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Wicker Man

Mutiny Bay, Alton Towers Resort, Alton, Staffordshire, ST10 4DB

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Access Guide

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Ride/Attraction Summary

  • Summary View
    • Wicker Man is located in Mutiny Bay.
    • For the Mutiny Bay Access Guide please click here (new tab).
    • Guests who would find it difficult to exit the ride without assistance, in the unlikely event of an evacuation, will need to be accompanied by a member of their group. Group members providing assistance need to be over the age of 14.
    • This ride has separate access for Standard Passes, Fastrack Passes and Ride Access Passes.
    • The minimum standing height restriction is 1.2m.
    • This ride includes rigorous motion and / or velocity and is therefore not recommended for guests with back, heart or neck conditions.
    • This ride includes rigorous motion and / or velocity and is therefore not recommended for expectant mothers.
    • In the unlikely event of an evacuation, the process may include climbing ladders, walking over narrow balconies and being strapped into a harness . For this reason it is not suitable for all guests.
    • Wheelchair users must be able to transfer from their own chair into the ride vehicle without assistance.
    • In the unlikely event of an evacuation, the process may include climbing ladders, walking over narrow balconies and being strapped into a harness. For this reason it is not suitable for all guests.
    • For safety reasons, due to the speed and motion of this ride guests must be able to keep their head upright without assistance.
    • Due to the speed and motion of this ride guests must be able to brace themselves with their feet and remain sitting up right.
    • Due to the speed and motion of this ride guests must be able to brace themselves with their hands and / or feet and remain sitting upright. Guests also need to be able to exit the ride independently / with assistance from a member of their group, in the unlikely event of an evacuation.
    • Guests who have a plaster cast or brace should seek medical advice before choosing to ride. If guests choose to ride they should check they can meet the rides safety requirements.
    • The ride has strong magnetic fields and is therefore not suitable for guests with implantable cardioverter defibrillators (ICDs) or pacemakers.
    • This ride includes flashing lights and smoke/mist/fog effects and as a result may not be suitable for all guests.
    • This attraction has a pre-show experience which involves flashing lights, confined spaces and strong smells. If you wish to skip this part of the attraction, please speak to a member of staff just outside the baggage hold.
  • Other Services/Facilities View

COVID-19 Information (Alton Towers Resort)

  • The information in this section was taken in March 2021.
  • There have been no changes to the Blue Badge parking.
  • There are external queuing systems at the main resort entrance and for the rides/attractions and buildings within the resort.
    The external queuing systems for the main resort entrance have been designated into numbered lanes which ensures social distancing.
  • Guest temperatures are checked before entering the resort. Any person who is displaying a high temperature associated with fever will not be permitted to enter. Please contact Guest Services should you have any concerns.
  • Members of staff are available for assistance at the main resort entrance and within the resort.
  • There are entrance and exit doors at the majority of shops/restaurants around the resort.
  • Hand sanitisers are available throughout the resort and inside buildings/toilets.
  • There is a limited capacity within the resort and all tickets must be pre-booked in advance.
  • Face masks are required on selected rides, indoor attractions and queue lines, shops and toilets, public areas in hotels and when queuing inside for food and drinks.
  • Guests are advised to keep left when using walkways and roaming the resort.
  • Floor markings are in place at the majority of ride/attraction queuing systems and throughout walkways, to allow for social distancing.
  • Signage has been installed throughout the resort informing guests of the safety measures and instructions to follow.
  • Clear screens have been installed at all guest facing counters/desks.
  • Toilets remain open as usual, however some cubicles/urinals will be closed off to allow for social distancing.
  • Additional hygiene and cleaning programmes have been introduced around the resort with all front facing staff wearing PPE.
  • The venue is certified with the 'We’re Good To Go’ COVID-19 industry standard.
  • For more information on the 'We're Good to Go' Industry Standard please click here.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Getting Help and Assistance

  • For the theme park map please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is a member of staff trained in British Sign Language.
  • The alternative formats documents can be provided in include; large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact a member of staff or Guest Services.
  • There is a designated place of safety which can be used by people who may feel scared or at risk.
  • The quiet/safe place is located in No.1 Towers Street.
  • Ear defenders and RADAR keys are available from Guest Services.
  • Portable hearing loops are available for use around the resort. These are available from Guest Services.
  • Free WiFi is available throughout the resort.
  • All staff undertake Disability Awareness and Equality Training.

