Access Guide
Overview
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About
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- Facilities available in the venue include: multiple fitness suites, multiple sports courts, children's soft play area, standard and adapted toilets, standard and adapted changing rooms, a café, and outdoor pitches.
- View information on opening times
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Parking and Public Transport
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- The venue has its own car park, with Blue Badge parking available.
- The nearest train station is Whiteabbey.
- The nearest bus station is Tesco Newtownabbey bus and coach station.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
- View information on getting here (opens new tab) .
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Getting In and Around
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- There is step-free access via ramp at the most accessible entrance.
- There is step-free level access throughout, this may include the use of a lift.
- The following areas have stepped access: the pool, some fitness suites, the gym, the sports courts and the children's soft play/sensory room.
- Access throughout may include manual doors and automatic doors.
- The ground, first and second floors can be accessed via a standard lift and stairs.
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Getting Help and Assistance
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- There is seating available.
- There is no hearing assistance system.
- You can borrow or hire the following equipment: a manual wheelchair.
- There is not a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: phone charging points and Wi-Fi.
Toilet and Changing Facilities
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Toilet Facilities
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- There are 3 toilets with adaptations.
- Toilets with adaptations are located within the reception area, in the changing place with adaptations and in the adapted gym changing room.
- The transfer space varies between left and right in the toilets with adaptations.
- The male and female step-free toilet facilities are located in the reception area.
- The male and female step-free toilet facilities are located in the pool side standard changing rooms.
- The male and female step-free toilet facilities are located in the gym.
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Changing Places and Changing Facilities
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- The Changing Places toilet facilities are located at the poolside.
- Standard changing facilities are located at the poolside and in the gym.
- Parent and baby changing facilities are located within female toilets, adapted toilets and in family changing cubicles in standard changing rooms.
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Washroom and Shower Facilities
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- The shower facilities which have adaptations are located within the changing room with adaptations and within the adaptive gym changing room.
- Standard shower facilities are located within the poolside changing area and the standard gym changing area.
Parking
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Car Park
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- The car park is located at the front of the building.
- The car park is open air/surface.
- The car park surface consists of tarmac.
- There are 9 designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked and signposted.
- The surveyed Blue Badge parking bay dimensions are 230cm (width) x 475cm (depth).
- There is a marked zone to one side but not at the rear.
- The width of the marked zone is 129cm.
- The nearest designated bay is 30m from the main entrance.
- The most accessible route from the Blue Badge parking has a slight ramp or slope.
- There is a dropped kerb with tactile paving from the designated Blue Badge parking.
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Charges and Restrictions
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- Parking is free for all users.
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Electric Vehicle Charging Points
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- There are 2 electric vehicle charging points.
- The dimensions of the surveyed electric vehicle charging bay are 230cm (width) x 475cm (depth).
- The controls are not at a suitable height for a wheelchair user.
- The nozzle holster is not at a suitable height for a wheelchair user.
- The charging points require an app.
- There are no electric vehicle charging points designated for Blue Badge holders.
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Drop-off Point
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- There is not a designated drop-off point available.
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Public Car Parks
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- There are 5 reservation only Blue Badge bays located between the car park and the building.
Entrance
- This entrance is located at the front of the building.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free access via ramp at the entrance.
- The ramp has a slight gradient.
- The ramp is between 75cm and 150cm wide with handrails on both sides.
- The ramp bypasses the steps.
- There are 5 steps with handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails extend horizontally beyond the first and last step.
- The steps are unmarked.
- The steps have tactile markings at the top and bottom.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 16cm.
- The depth of the steps is between 30cm and 45cm.
- There are double automatic doors at this entrance.
- The doors open by sliding.
- The width of the opening is 177cm.
- The doors have a low visual contrast.
- There is a second single automatic door.
- The second door opens by sliding.
- The width of the opening is 99cm.
- The second door has a low visual contrast.
- There is step-free level access as you enter.
Reception
- The reception is located to the left after the main entrance.
- The distance from the main entrance is 5m.
- The most accessible route to reception has automatic doors.
- There is step-free level access to reception.
- The height of the reception desk is 97cm.
- There is a lowered section at the desk.
