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Justin's Pie-O-Matic Factory

CBeebies Land, Alton Towers Resort, Alton, Staffordshire, ST10 4DB

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Access Guide

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Ride/Attraction Summary

COVID-19 Information (Alton Towers Resort)

  • The information in this section was taken in March 2021.
  • There have been no changes to the Blue Badge parking.
  • There are external queuing systems at the main resort entrance and for the rides/attractions and buildings within the resort.
    The external queuing systems for the main resort entrance have been designated into numbered lanes which ensures social distancing.
  • Guest temperatures are checked before entering the resort. Any person who is displaying a high temperature associated with fever will not be permitted to enter. Please contact Guest Services should you have any concerns.
  • Members of staff are available for assistance at the main resort entrance and within the resort.
  • There are entrance and exit doors at the majority of shops/restaurants around the resort.
  • Hand sanitisers are available throughout the resort and inside buildings/toilets.
  • There is a limited capacity within the resort and all tickets must be pre-booked in advance.
  • Face masks are required on selected rides, indoor attractions and queue lines, shops and toilets, public areas in hotels and when queuing inside for food and drinks.
  • Guests are advised to keep left when using walkways and roaming the resort.
  • Floor markings are in place at the majority of ride/attraction queuing systems and throughout walkways, to allow for social distancing.
  • Signage has been installed throughout the resort informing guests of the safety measures and instructions to follow.
  • Clear screens have been installed at all guest facing counters/desks.
  • Toilets remain open as usual, however some cubicles/urinals will be closed off to allow for social distancing.
  • Additional hygiene and cleaning programmes have been introduced around the resort with all front facing staff wearing PPE.
  • The venue is certified with the 'We’re Good To Go’ COVID-19 industry standard.
  • For more information on the 'We're Good to Go' Industry Standard please click here.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Getting Help and Assistance

  • For the theme park map please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is a member of staff trained in British Sign Language.
  • The alternative formats documents can be provided in include; large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact a member of staff or Guest Services.
  • There is a designated place of safety which can be used by people who may feel scared or at risk.
  • The quiet/safe place is located in No.1 Towers Street.
  • Ear defenders and RADAR keys are available from Guest Services.
  • Portable hearing loops are available for use around the resort. These are available from Guest Services.
  • Free WiFi is available throughout the resort.
  • All staff undertake Disability Awareness and Equality Training.

Access Point (Standard Passes)

  • This ride/attraction access point is signed.
  • The restrictions board is clearly visible at this access point.
  • There is step-free access at this access point.
  • Access Point View
    • This access point is an open gateway.
    • The access point does not/do not contrast visually with its immediate surroundings.
    • The door(s)/gate(s) open(s) away from you (push).
    • The access point opening width is 105cm.

Queuing System (Standard Passes)

  • Queuing System View
    • The queue is initially external before becoming internal once having entered the main building.
      The queueing system is level along its entirety with the exception of a slight slope at the entrance to the main building.
    • Path surfaces in this queueing system are block paving.
    • There are uneven surfaces in some parts of the queuing area.
    • The queuing area is sheltered.
    • The majority of the queuing area is enclosed to the left and right of you.
    • There are not any resting/seating areas within the queuing area.
    • The is a door to access the internal area of the queue with a width of 98cm (shown in photograph 1).

Access Point (Ride Access Passes)

  • This ride/attraction access point is signed.
  • The restrictions board is not clearly visible at this access point.
  • There is ramped/sloped access at this access point.
  • Access Point View
    • This access point is an open doorway.
    • The access point does/do contrast visually with its immediate surroundings.
    • The access point opening width is 85cm.
    • All guests exit via this access point in reverse.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.

Queuing System (Ride Access Passes)

  • Queuing System View
    • The queue is internal once having entered the main building.
      The queueing system is level along its entirety.
    • Path surfaces in this queueing system are block paving.
    • The queuing area is sheltered.
    • The majority of the queuing area is enclosed to the left and right of you.
    • The minimum width of the queuing area is 85cm.
    • There are not any resting/seating areas within the queuing area.
    • Music/themed noise is played in some parts of the queuing area.

Access to Play Area

  • Access to the play area from the main queue is via a gate with a width of 90cm that opens away from you (photograph 1).
  • Access to the play area via the accessible queueing area is via a gate with a width of 90cm that opens towards (photograph 2).
  • This gate also serves as the exit gate for all visitors.

Ride/Attraction Experience (Play Area)

Other Floors

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located to the left of the play area.
    • Signs indicating the location of the stairs are clearly visible from the entrance.
    • The floors which are accessible by stairs are G, 1.
    • There are 11 steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The depth of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a second lower handrail.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are not provided on landings.
    • The lighting levels at the steps are good.
    • There is a similar set of stairs to the rear right of the play area (photograph 2). There are some additional steps to an higher part of the upper level (photographs 3 and 4).