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Isaac Agnew Volkswagen

2 Malusk Way, Newtownabbey, BT36 4AA

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Access Guide

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Location

  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Mossley West.

Opening Times

  • Monday 08:30 - 15:30.
  • Tuesday 08:30 - 15:30.
  • Wednesday 08:30 - 15:30.
  • Thursday 08:30 - 15:30.
  • Friday 08:30 - 15:30.
  • Saturday 09:00 - 13:00.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located at the side of the venue.
    • The car park type is open air/surface.
    • There is/are 2 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 390cm x 480cm (12ft 10in x 15ft 9in).
    • The nearest Blue Badge bay is 35m (38yd 10in) from the main entrance.
    • The furthest Blue Badge bay is 40m (43yd 2ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is not a designated drop off point.
  • Comments View
    • There are 2 electrical charge points in the car park for customer use.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the venue.
    • There is step-free access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically (away from you).
    • The main automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 94cm from floor level.
    • The door(s) is/are double width but one door is locked.
    • The width of the door opening is 83cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically (away from you).
    • The automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 93cm from floor level.
    • The door(s) is/are double width.
    • The width of the door opening is 167cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

Reception (Main Reception)

  • The desk/counter is 4m (13ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The lighting levels are good.
  • There is not a hearing assistance system.
  • There is not a touch screen.

Getting Around

  • There is step-free level access throughout all areas.
  • There is a low visual contrast between the walls and floor in the majority of walkways.
  • Some of the walls have a reflective finish.
  • There is background noise.
  • Wayfinding signage is not provided.
  • Seating available in the walkways includes: chairs with armrests and high stools.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Eating and Drinking (Coffee Bar)

  • Location and Access View
    • The coffee bar is located at the rear of the dealership.
    • The most accessible route has step-free level access.
    • There is step-free level access into this area.
  • Service View
    • This area has a bar where drinks can be ordered.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The bar was surveyed.
    • The counter is located at the rear of the dealership and to the right of the seating.
    • There is step-free level access to the counter.
    • The height of the counter is 112cm.
    • There is not a lowered section at the counter.
    • The counter is present to provide complimentary hot drinks to customers.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor have a high visual contrast.
    • Seating available in this area includes: chairs with armrests, chairs without armrests and sofas.
    • Furniture available in this area includes: tables and coffee tables.
    • The surface height of the tables is not suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Toilet with Adaptations (Right-Hand Transfer)

  • Location and Access View
    • Accessible toilet facilities are available.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 27m (88ft) from the main entrance.
    • This accessible toilet is located in the far right corner of the dealership.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door is easy to open.
    • The dimensions of the accessible toilet are 148cm x 218cm (4ft 10in x 7ft 1in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 81cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are waste paper pedal bin disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 99cm (3ft 2in) .
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 99cm (3ft 2in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 80cm (2ft 7in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 69cm (2ft 3in).
  • Colour Contrast and Lighting View
    • There is a high visual contrast between the external door and wall.
    • There is a high visual contrast between the internal door and wall.
    • There is a medium visual contrast between the wall-mounted grab rail(s) and wall.
    • There is a medium visual contrast between the dropdown rail(s) and wall.
    • There is a low visual contrast between the walls and floor.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the surveyed toilet with adaptations.
    • The height of the baby change table once extended is 90cm (2ft 11in).

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located in the far right corner of the dealership.
    • The female and male toilets are approximately 27m (88ft) from the main entrance.
    • Inside the venue, there is level access to the female and male toilets.
    • Lighting levels in the female and male toilets are moderate to good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the toilet with adaptations.
    • The height of the baby change table once extended is 90cm (2ft 11in).
    • Inside the venue, there is level access to the baby change facility.

Additional Info

  • Documents are not available in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.
  • Home visits / services are not available.