You are on Area Summary. Skip to the next section.

Area Summary

• There is level access to X-Sector from Towers Street, passing CBeebies World.
  Access from The Towers is via a steep slope.
• For more information on Alton Towers Resort please click here (new tab).
• The following facilities are available in this area; baby changing facilities, standard toilets and a Changing Places facility.
• Rides/Attractions within this area include; Oblivion, The Smiler and X-cite.
• The nearest changing places is located outside of X-Sector (Adventure Land).
• For more information on the changing places please click here (new tab).
• The nearest accessible toilet is located in CBeebies Land.
• The nearest standard toilets are located outside of X-Sector (Adventure Land).
• The nearest baby change facilities are located outside of X-Sector (Adventure Land).
• For more information on the standard toilets/baby change facilities please click here (new tab).
• The guest information point is located in No.1 Towers Street, near to the Main Resort Entrance
• For more information on the guest information point please click here (new tab).
• The medical centre is located between Towers Street and Mutiny Bay.
• For more information on the medical centre please click here (new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• For the theme park map please click here (new tab).
• There is a member of staff available for help and assistance.
• There is a member of staff trained in British Sign Language.
• The alternative formats documents can be provided in include: large print on request.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• There are mobility aids available.
• The mobility aids available include wheelchairs and mobility scooters.
• To obtain mobility aids please contact a member of staff or Guest Services.
• There is a designated place of safety which can be used by people who may feel scared or at risk.
• The quiet/safe place is located in No.1 Towers Street.
• Ear defenders and RADAR keys are available from Guest Services.
• Portable hearing loops are available for use around the resort. These are available from Guest Services.
• Free WiFi is available throughout the resort.
• All staff undertake Disability Awareness and Equality Training.

You are on Ramp(s) or Slope(s) (The Towers - X-Sector). Skip to the next section.

Ramp(s) or Slope(s) (The Towers - X-Sector)

• There is a ramp/slope located between The Towers and X-Sector.
• The gradient of the ramp/slope is steep.

You are on Area. Skip to the next section.

Area

Collapse all Expand all

• Access and Circulation View
  • X-Sector is located between CBeebies Land and The Towers.
  • There is ramped/sloped access throughout this area.
  • X-Sector is situated on a very steep downhill slope.
  • The surface throughout consists of block paving.
  • The floor surface may be uneven in places.
  • During busy periods this area can become congested.
  • There are resting areas in this area.
  • Seating in the resting area(s) include(s); bench seating and picnic tables with fixed seating.
  • Vending machines are available in this area.
  • The vending machine controls range from 104cm to 134cm.
  • Freestyle drinks machines are available in this area.
  • The Freestyle drinks machine controls range from 142cm to 170cm.
  • The lowered controls designed for wheelchair users are at a height of 99cm.
  • There is a steep slope leading to the Freestyle units.
  • There is a designated smoking area at the rear of X-Sector.
  • Lockers are available in this area. The locker rental controls range in height between 99cm - 123cm.
• Signage and Audio View
  • Wayfinding signage is not provided.
  • There is background music/noise in this area.

You are on Eating and Drinking (Donut Factory). Skip to the next section.

Eating and Drinking (Donut Factory)

Collapse all Expand all

• Location and Access View
  • The following information is for the food and drink kiosk.
  • There is ramped/sloped access to the food and drink kiosk.
• Service and Menus View
  • Menu types include: written wall menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • The type of food served here is donuts.
  • Plastic/takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • There is not a hearing assistance system .
• Service Counter(s) View
  • The height of the counter is 101cm.
  • There is a moveable card machine available for payment.
  • The type of flooring in this area is block paving.

You are on Oblivion Viewing Areas - Stepped Access. Skip to the next section.

Oblivion Viewing Areas - Stepped Access

• There are upper and lower viewing areas for Oblivion.
  
• There are 15 unmarked steps either side of the Donut Factory leading to the upper viewing area. These steps have a landing and handrails on both sides.
  
• Alternatively there are 6 unmarked steps at the rear of the Donut Factory with handrails both sides, to also access the upper viewing area.
  
• There are between 12-16 unmarked steps leading down to the lower viewing area, from the upper viewing area. These steps do not have handrails.

You are on Eating and Drinking (Rehydrator). Skip to the next section.

Eating and Drinking (Rehydrator)

Collapse all Expand all

• Location and Access View
  • The following information is for the food and drink kiosk.
  • The food and drink kiosk is located above the Donut Factory.
  • There is ramped/sloped access to the food and drink kiosk.
• Service and Menus View
  • Plastic/takeaway cups are available.
  • Adapted cups are not available.
  • Drinking straws are available.
  • There is not a hearing assistance system .
• Service Counter(s) View
  • The height of the counter is 95cm.
  • There is a moveable card machine available for payment.
  • The type of flooring in this area is block paving.

