Skip to main content
The new name for DisabledGo

Access Guide

Show Easy Read

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 3 toilets with adaptations.
    • Toilets with adaptations are located on the ground floor hotel corridor and on the ground and first floors of the Loft Wedding Venue.
    • The transfer space varies between left and right in the toilets with adaptations.
    • Ambulant toilet facilities are located on the ground and first floors of the Loft Wedding Venue.
    • The male and female step-free standard toilet facilities are located on the ground floor hotel corridor, on the ground floor of the Loft Wedding Venue and inside the spa facilities.
    • The female standard toilet facilities are located on the first floor of the Loft Wedding Venue.
  • Changing Places and Changing Facilities View
    • Standard changing facilities are located in the spa facilities.
    • Parent and baby changing facilities are located within the toilet with adaptations on the ground floor of the Loft Wedding Venue.
  • Washroom and Shower Facilities View
    • Standard shower facilities are located in the spa facilities.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located at the front and side of the venue.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders cannot be booked in advance.
    • There is/are 2 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 350cm x 480cm (11ft 5in x 15ft 8in).
    • The nearest Blue Badge bay is 20m (65ft) from the side entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are uneven surfaces.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does not have tactile paving.
    • There is a road to cross between the car park and the entrance.
    • The road is generally quiet.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is not a designated drop off point.

Main Entrance

  • This entrance is located at the front of the hotel.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a steep gradient.
  • The ramp is between 75cm and 150cm wide with no handrails.
  • There is a single manual door at this entrance.
  • The door opens towards you.
  • The door requires effort to open.
  • The width of the opening is 96cm.
  • There is a small lip on the threshold of the opening.
  • The door has a low visual contrast.
  • There is a second set of double manual doors.
  • The width of the opening is 185cm.
  • There is step-free level access as you enter.

Entrance to Loft Wedding Venue

  • This entrance is located opposite the main hotel entrance.
  • The entrance area is clearly signed.
  • There is step-free access via a very easy ramp at the entrance.
  • There is a single manual door at this entrance.
  • The door opens towards you.
  • The door requires effort to open.
  • The width of the opening is 96cm.
  • There is a small lip on the threshold of the opening.
  • The door has a low visual contrast.
  • There is a second set of double manual doors, however one door is locked or bolted.
  • The locked door can be opened on request.
  • The second door opens towards you.
  • The door requires effort to open.
  • The width of the opening is 70cm.
  • The second door has a low visual contrast.
  • There is step-free level access as you enter.

Reception

  • The reception is located ahead as you enter.
  • The distance from the main entrance is 4m.
  • There is step-free level access to reception.
  • The height of the reception desk is 115cm.
  • There is not a lowered section at the desk.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests, armchairs and sofas.
  • Furniture available in this area includes: coffee tables.

Getting Around

  • The following areas have stepped access: all floors in the main part of the hotel other than the ground and first floors.
  • Access throughout may include uneven surfaces, manual doors and doors permanently held open.
  • There is a low visual contrast between the walls and floor in all areas.
  • There is background noise.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available in the walkways includes: chairs with armrests, armchairs, sofas and benches.
  • Lighting levels vary due to the size of the space.

Bar and Restaurant

  • Location and Access View
    • The bar and restaurant is located at the far end of the right-hand corridor after entering the hotel.
    • The most accessible route has step-free level access and doors permanently held open.
    • There is step-free level access into this area.
    • There are double manual doors with a low visual contrast.
    • The doors open away from you.
    • The doors require effort to open.
    • The width of the opening is 144cm.
  • Service View
    • This area has a bar where drinks can be ordered and numerous seating options.
    • Full table service is available.
    • Menus are handheld.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws, takeaway cups and takeaway cutlery.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The bar was surveyed.
    • The counter is located on the right after entering the bar and restaurant.
    • There is step-free level access to the counter.
    • The height of the counter is 98cm.
    • There is not a lowered section at the counter.
    • The counter has patterned/distracting backgrounds.
  • Seating Area View
    • The following areas have stepped access: some of the seating areas are accessed by steps.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Some flooring is shiny.
    • The walls and floor have a low visual contrast.
    • Seating available in this area includes: chairs with armrests, chairs without armrests, armchairs, sofas, benches and high stools.
    • Furniture available in this area includes: tables, coffee tables and high tables.
    • Some chairs and tables are fixed.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Spa Facilities

  • Facilities available include; a swimming pool, a sauna, a steam room, treatment rooms and a changing area.
  • Sauna View
    • The sauna surveyed is located at the rear of the spa area.
    • The most accessible route to the sauna has a very easy slope and manual doors.
    • There is written text signage on or near the door.
    • There is step-free level access into the sauna.
    • There is a single manual door with a low visual contrast.
    • The door opens towards you.
    • The door is easy to open.
    • The width of the opening is 77cm.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is no emergency alarm.
  • Steam Room View
    • The steam room surveyed is located at the rear of the spa area.
    • The most accessible route to the steam room has a very easy slope and manual doors.
    • There is written text signage on or near the door.
    • There is step-free level access into the steam room.
    • There is a single manual door with a low visual contrast.
    • The door opens towards you.
    • The width of the opening is 85cm.
    • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is no emergency alarm.

