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Welcom-Inn

Mutiny Bay, Alton Towers Resort, Alton, Staffordshire, ST10 4DB

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Access Guide

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Summary

COVID-19 Information (Alton Towers Resort)

  • The information in this section was taken in March 2021.
  • There have been no changes to the Blue Badge parking.
  • There are external queuing systems at the main resort entrance and for the rides/attractions and buildings within the resort.
    The external queuing systems for the main resort entrance have been designated into numbered lanes which ensures social distancing.
  • Guest temperatures are checked before entering the resort. Any person who is displaying a high temperature associated with fever will not be permitted to enter. Please contact Guest Services should you have any concerns.
  • Members of staff are available for assistance at the main resort entrance and within the resort.
  • There are entrance and exit doors at the majority of shops/restaurants around the resort.
  • Hand sanitisers are available throughout the resort and inside buildings/toilets.
  • There is a limited capacity within the resort and all tickets must be pre-booked in advance.
  • Face masks are required on selected rides, indoor attractions and queue lines, shops and toilets, public areas in hotels and when queuing inside for food and drinks.
  • Guests are advised to keep left when using walkways and roaming the resort.
  • Floor markings are in place at the majority of ride/attraction queuing systems and throughout walkways, to allow for social distancing.
  • Signage has been installed throughout the resort informing guests of the safety measures and instructions to follow.
  • Clear screens have been installed at all guest facing counters/desks.
  • Toilets remain open as usual, however some cubicles/urinals will be closed off to allow for social distancing.
  • Additional hygiene and cleaning programmes have been introduced around the resort with all front facing staff wearing PPE.
  • The venue is certified with the 'We’re Good To Go’ COVID-19 industry standard.
  • For more information on the 'We're Good to Go' Industry Standard please click here.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Getting Help and Assistance

  • For the theme park map please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is a member of staff trained in British Sign Language.
  • The alternative formats documents can be provided in include; large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact a member of staff or Guest Services.
  • There is a designated place of safety which can be used by people who may feel scared or at risk.
  • The quiet/safe place is located in No.1 Towers Street.
  • Ear defenders and RADAR keys are available from Guest Services.
  • Portable hearing loops are available for use around the resort. These are available from Guest Services.
  • Free WiFi is available throughout the resort.
  • All staff undertake Disability Awareness and Equality Training.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the venue.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'The Welcom-Inn'.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the opening is 115cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located leading to and in front of the entrance.
    • The gradient of the ramp/slope is slight.
  • Comments View
    • There is an open gate leading to the main entrance doors with an opening width of 118cm.

Outside Access (Rear Courtyard Entrance)

  • Entrance View
    • This information is for the entrance located at the rear of the venue, in the courtyard area.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'The Welcom-Inn'.
    • There is stepped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the opening is 148cm.
  • Step(s) View
    • The step(s) is/are located in the doorway.
    • There is/are 1 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 12cm.
    • There is not a/are not handrail(s) at the step(s).

Eating and Drinking

  • Location and Access View
    • The following information is for the bar.
  • Service and Menus View
    • Tables cannot be booked in advance.
    • There is a bar where drinks can be ordered.
    • Team members can bring food and/or drinks to tables.
    • The type of food served here is drinks and snacks.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Drinking straws are available.
    • This area does play background music.
    • Background music is played at all times.
    • There is not a hearing assistance system.
  • Service Counter(s) View
    • The height of the counter is 115cm.
    • There is a moveable card machine available for payment.
    • The type of flooring in this area is concrete.
    • Lighting levels can be adjusted by a member of staff upon request.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • The majority of tables are accessible to wheelchair users.
    • The standard height for the underside of dining tables is 76cm.
    • No tables are permanently fixed.
    • No chairs are permanently fixed.
    • No chairs have armrests on both sides.
    • In this area there are long tables and bench seats.
    • The type of flooring in this area is vinyl and concrete.
    • The lighting levels are good.
    • Lighting levels can be adjusted by a member of staff upon request.
    • Access to the additional seating area is via 2 unmarked steps.

Outdoor Seating (Welcom-Inn Courtyard)

  • The outdoor seating is located at the rear of the Welcom-Inn, in the courtyard.
  • There is step-free access to the outdoor seating.
  • The standard height for the underside of dining tables is 76cm.
  • There are also bench seats and picnic benches.
  • No chairs are permanently fixed.
  • No tables are permanently fixed.
  • No chairs have armrests on both sides.
  • The type of flooring in this area is block paving.

Counter (Welcom-Inn Courtyard Photos)

  • Counter View
    • The counter is located in the Welcom-Inn Courtyard.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • The height of the counter is 81cm.
    • There is not a hearing assistance system at the counter.
    • The type of flooring in this area is concrete and block paving.
  • Seating Area View
    • There is a seating area close to the counter.
    • Access to the seating area is unobstructed.
    • There are bench seats available.
    • There is sufficient space for a wheelchair user to use the seating area.

Standard Toilet(s) (Mutiny Bay)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located in Mutiny Bay.
    • There is step-free access to the toilet(s).
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is pictorial and written text signage on or near the toilet door.
    • An ambulant toilet cubicle is available.
    • There is a/are horizontal wall mounted rail(s) on the right as you face the toilet.
    • The ambulant toilet does not have vertical wall mounted grab rails.
    • There is a/are dropdown rail(s) on the left as you face the ambulant toilet(s).
    • The information above relates to the male toilet. There is a different configuration of rails in the female toilet.
    • The height of the wash basin(s) is 84cm.
    • The wash basin(s) tap type is lever.
    • Lighting levels are moderate to good.
    • There are push taps at the main communal wash basins.
  • Baby Changing Facilities View
    • Baby change facilities are available in the female toilets.
    • There is a fixed baby change table available.
    • The height of the baby change table is 100cm.
  • Comments View
    • There are two access points into the standard toilets; one from the main area and one from within the Welcom-Inn courtyard.
    • There is level access from the main area into the toilets.
    • There is a steep slope leading to the toilets from the undercover seating area (Welcom-Inn courtyard).

Ramp(s) or Slope(s) (Mutiny Bay Standard Toilets)

  • There is a ramp/slope located in the undercover seating area.
  • The ramp/slope is used to access the toilets.
  • The gradient of the ramp/slope is steep.