You are on Changing Places (Outside X-Sector (Adventure Land)). Skip to the next section.

Changing Places (Outside X-Sector (Adventure Land))

Collapse all Expand all

• Location and Access View
  • The facility is located outside of X-Sector (Adventure Land), to the right as you face the X-Sector access point.
  • The facility is in addition to standard and accessible toilets.
  • The facility is not located close to other managed facilities (e.g. reception or service counter).
  • There is ramped/sloped access into the facility.
  • The facility surveyed is for the sole use of disabled people.
  • The colour contrast between the external door and wall is poor.
  • The colour contrast between the internal door and wall is poor.
  • You do need a key for the facility.
  • The key is a radar key.
  • The key can be obtained from a member of staff or from Guest Services.
  • There is a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a locking handle.
  • The door does not have a horizontal grab rail.
  • The width of the door is 105cm (3ft 5in).
  • The dimensions of the facility are 300cm x 455cm.
  • The ceiling height is at a minimum of 2.4m.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non-slip floor.
  • The colour contrast between the walls and floor is good.
• Toilet Details View
  • The facility toilet has a transfer space on both sides.
  • The transfer space on the right as you face the toilet is 155cm.
  • The transfer space on the left as you face the toilet is 110cm.
  • Dropdown rails are provided.
  • As you face the toilet the dropdown rail(s) is/are on both sides.
  • The colour contrast between the dropdown rail(s) and wall is good.
  • As you face the toilet there are vertical grab rails on both sides.
  • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
  • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a spatula flush.
  • There is not a toilet roll holder.
  • The toilet has a cistern.
  • The toilet seat colour contrast is good.
  • There is an emergency alarm for the toilet.
  • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
• Changing Bench and Hoist Details View
  • The facility changing bench is wall mounted.
  • The facility changing bench height is adjustable.
  • The length of the facility changing bench is 180cm (5ft 11in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in the cubicle.
• Other Facilities View
  • A privacy screen is available.
  • The type of wash basin is adjustable.
  • The wash basin tap type is twist/turn.
  • There is a mixer tap.
  • Wall mounted grab rails are available at the wash basin.
  • As you face the wash basin, the wall mounted grab rails are on both sides.
  • The colour contrast between the wash basin grab rail(s) and wall is good.
  • There is a soap dispenser.
  • The soap dispenser is at the recommended height of 80cm-100cm.
  • Wide tear off paper roll is available.
  • The wide paper roll dispenser is not at the recommended height of 80cm-100cm.
  • The height of the wide paper roll dispenser is 108cm.
  • There is a hand dryer.
  • The hand dryer is at the recommended height of 80cm-100cm.
  • There is not a towel dispenser.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is a/are non-infectious waste and female sanitary disposal units.
  • There is not a coat hook.
  • There is not a flashing fire alarm beacon within the toilet.
  • The lighting levels are good.

You are on Standard Toilet(s) (Outside X-Sector (Adventure Land)). Skip to the next section.

Standard Toilet(s) (Outside X-Sector (Adventure Land))

• Standard toilet facilities are available.

Collapse all Expand all

• Toilet Facilities View
  • The female and male toilets are located outside of X-Sector (Adventure Land), to the right of the X-Sector access point.
  • There is ramped/sloped access into the toilet(s).
  • The colour contrast between the external toilet door(s) and wall(s) is poor.
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 84cm.
  • The wash basin(s) tap type is push.
  • Lighting levels are good.
• Baby Changing Facilities View
  • Baby change facilities are available in both the female and male toilets.
  • There is a fixed baby change table available.
  • The height of the baby change table is 100cm.

You are on Ramp(s) or Slope(s) (X-Sector Changing Places and Toilets). Skip to the next section.

Ramp(s) or Slope(s) (X-Sector Changing Places and Toilets)

• There is a ramp/slope located to the right as you face the X-Sector access point.
• The ramp/slope is used to access the Changing Places facility and the standard toilets.
• The gradient of the ramp/slope is slight.

You are on Area Access Guides. Skip to the next section.

Area Access Guides

Collapse all Expand all

• Rides/Attractions View
  • Oblivion link (new tab) - click here
  • The Smiler link (new tab) - click here
• Restaurants/Cafés View
  • Just Chicken link (new tab) - click here
• Shops View
  • Buy The Smiler link (new tab) - click here