help and Assistance

  • For the theme park map please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is a member of staff trained in British Sign Language.
  • The alternative formats documents can be provided in include: large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact a member of staff or Guest Services.
  • There is a designated place of safety which can be used by people who may feel scared or at risk.
  • The quiet/safe place is located in No.1 Towers Street.
  • Ear defenders and RADAR keys are available from Guest Services.
  • Portable hearing loops are available for use around the resort. These are available from Guest Services.
  • Free WiFi is available throughout the resort.
  • All staff undertake Disability Awareness and Equality Training.

Ride Access (Standard and Ride Access Passes - To Tower Street)

  • Access Point View
    • This ride/attraction access point is not signed.
    • There is step-free access at this access point.
    • This access point is an open gateway.
    • The width of the access point opening is 88cm.
  • Queuing System View
    • Access along this queue consists of; steep ramps going up.
    • The approximate length of this queue is 26m.
    • Path surfaces in this queuing system are tarmac.
    • The queuing area is open air.
    • The minimum width of the queuing area is 88cm.
    • Handrails along the ramped/sloped section(s) are on the right hand side.
    • There are not any resting/seating areas along the queue.
  • Ride Transfer View
    • Access to the platform is via an open doorway.
    • The gate opening width is 106cm.
    • Wheelchairs are permitted in/on the ride/attraction itself.
    • Guests have to step across and into the carriage.
    • The carriage may be moving when guests are transferring.
    • Staff are unable to provide assistance when transferring into/onto the ride/attraction.
    • There are no restraints available for this ride/attraction.
    • There is an additional opening beyond the initial doorway that is also 106cm wide.
      There is a short steep downward slope between the doorway and the opening.
      The gondolas can be stopped to allow stationary boarding. The door opening widths of the gondolas range from 83cm to 110cm.

Ride Access (Standard Passes - To Fountain Square)

  • Access Point View
    • This ride/attraction access point is signed.
    • There is ramped/sloped access at this access point.
    • This access point is an open doorway.
    • The width of the access point opening is 124cm.
  • Queuing System View
    • Access along this queue consists of; steep slopes going up and steep ramps going up.
    • The approximate length of this queue is 17m.
    • This queue can be extended during busy periods.
    • There are additional ramps/slopes along the extension(s).
    • Path surfaces in this queuing system are block paving.
    • The queuing area is open air.
    • The minimum width of the queuing area is 150cm.
    • Handrails along the ramped/sloped section(s) are on both sides for some sections but not provided for others.
    • There are not any resting/seating areas along the queue.
  • Ride Transfer View
    • Access to the platform is via an open doorway.
    • The gate opening width is 145cm.
    • Guests have to step across and into the carriage.
    • The carriage may be moving when guests are transferring.
    • Staff are unable to provide assistance when transferring into/onto the ride/attraction.
    • There are no restraints available for this ride/attraction.
    • The gondolas can be stopped to allow for stationary boarding. The door opening widths of the gondolas range from 83cm to 110cm.

Ride Access (Ride Access Passes - To Fountain Square)

  • Access Point View
    • This ride/attraction access point is signed.
    • There is ramped/sloped access at this access point.
    • This access point is an open gateway.
    • The width of the access point opening is 121cm.
    • This access point is also the exit from the ride.
  • Queuing System View
    • Access along this queue consists of; steep slopes going up.
    • The approximate length of this queue is 15m.
    • Path surfaces in this queuing system are concrete and block paving.
    • The queuing area is open air.
    • The minimum width of the queuing area is 150cm.
    • Handrails along the ramped/sloped section(s) are not provided.
    • There are not any resting/seating areas along the queue.
  • Ride Transfer View
    • Access to the platform is via an open doorway.
    • The gate opening width is 145cm.
    • Wheelchairs are permitted in/on the ride/attraction itself.
    • Guests have to step across and into the carriage.
    • The carriage may be moving when guests are transferring.
    • Staff are unable to provide assistance when transferring into/onto the ride/attraction.
    • There are no restraints available for this ride/attraction.
    • The gondolas can be stopped to allow stationary boarding. The door opening widths of the gondolas range from 83cm to 110cm.

Gondolas

  • The gondolas can be stopped if required for boarding and exiting.
  • The gondolas are flush with the platform.
  • There is a small gap between the gondolas and the platform.
  • The door opening widths of the gondolas range from 83cm to 110cm.
  • There is bench seating available within the gondolas.
  • There is space for a wheelchair user at the centre of the gondolas.

Ride Exit (From Fountain Square)

  • Ride Transfer View
    • The carriage may be moving when guests are transferring.
    • Staff are unable to provide assistance when transferring out of/off the ride/attraction.
    • Guests have to step across to the platform when exiting.
    • Access from the platform is via an opening with no gate(s) or door(s).
    • The opening width is 106cm.
    • There is a doorway beyond the initial opening that is also 106cm wide.
      There is a short steep upward slope between the opening and the doorway.
      The gondolas can be stopped to allow stationary boarding.
  • Exit Route View
    • Access along this exit route consists of; steep ramps going down.
    • The approximate length of this exit route is 26m.
    • Path surfaces in this exit route are tarmac.
    • The minimum width of the exit route is 88cm.
    • Handrails along the ramped/sloped section(s) are on the right hand side.
    • There are not any resting/seating areas along the exit route.
    • A temporary partition has been installed along the exit ramp to allow for adequate social distancing during COVID restrictions.
  • Exit Point View
    • This ride/attraction exit point is not signed.
    • There is step-free access at this exit point.
    • This exit point is an open gateway.
    • The exit point opening width is 88cm.

Ride Exit (From Tower Street)

  • Ride Transfer View
    • The carriage may be moving when guests are transferring.
    • Staff are unable to provide assistance when transferring out of/off the ride/attraction.
    • Guests have to step across to the platform when exiting.
    • Access from the platform is via an open doorway.
    • The opening width is 145cm.
  • Exit Route View
    • Access along this exit route consists of; steep slopes going down.
    • The approximate length of this exit route is 15m.
    • Path surfaces in this exit route are concrete and block paving.
    • The minimum width of the exit route is 150cm.
    • Handrails along the ramped/sloped section(s) are not provided.
    • There are not any resting/seating areas along the exit route.
  • Exit Point View
    • This ride/attraction exit point is not signed.
    • There is ramped/sloped access at this exit point.
    • This exit point is an open gateway.
    • The exit point opening width is 121cm.