Ride Access (Standard Passes)

  • Access Point View
    • This ride/attraction access point is signed.
    • There is step-free access at this access point.
    • This access point is an open gateway.
    • The width of the access point opening is 200cm.
  • Queuing System View
    • Access along this queue consists of; steps going up, steps going down, slight slopes going up, slight slopes going down, steep slopes going up and steep slopes going down.
    • The approximate length of this queue is 100m.
    • This queue can be extended during busy periods.
    • There are additional ramps/slopes along the extension(s).
    • Path surfaces in this queuing system are concrete and block paving.
    • The queuing area is open air.
    • The minimum width of the queuing area is 120cm.
    • There are a total of 37 steps along this queue.
    • Steps are clearly marked.
    • Handrails along the ramped/sloped section(s) are not provided.
    • Handrails along the stepped section(s) are on the right hand side.
    • There are not any resting/seating areas along the queue.
    • Music/themed noise is played along the queue.
    • There is a kiosk selling food along the queue prior to the first set of steps.
      The counter has a height of 96cm.
      There is no lowered counter.
  • Pre-Show Rooms View
    • At the end of the queue, there is level access to a 75cm+ opening leading into the pre-show holding area.
      There is a facility where luggage and other loose items can be stored whilst on the ride, located to the left as you enter the holding area.
      The counter is 94cm in height.
      Stored items can be collected on exiting the ride via a second counter of the same height.
      There are low lighting levels as well as background noise in the holding area.
    • There is level access to a set of double, automatic doors with an opening width of 75cm+ leading from the holding area into the pre-show room.
      The pre-show involves strong smells, as well as being in a dark enclosed space with flashing lights and loud background noise.
      This may not be suitable for all guests.
      Following the show, guests exit via a single automatic door with an opening width of 75cm+.
    • During COVID, the pre-show does not take place. Guests simply walk straight through the pre-show rooms and to the loading area.
      Those who wish to skip (e.g. have been on the ride before) or are uncomfortable with what the pre-show involves (e.g. strobe lighting, dark enclosed space, loud background noise, etc) are able to bypass the pre-show rooms via a gate located to the left as you face the pre-show holding area entrance.
      The gate is operated by a member of staff and is 80cm wide.
      The route then follows round to the right before a second 86cm wide door that leads to the ride loading area.
      Luggage and other loose items can be stored whilst riding.
      The storage facility is located on the right immediately prior to the second door.
      The deposit/collection counter is 94cm in height.
  • Ride Transfer View
    • Access to the platform is via closed single gates.
    • The gate(s) is/are activated remotely by staff.
    • The gate opening width is 72cm.
    • There is also a wider gateway with an opening width of 84cm.
    • Guests have to step down and into the carriage.
    • The carriage is secure and will not move when guests are transferring.
    • Staff are unable to provide assistance when transferring into/onto the ride/attraction.
    • The restraints for this ride/attraction include: lap bars.

Ride Access (Ride Access Passes)

