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Furchester Hotel Live

CBeebies Land, Alton Towers Resort, Alton, Staffordshire, ST10 4DB

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Access Guide

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Ride/Attraction Summary

COVID-19 Information (Alton Towers Resort)

  • The information in this section was taken in March 2021.
  • There have been no changes to the Blue Badge parking.
  • There are external queuing systems at the main resort entrance and for the rides/attractions and buildings within the resort.
    The external queuing systems for the main resort entrance have been designated into numbered lanes which ensures social distancing.
  • Guest temperatures are checked before entering the resort. Any person who is displaying a high temperature associated with fever will not be permitted to enter. Please contact Guest Services should you have any concerns.
  • Members of staff are available for assistance at the main resort entrance and within the resort.
  • There are entrance and exit doors at the majority of shops/restaurants around the resort.
  • Hand sanitisers are available throughout the resort and inside buildings/toilets.
  • There is a limited capacity within the resort and all tickets must be pre-booked in advance.
  • Face masks are required on selected rides, indoor attractions and queue lines, shops and toilets, public areas in hotels and when queuing inside for food and drinks.
  • Guests are advised to keep left when using walkways and roaming the resort.
  • Floor markings are in place at the majority of ride/attraction queuing systems and throughout walkways, to allow for social distancing.
  • Signage has been installed throughout the resort informing guests of the safety measures and instructions to follow.
  • Clear screens have been installed at all guest facing counters/desks.
  • Toilets remain open as usual, however some cubicles/urinals will be closed off to allow for social distancing.
  • Additional hygiene and cleaning programmes have been introduced around the resort with all front facing staff wearing PPE.
  • The venue is certified with the 'We’re Good To Go’ COVID-19 industry standard.
  • For more information on the 'We're Good to Go' Industry Standard please click here.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Getting Help and Assistance

  • For the theme park map please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is a member of staff trained in British Sign Language.
  • The alternative formats documents can be provided in include; large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact a member of staff or Guest Services.
  • There is a designated place of safety which can be used by people who may feel scared or at risk.
  • The quiet/safe place is located in No.1 Towers Street.
  • Ear defenders and RADAR keys are available from Guest Services.
  • Portable hearing loops are available for use around the resort. These are available from Guest Services.
  • Free WiFi is available throughout the resort.
  • All staff undertake Disability Awareness and Equality Training.

Access Point (Standard Passes)

  • This ride/attraction access point is signed.
  • The restrictions board is clearly visible at this access point.
  • There is step-free access at this access point.
  • Access Point View
    • This access point is an open gateway.
    • The access point does not/do not contrast visually with its immediate surroundings.
    • The access point opening width is 118cm.
    • The ride/attraction access pass entrance is located to the right as you face this entrance.

Access Point (Ride Access Passes)

  • This ride/attraction access point is signed.
  • The restrictions board is not clearly visible at this access point.
  • There is ramped/sloped access at this access point.
  • Access Point View
    • This access point is an opening with no gate(s) or door(s).
    • The access point does/do contrast visually with its immediate surroundings.
    • The access point opening width is 113cm.
    • There is a second gate beyond the first at a width of 93cm.
      This gate opens away from you (push) and is manually opened by staff.
  • Ramp/Slope View
    • The ramp/slope is located leading up to the access point.
    • The gradient of the ramp/slope is slight.

Queuing System (Standard Passes)

  • Queuing System View
    • The queue has level access along its entirety.
      There is a large open area at the beginning of the queue used as a holding area.
      When the show for the group ahead is completed, the queue continues through a 109cm opening before following the attraction building round to the left, leading to the attraction entrance.
    • Path surfaces in this queueing system are block paving.
    • There are uneven surfaces in some parts of the queuing area.
    • The queuing area is open air with some sheltered parts.
    • The majority of the queuing area is enclosed to the left and right of you.
    • The minimum width of the queuing area is 109cm.
    • There are not any resting/seating areas within the queuing area.
    • Music/themed noise is played in some parts of the queuing area.

Attraction / Exhibit

  • Entrance / Opening View
    • There are double, permanently held open doors with an opening width of 75cm+ for access to this area/attraction.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is a canopy or recess which provides weather protection at this entrance/opening.
    • There is step-free access at this entrance/opening.
    • There is a small lip on the threshold of the entrance/opening, with a height of 2cm or below.
    • The door is 127cm wide.
  • Attraction / Exhibit View
    • There is level access throughout this area.
    • During busy periods this area can become congested.
    • The type of flooring in this area is vinyl.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • This area does play background music/sound.
    • Strobe lighting/flashing lights are used in this area.
    • There are not resting/seating areas within this area.
    • The lighting levels in this area are low to moderate.
  • Exit View
    • Visitors exit via a separate set of doors/opening.
    • There are double, manual doors with an opening width of 75cm+, which may be difficult to open when exiting this area/attraction.
    • The exit is ramped/sloped.
    • There is a small lip on the threshold of the exit, with a height of 2cm or below.
    • There is a slight permanent slope, with no handrails, when exiting.