Access Guide
Summary
- The Wicker Man Shop is located to the left of the Wicker Man ride entrance, in the Mutiny Bay area.
- For the Mutiny Bay Access Guide please click here (new tab).
- The Wicker Man Shop is located at the top of a steep slope.
- The shop can be used as the exit for the ride Wicker Man.
- The nearest changing places is located between Gloomy Wood and Forbidden Valley.
- For more information on the changing places please click here (new tab).
- The nearest accessible toilet is located at the top of Towers Street or in the Explorer's Pizza and Pasta Buffet.
- The nearest standard toilets are located in Mutiny Bay/Welcom-Inn Courtyard.
- The nearest baby change facilities are located in Mutiny Bay/Welcom-Inn Courtyard.
- For more information on the standard toilets/baby change facilities please click here (new tab).
- The guest information point is located in No.1 Towers Street, near to the Main Resort Entrance
- For more information on the guest information point please click here (new tab).
- The medical centre is located between Towers Street and Mutiny Bay.
- For more information on the medical centre please click here (new tab)
Getting Help and Assistance
- For the theme park map please click here (new tab).
- There is a member of staff available for help and assistance.
- There is a member of staff trained in British Sign Language.
- The alternative formats documents can be provided in include: large print on request.
- There is not an assistance dog toilet or toileting area at the venue/nearby.
- Water bowls for assistance dogs are available.
- There are mobility aids available.
- The mobility aids available include wheelchairs and mobility scooters.
- To obtain mobility aids please contact a member of staff or Guest Services.
- There is a designated place of safety which can be used by people who may feel scared or at risk.
- The quiet/safe place is located in No.1 Towers Street.
- Ear defenders and RADAR keys are available from Guest Services.
- Portable hearing loops are available for use around the resort. These are available from Guest Services.
- Free WiFi is available throughout the resort.
- All staff undertake Disability Awareness and Equality Training.
Approach
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Approach
View
- The surface of the approach is block paving.
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Ramp/Slope
View
- There is a ramp/slope on the approach.
- The ramp/slope is permanent, has a steep gradient and has no handrails.
Outside Access (Main Entrance)
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Entrance
View
- This information is for the entrance located at the front of the building.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Wicker Man Shop'.
- There is ramped/sloped access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There are no doors at this entrance.
- The width of the opening is 300cm.
Shop
- The majority of aisle widths are 150cm+.
- The type of flooring is wood.
- There is high colour contrast between the walls and floor in all areas.
- The lighting levels are good.
- Music is played everywhere.
- The till(s) is/are located to the right as you enter the main entrance.
- There is step-free access to the till(s).
- There is a clear unobstructed route to the till(s).
- The till(s) is/are not clearly signed.
- There are no windows, TVs, glazed screens or mirrors at/behind the till(s).
- The till(s) is not/are not placed in front of a plain background.
- The lighting levels at the till(s) are good.
- The chip & pin card machines are accessible from the till(s).
- The height of the till(s) is/are 100cm.
- There is not a lowered section at the till(s).
- There is not a hearing assistance system at the till(s).
Counter (Photos)
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Counter
View
- The counter is located ahead when leaving the exit point for Wicker Man.
- There is step-free access to the counter.
- There is a clear unobstructed route to the counter.
- There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
- The counter is placed in front of a plain background.
- The lighting levels at the counter are good.
- The height of the counter is 100cm.
- There is not a lowered section of the counter.
- There is not a hearing assistance system at the counter.
- There is a touch screen.
- The type of flooring in this area is concrete.
Step(s) (Wicker Man Ride to Shop)
- There is a/are step(s) located leading from the ride exit to the shop.
- There is/are 6 step(s).
- The step(s) is/are not clearly marked.
- The step(s) has/have tactile paving at the top and bottom.
- The height of the step(s) is/are between 15cm and 18cm.
- The depth of the step(s) is/are not between 30cm and 45cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides of the step(s).
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are not easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- There is a platform lift to overcome the step(s).
Lift (Wicker Man Ride to Shop)
- There is a lift for public use.
- The lift is located at the rear, when exiting the Wicker Man Ride.
- The lift is a platform lift.
- A member of staff does not need to be notified for use of the lift.
- The platform lift accesses a small level change.
- There is not a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do not contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is low.
- The colour contrast between the external lift control plate and the wall is High.
- The clear door width is 93cm (3ft 1in).
- The dimensions of the lift are 110cm x 144cm (3ft 7in x 4ft 9in).
- There are separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does not have a visual floor indicator.
- The lift does have an audible announcer.
- The internal controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing loop system.
- The lift does not have Braille markings.
- The lift does not have tactile markings.
- The lighting levels in the lift are good.