- The height of the lowered section is 76cm.
- There is not a hearing assistance system.
- The height of the touchscreen display ranges from 85cm to 90cm from the floor.
- The touchscreen has the following accessibility aids: a magnifier.
- The measurements for the touchscreen are based on the lowered touch screen available.
- There is background noise in this area.
- Some flooring is shiny.
- Lighting levels were even at the time of the survey.
- There are security barriers with a wider opening which are operated by key card.
- Staff are also available to operate barriers if required or to assist. The wider barrier is 129cm wide.
Getting Around
- There is step-free level access throughout the majority of areas, this may include the use of a lift.
- The following areas have stepped access: the pool, some fitness suites, the gym, the sports courts and the children's soft play/sensory room.
- Access throughout may include manual doors, automatic doors and doors permanently held open.
- Some flooring is shiny.
- There is a high visual contrast between the walls and floor in all areas.
- Some of the walls have a reflective finish.
- There is background noise in some areas of the venue.
- Wayfinding signage is provided.
- The colour, design and typeface of signs is consistent throughout.
- Lighting levels were even at the time of the survey.
- Lighting levels are adjustable in some areas.
Lift
- The lift surveyed is located beside the reception area.
- The distance from the reception desk is 5m.
- The most accessible route to the lift has step-free level access.
- The ground, first, and second floors are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings and a high visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 81cm.
- The internal dimensions of the lift are 110cm (width) x 139cm (depth).
- The internal lift control buttons have tactile markings, Braille markings and a high visual contrast.
- All of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a mirror to aid reversing, an audible announcer and a visual floor indicator.
- Lighting levels were even at the time of the survey.
Stairs
- The stairs surveyed are located ahead of reception.
- The ground, first and second floors can be accessed by these stairs.
- There are 20+ steps between floors.
- The steps are clearly marked and have handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 16cm.
- The depth of the steps is between 30cm and 45cm.
- Lighting levels were even at the time of the survey.
Access To (Café)
- The distance from the main entrance is 10m.
- The most accessible route has step-free level access and automatic doors.
- There is no signage on or near the entrance.
- There are double automatic doors which open towards you.
- One of the doors was locked at the time of the survey.
- The locked door can be opened on request.
- The push pad for the automatic doors is at a height of 74cm.
- The width of the opening is 80cm.
- The doors have a medium visual contrast.
- There is a push pad or push button to exit at a height of 94cm.
Eating and Drinking
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Location and Service
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- The café is located straight ahead via the main entrance and close to the reception.
- The most accessible route has step-free level access and automatic doors.
- This area has a counter where food and drink can be ordered and numerous seating options.
- Full table service is available on request only.
- Menus are available on a board.
- The following dietary requirements can be catered for: dairy free, lactose free, vegetarian and vegan.
- The following are available: drinking straws, takeaway cups and takeaway cutlery.
- There is not a hearing assistance system.
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Order and Payment
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- The payment counter was surveyed.
- The counter is located at the rear of the café.
- There is step-free level access to the counter.
- The height of the counter is 92cm.
- There is not a lowered section at the counter.
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Seating Area
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- There is step-free level access throughout the seating area.
- There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- Some flooring is shiny.
- The walls and floor have a high visual contrast.
- Seating available in this area includes: chairs without armrests.
- Furniture available in this area includes: tables.
- The surface height of the tables is suitable for wheelchair users.
- The clear height under the tables is suitable for wheelchair users.
- There is background noise in this area which varies depending on the time of day.
- Lighting levels were even at the time of the survey.
- Lighting levels are adjustable.
Lift (Play Zone)
- The lift surveyed is located to the right as you enter via the main entrance.
- This lift is a platform lift.
- The distance from the main entrance is 10m.
- The most accessible route to the lift has automatic doors, step-free level access, manual doors and a slight ramp or slope.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have a medium visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 82cm.
- The internal dimensions of the lift are 82cm (width) x 126cm (depth).
- The internal lift control buttons have tactile markings and a high visual contrast.
- The majority of the internal controls are at a suitable height for a wheelchair user.
- The button needs to be pressed constantly when in use.
- Internally the lift has: a separate door to exit.
- Lighting levels were even at the time of the survey.