  • Access Point View
    • This ride/attraction access point is signed.
    • There is ramped/sloped access at this access point.
    • This access point is an open gateway.
    • The width of the access point opening is 105cm.
    • There is a steep slope leading up to the access point.
  • Queuing System View
    • Access along this queue is is step free.
    • The approximate length of this queue is 20m.
    • Path surfaces in this queuing system are concrete.
    • The queuing area is open air.
    • The minimum width of the queuing area is 140cm.
    • There are not any resting/seating areas along the queue.
    • Music/themed noise is played along the queue.
  • Pre-Show Rooms View
    • At the end of the queue, there is level access to a 75cm+ opening leading into the pre-show holding area.
      There is a facility where luggage and other loose items can be stored whilst on the ride, located to the left as you enter the holding area.
      The counter is 94cm in height.
      Stored items can be collected on exiting the ride via a second counter of the same height.
      There are low lighting levels as well as background noise in the holding area.
    • There is level access to a set of double, automatic doors with an opening width of 75cm+ leading from the holding area into the pre-show room.
      The pre-show involves strong smells, as well as being in a dark enclosed space with flashing lights and loud background noise.
      This may not be suitable for all guests.
      Following the show, guests exit via a single automatic door with an opening width of 75cm+.
    • During COVID, the pre-show does not take place.
      Guests simply walk straight through the pre-show rooms and to the loading area.
      Those who wish to skip (e.g. have been on the ride before) or are uncomfortable with what the pre-show involves (e.g. strobe lighting, dark enclosed space, loud background noise, etc) are able to bypass the pre-show rooms via a gate located to the left as you face the pre-show holding area entrance.
      The gate is operated by a member of staff and is 80cm wide.
      The route then leads round to the right before a second 86cm wide door that leads to the ride loading area.
      Luggage and other loose items can be stored whilst riding.
      The storage facility is located on the right immediately prior to the second door.
      The deposit/collection counter is 94cm in height.
  • Ride Transfer View
    • Access to the platform is via closed single gates.
    • The gate(s) is/are activated remotely by staff.
    • The gate opening width is 84cm.
    • Wheelchairs are not permitted in/on the ride/attraction itself.
    • Wheelchairs can be left at the ride/attraction transfer platform/area.
    • Guests have to step down and into the carriage.
    • The carriage is secure and will not move when guests are transferring.
    • Staff are unable to provide assistance when transferring into/onto the ride/attraction.
    • The restraints for this ride/attraction include: lap bars.

Ride Access (Fastrack Passes)

  • Access Point View
    • This ride/attraction access point is signed.
    • There is step-free access at this access point.
    • This access point is an open gateway.
    • The width of the access point opening is 110cm.
  • Queuing System View
    • Access along this queue consists of; steps going up and steps going down.
    • The approximate length of this queue is 40m.
    • Path surfaces in this queuing system are concrete and block paving.
    • The queuing area is open air.
    • The minimum width of the queuing area is 125cm.
    • There are a total of 14 steps along this queue.
    • Steps are clearly marked.
    • Handrails along the stepped section(s) are on the left hand side.
    • There are not any resting/seating areas along the queue.
    • Music/themed noise is played along the queue.
  • Pre-Show Rooms View
    • At the end of the queue, there is level access to a 75cm+ opening leading into the pre-show holding area.
      There is a facility where luggage and other loose items can be stored whilst on the ride, located to the left as you enter the holding area.
      The counter is 94cm in height.
      Stored items can be collected on exiting the ride via a second counter of the same height.
      There are low lighting levels as well as background noise in the holding area.
    • There is level access to a set of double, automatic doors with an opening width of 75cm+ leading from the holding area into the pre-show room.
      The pre-show involves strong smells, as well as being in a dark enclosed space with flashing lights and loud background noise.
      This may not be suitable for all guests.
      Following the show, guests exit via a single automatic door with an opening width of 75cm+.
    • During COVID, the pre-show does not take place.
      Guests simply walk straight through the pre-show rooms and to the loading area.
      Those who wish to skip (e.g. have been on the ride before) or are uncomfortable with what the pre-show involves (ie. strobe lighting, a dark enclosed space, loud background noise) are able to bypass the pre-show rooms via a gate located to the left as you face the pre-show holding area entrance.
      The gate is operated by a member of staff and is 80cm wide.
      The route then follows round to the right before a second 86cm wide door that leads to the ride loading area.
      Luggage and other loose items can be stored whilst riding.
      The storage facility is located on the right immediately prior to the second door.
      The deposit/collection counter is 94cm in height.
  • Ride Transfer View
    • Access to the platform is via closed single gates.
    • The gate(s) is/are activated remotely by staff.
    • The gate opening width is 72cm.
    • There is also a wider gateway with an opening width of 84cm.
    • Guests have to step down and into the carriage.
    • The carriage is secure and will not move when guests are transferring.
    • Staff are unable to provide assistance when transferring into/onto the ride/attraction.
    • The restraints for this ride/attraction include: lap bars.

