Skip to main content

The Crooked Spoon

Enchanted Village, Alton Towers Resort, Alton, Staffordshire, ST10 4DB

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Summary

Getting Help and Assistance

  • Accessibility Guide please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • There is an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • Assistance/guide dogs are welcome in the accommodation but the hotel should be notified in advance so they can allocate the most appropriate room for customers.
  • A limited number of wheelchairs are available for hire and must be pre-booked from reception.
    A £20 refundable deposit is required and a rental charge of £10 applies to guests who cannot show documentation confirming their eligibility to guests who are not disabled or who cannot show proof of their disability.
    The hotel suggests that guests who need a wheelchair to travel around the accommodation bring their own for ease and certainty.
    The hotel is able to charge mobility scooters.
  • Portable induction loops which can be used around the accommodation to assist guests are available reception.
    Vibrating pagers are available from reception to guests who are deaf or hard of hearing.
    These will be activated in the event of fire alarm activation or other emergencies requiring guest evacuation of the hotel.
  • Upon arrival at the accommodation, please make reception aware of any additional assistance that you may require in the rare event of an emergency at any time throughout your stay.
    They will ensure that these needs are met in the event of an emergency.

COVID-19 Information

Approach

  • Approach View
    • The surface of the approach is compacted gravel.
  • Ramp/Slope View
    • There is a ramp/slope on the approach.
    • The ramp/slope is permanent, has a steep gradient and has no handrails.
    • The ramp does not have resting areas.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Crooked Spoon'.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The width of the opening is 170cm.

Eating and Drinking

  • Location and Access View
    • The following information is for the bar.
  • Service and Menus View
    • Tables cannot be booked in advance.
    • There is a bar where drinks can be ordered.
    • Staff can bring food and/or drinks to tables.
    • Large print menus can be printed on request, please speak to a member of staff for more information.
    • The type of food served here is hot and cold meals and snacks.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • There is a hearing assistance system.
    • The system is a portable loop.
    • The hearing assistance system is available only on request.
    • The hearing assistance system is not signed.
  • Service Counter(s) View
    • The height of the counter is 113cm.
    • The type of flooring in this area is wood.
  • Self-Service Counter(s) View
    • The height of the counter is 85cm.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • The majority of tables are accessible to wheelchair users.
    • The standard height for the underside of dining tables is 71cm.
    • No tables are permanently fixed.
    • No chairs are permanently fixed.
    • No chairs have armrests on both sides.
    • The type of flooring in this area is wood.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are moderate to good.

Accessible Toilet(s)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located to the left of the bar.
    • This accessible toilet is approximately 10m (10yd 2ft) from the entrance.
    • There is step-free access to the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial and written text signage on or near the toilet door.
    • The contrast between the external door and wall is poor.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet opening is 85cm (2ft 9in).
    • The contrast between the internal door and wall is good.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is fair.
  • Toilet Features View
    • The dimensions of the accessible toilet are 150cm x 210cm (4ft 11in x 6ft 11in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 80cm (2ft 7in).
    • The transfer space is obstructed by a waste disposal bin.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is poor.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is good.
    • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is poor.
    • The contrast between the walls and floor is fair.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are nappy/incontinence items bin, sanitary and general waste (with no lid) disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is good.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The contrast between the toilet roll holder and the wall is poor.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 90cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The contrast between the hand dryer and the wall is good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby change table available.
    • The height of the baby change table is 90cm.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located either side of the bar.
    • There is step-free access to the toilet(s).
    • The colour contrast between the external toilet door(s) and wall(s) is poor.
    • There is pictorial and written text signage on or near the toilet door.
    • An ambulant toilet cubicle is available.
    • There are horizontal wall mounted rails available on both sides of the toilet.
    • There is a/are vertical wall mounted rail(s) on the left as you face the toilet.
    • The information above relates to the male toilet. There is a different configuration of rails in the female toilet.
    • The height of the wash basin(s) is 89cm.
    • The height of the lowered wash basin is 72cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are moderate to good.
  • Baby Changing Facilities View
    • Baby change facilities are available in the female toilets.
    • There is a flip down baby change table available.
    • The height of the baby change table is 91cm.