- There are other lifts available at this location which are of a similar size.
- There is a similar lift inside the play zone to access the sensory room.
Area (Play Zone)
- The Play Zone is to the right as you enter via the main entrance.
- There is written text signage on or near the door.
- There is step-free level access via lift into this area.
- There are 7 steps with handrails on both sides.
- The handrails are not easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The steps are clearly marked.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 16cm.
- The depth of the steps is between 30cm and 45cm.
- There are double manual doors with a low visual contrast.
- The locked door can be opened on request.
- The doors open towards you.
- The width of the opening is 90cm.
- Facilities available in this area include: soft play area, jungle gym, sensory room, various seating, and toilet facilities.
- There is step-free level access throughout the area, this may include the use of a lift.
- The following areas have stepped access: the sensory room.
- Access throughout the area may include manual doors.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- Some flooring is shiny.
- The walls and floor have a high visual contrast.
- Seating available in this area includes: chairs without armrests and benches.
- Furniture available in this area includes: tables.
- Some seating is fixed.
- The surface heights are suitable for wheelchair users.
- The clear underside space of the surfaces is suitable for wheelchair users.
- There is not a hearing assistance system.
- There is background noise in this area which varies depending on the time of day.
- Wayfinding signage is not provided.
- Lighting levels were even at the time of the survey.
Pool
- This is an indoor swimming pool.
- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: the hot tub.
- Access throughout this area may include slippery surfaces.
- Some flooring is shiny.
- Seating available around the pool includes: benches.
- The seating is fixed.
- There is an emergency alarm at poolside.
- Lighting levels were even at the time of the survey.
- Access into the water is via a ladder.
- There are 7 steps with handrails on both sides.
- The handrails are easy to grip.
- The handrails do not cover the flight of the steps throughout its length.
- The steps are clearly marked.
- The pool is staffed at all times.
- The following adaptations are available for disabled people: submersible wheelchair.
- Additional facilities include: a jacuzzi, a hot tub, a children's pool and poolside showers.
Changing Places (Poolside - Right Hand Transfer)
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Location and Access
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- The Changing Places facility surveyed is located at the poolside.
- The Changing Places toilet is in addition to other toilet facilities.
- There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
- The distance from the lift is 60m.
- The most accessible route to the Changing Places facility has manual doors.
- There is step-free level access into the facility.
- There is Braille, tactile, pictorial and written text signage on or near the door.
- The door opens by sliding and has a high visual contrast.
- The width of the door opening is 99cm.
- The door has a twist lock.
- Internally the door has a high visual contrast.
- There is not a grab rail on the internal door.
- The dimensions of the facility are 379cm (width) x 282cm (depth) and there is room for a wheelchair user to manoeuvre (180cm x 180cm).
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Toilet Details
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- There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
- The transfer space on the right as you face the toilet is 185cm.
- There is a spatula flush on the transfer side.
- There is no horizontal grab rail for the toilet.
- There is a vertical grab rail on the right as you face the toilet.
- The vertical grab rail has a high visual contrast.
- There are dropdown rails on both sides of the toilet.
- The dropdown rails have a high visual contrast.
- The toilet seat is 49cm from the floor.
- The toilet seat has a low visual contrast.
- There is not a wall mounted toilet roll holder.
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Changing Bench and Hoist Details
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- The changing bench is wall mounted and height adjustable.
- The length of the changing bench is 190cm.
- The facility hoist is powered overhead and accesses all areas.
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Shower Details
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- There is an adjustable shower head.
- The shower controls are lever mixer.
- There is a shower seat.
- The shower seat is 52cm from the floor.
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Other Facilities
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- There is a height adjustable wash basin.
- The wash basin has a lever tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a wall mounted soap dispenser.
- The soap dispenser has a high visual contrast.
- The soap dispenser is 118cm from the floor.
- There is not a towel dispenser.
- A wide paper roll dispenser is available.
- The height of the wide paper roll dispenser is 140cm.
- There is a wall mounted hand dryer.
- The hand dryer has a high visual contrast.
- The hand dryer is 100cm from the floor.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a full length mirror.
- There is a shelf, however there is an obstruction in front of it.