Ride/Attraction Experience

  • For information regarding the nature of this ride please click here (new tab).
  • The ride/attraction is open air.
  • Guests may get wet on this ride/attraction.
  • This ride/attraction has smoke, fog or misting effects.
  • The ride/attraction goes forwards.
  • The ride/attraction descends from a high height.
  • The ride/attraction goes upside down at points.
  • Music/themed noise is played during the ride/attraction.
  • There is some flash photography on the ride/attraction.
  • The ride/attraction goes into darkness/low lighting in places.
  • Strobe lighting/flashing lights are used during the ride/attraction.
  • The lighting levels during the ride/attraction are very low.

Ride Exit (Standard Passes)

  • Ride Transfer View
    • The carriage is secure and will not move when guests are transferring.
    • Staff are unable to provide assistance when transferring out of/off the ride/attraction.
    • Guests have to step up to the platform when exiting.
    • Access from the platform is via a closed single gate.
    • The gate(s) is/are opened manually by staff.
    • The opening width is 104cm.
  • Exit Route View
    • Access along this exit route consists of; steps going up and steps going down.
    • The approximate length of this exit route is 40m.
    • Path surfaces in this exit route are concrete and wood flooring.
    • The minimum width of the exit route is 110cm.
    • There are a total of 24 steps along this exit route.
    • Steps are clearly marked.
    • Handrails along the stepped section(s) are on both sides.
    • There are not any resting/seating areas along the exit route.
    • Music/themed noise is played along the exit route.
  • Exit Point View
    • This ride/attraction exit point is not signed.
    • There is ramped/sloped access at this exit point.
    • This exit point is an open gateway.
    • The exit point opening width is 105cm.
    • There is a steep downhill slope located immediately beyond the exit point gate.
      The ride can be exited via the Wicker Man Shop.
      There is stepped or lift access to access the shop from the ride
      Please see the Wicker Man Shop guide for more information.
    • For more information on the Wicker Man Shop please click here (new tab).

Ride Exit (Ride Access Passes)

  • Ride Transfer View
    • Guests exit using the entry transfer platform/area.
    • The carriage is secure and will not move when guests are transferring.
    • Staff are unable to provide assistance when transferring out of/off the ride/attraction.
    • Guests have to step up to the platform when exiting.
    • Access from the platform is via a closed single gate.
    • The gate(s) is/are opened manually by staff.
    • The opening width is 84cm.
  • Exit Route View
    • Access along this exit route is is step free.
    • The approximate length of this exit route is 30m.
    • Path surfaces in this exit route are concrete and wood flooring.
    • The minimum width of the exit route is 140cm.
    • There are not any resting/seating areas along the exit route.
    • Music/themed noise is played along the exit route.
  • Exit Point View
    • This ride/attraction exit point is not signed.
    • There is ramped/sloped access at this exit point.
    • This exit point is an open gateway.
    • The exit point opening width is 105cm.
    • There is a steep downhill slope located immediately beyond the exit point gate.
      The ride can be exited via the Wicker Man Shop.
      There is stepped or lift access to access the shop from the ride
      Please see the Wicker Man Shop guide for more information.
    • For more information on the Wicker Man Shop please click here (new tab).

Lift (Wicker Man Ride to Shop)

  • There is a lift for public use.
  • The lift is located at the rear, when exiting the Wicker Man Ride.
  • The lift is a platform lift.
  • A member of staff does not need to be notified for use of the lift.
  • The platform lift accesses a small level change.
  • There is not a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do not contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 93cm (3ft 1in).
  • The dimensions of the lift are 110cm x 144cm (3ft 7in x 4ft 9in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does not have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.
  • The lighting levels in the lift are good.

Step(s) (Wicker Man Ride to Shop)

  • There is a/are step(s) located leading from the ride exit to the shop.
  • There is/are 6 step(s).
  • The step(s) is/are not clearly marked.
  • The step(s) has/have tactile paving at the top and bottom.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The depth of the step(s) is/are not between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides of the step(s).
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are not easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a platform lift to overcome the step(s).