Platform Lift to Rooms 100-109

  • The lift surveyed is located on the right along the corridor from reception.
  • This lift is a platform lift.
  • The distance from the main entrance is 27m.
  • The most accessible route to the lift has step-free level access and uneven surfaces.
  • The ground and first floors are accessed by this lift.
  • The lift door has a medium visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have a high visual contrast.
  • None of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 86cm.
  • The internal dimensions of the lift are 90cm (width) x 138cm (depth).
  • The internal lift control buttons have a high visual contrast.
  • None of the internal lift controls are at a suitable height for a wheelchair user.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There is a steep ramp to access the platform lift after passing through the lift door.

Main Hotel Staircase

  • The stairs surveyed are located on the first floor corridor near rooms 101-109.
  • There is a single manual door to access the stairwell.
  • The ground, first and second and third floors can be accessed by these stairs.
  • There are 20 steps between floors.
  • The steps are unmarked and have a handrail on the left going up.
  • The handrail is easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail extends horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 16cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Bedroom and Ensuite with Adaptations (Room 104)

  • Bedroom Access View
    • The bedroom surveyed is located along the first floor corridor.
    • The distance from the platform lift is 10m.
    • The most accessible route to the bedroom has a platform lift, uneven surfaces and doors permanently held open.
    • There is step-free level access into the bedroom.
    • There is numbered signage on or near the door.
    • There is a key fob/card reader at a height of 108cm.
    • The door opens inwards and has a high visual contrast.
    • The door requires effort to open.
    • The width of the door opening is 87cm.
  • Bedroom Features View
    • The bedroom has a double bed.
    • The top of the mattress is 72cm from the floor.
    • The space under the bed is 3cm from the floor.
    • Furniture can be moved to enable a manoeuvring space next to the bed (150cm x 150cm).
    • Some flooring is shiny.
    • The following is available in this bedroom: a chair with armrests, a coffee table, a desk and a TV with subtitles.
    • There is no emergency alarm.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
    • This bedroom does not have an adjoining room.
    • There is a balcony, which is accessed via a manual door.
    • The width of the balcony door opening 53cm.
  • Ensuite Access View
    • There is step-free level access into the ensuite.
    • The ensuite door opens inwards and has a high visual contrast.
    • The door is easy to open.
    • The width of the door opening to the ensuite is 86cm.
    • Internally the door has a high visual contrast.
    • There is not a grab rail on the internal door.
  • Ensuite Dimensions and Features View
    • The dimensions of the ensuite are 221cm (width) x 200cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 154cm (from the side of the toilet pan).
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 50cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is not a wall mounted toilet roll holder.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 74cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 110cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • There is an unobstructed shelf.
    • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
    • The ensuite has a pedal bin.
    • There are no coat hooks.
    • The walls and floor have a low visual contrast.
    • Lighting levels were even at the time of the survey, with unshaded light sources.
    • The ensuite has a wheel-in shower.
    • There is not room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
    • There is an adjustable shower head which can also be detached.
    • The shower controls are lever mixer.
    • There is a flip-down shower seat.
    • The shower seat is 45cm from the floor.
    • There is a dropdown rail for the shower.
    • The shower dropdown rail has a high visual contrast.

Lift (Loft Wedding Venue)

  • The lift surveyed is located ahead and to the right, from the entrance to the Loft wedding venue.
  • The distance from the entrance to the Loft wedding venue is 8m.
  • The most accessible route to the lift has step-free level access.
  • the ground and first floors are accessed by this lift.
  • The lift door has a low visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have a low visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 77cm.
  • The internal dimensions of the lift are 120cm (width) x 142cm (depth).
  • The internal lift control buttons have tactile markings and a low visual contrast.
  • None of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing.
  • Lighting levels were even at the time of the survey.

Stairs (Loft Wedding Venue)

  • The stairs surveyed are located ahead, from the Loft wedding venue entrance.
  • The ground and first floors can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is between 30cm and 45cm.
  • Lighting levels were low at the time of the survey.

Eating and Drinking (The Loft Wedding Room)

  • Location and Access View
    • The Loft Wedding Room is located on the first floor in the Loft Wedding Venue.
    • The most accessible route has step-free level access and a lift.
    • There is step-free level access into this area.
    • There are double manual doors with a low visual contrast.
    • The doors open towards you.
    • The doors require effort to open.
    • The width of the opening is 160cm.
  • Service View
    • This area has a bar where drinks can be ordered.
    • Full table service is available.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The bar was surveyed.
    • The counter is located to the right as you enter.
    • There is step-free level access to the counter.
    • The height of the counter is 113cm.
    • There is a lowered section at the counter.
    • The height of the lowered section is 83cm.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The flooring is shiny.
    • The walls and floor have a high visual contrast.
    • Seating available in this area includes: chairs with armrests and sofas.
    • Furniture available in this area includes: tables and coffee tables.
    • The surface height of the tables is not suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area which varies depending on the function/event.
    • Lighting levels vary due to the size of the space.
    • Lighting levels are adjustable.

Toilet with Adaptations (Left-Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located along the corridor to the right, from the entrance to the hotel.
    • The distance from the entrance to the hotel is 22m.
    • The most accessible route to the toilet has step-free level access, uneven surfaces and doors permanently held open.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a medium visual contrast.
    • The door is easy to open.
    • The width of the door opening is 104cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 157cm (width) x 222cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 88cm (from the side of the toilet pan).
    • There is a spatula flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 47cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 86cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 73cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rail is on the left as you face the wash basin.
    • The wash basin grab rail has a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 122cm from the floor.
    • There are paper towels for drying hands.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high visual contrast.
    • The hand dryer is 103cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a sanitary bin.
    • There are no coat hooks.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.