- The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
- The facility has a nappy/incontinence items bin and a sanitary bin.
- There are no coat hooks.
- A privacy screen is available.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.
Standard Changing Room (Poolside)
- The changing room surveyed is located on the ground floor and to the left as you exit the lift.
- The distance from the lift is 60m.
- The most accessible route to the changing room has manual doors.
- There is step-free level access into the changing room.
- The door opens outwards automatically and has a low visual contrast.
- The width of the door opening is 160cm.
- Internally the door has a high visual contrast.
- Facilities in the changing room include: a changing table/bench, a toilet, a wash basin, a baby change table and a locker.
- The wash basin has a sensor tap.
- The toilet seat has a low visual contrast.
- Additional features include: a full length mirror, a mirror, coat hooks, a baby changing table and a hand dryer.
- The hand dryer has a high visual contrast.
- The changing room has a nappy/incontinence items bin and a sanitary bin.
- The height of the baby change facility when in use is 109cm.
- There is a fixed height shower head.
- The shower controls are push.
- There is no shower seat.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.
- There are also similar changing facilities attached to the gym on the second floor.
Gym
- The gym is located on the second floor.
- There is step-free level access into the gym.
- There is a single manual door with a high visual contrast.
- The door is permanently held open.
- The width of the opening is 114cm.
- There is step-free level access throughout.
- Access throughout may include narrow walkways.
- There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
- The gym is staffed when open.
- Some flooring is shiny.
- The walls and floor have a high visual contrast.
- There is some clear manoeuvring space between equipment (150cm x 150cm).
- Equipment includes free weights, cable resistance machines and upper body machines where fixed seats can be removed.
- There is not a hearing assistance system.
- There is background noise in this area.
- Lighting levels were even at the time of the survey.
Changing Room with Adaptations (Gym - Left Hand Transfer)
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Location and Access
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- The changing room surveyed is located in the gym.
- The distance from the lift is 15m.
- The most accessible route to the changing room has manual doors.
- There is step-free level access into the changing room.
- There is Braille, tactile, pictorial and written text signage on or near the door.
- The door opens inwards and has a high visual contrast.
- The width of the door opening is 87cm.
- The door has a twist lock.
- Internally the door has a high visual contrast.
- There is not a grab rail on the internal door.
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Dimensions and Features
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- Facilities available in the changing room include: a wash basin, a wheel-in shower, a locker at a suitable height for a wheelchair user, a dry seat for changing with a grab rail/dropdown rail and a toilet.
- The dimensions of the changing room are 384cm (width) x 208cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the left of the toilet as you look at it.
- The lateral transfer space is 225cm (from the side of the toilet pan).
- There is a lever flush on the non-transfer side.
- There is no horizontal grab rail for the toilet.
- There is no vertical grab rail for the toilet.
- There is a dropdown rail on the non-transfer side.
- The dropdown rail has a medium visual contrast.
- The toilet seat is 47cm from the floor.
- The toilet seat has a low visual contrast.
- The toilet has a padded backrest.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a low visual contrast.
- The toilet roll holder is 55cm from the floor.
- The wash basin and taps cannot be reached when seated on the toilet.
- The wash basin is 73cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rail is on the right of the wash basin as you look at it.
- The wash basin grab rail has a low visual contrast.
- There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
- The soap dispenser has a low visual contrast.
- The soap dispenser is 91cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a high visual contrast.
- The hand dryer is 123cm from the floor.
- There is no emergency alarm.
- There is a mirror.
- There is no shelf.
- The changing room has a sanitary bin.
- There are no coat hooks.
- There is room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
- There is an adjustable shower head.
- There is a flip-down shower seat.
- The shower seat is 53cm from the floor.
- The shower controls are lever mixer.
- There is a grab rail for the shower.
- The shower grab rail has a low visual contrast.
- There is a pull cord emergency alarm for the shower, however it is not within 10cm from the floor.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.
Entrance (Pitches)
- This entrance is located to the left side of the building.
- The approach to the entrance has uneven surfaces.
- The entrance area is not clearly signed.
- There is not a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There is a single manual gate at this entrance.
- The gate is permanently held open.
- The width of the opening is 105cm.
- The gate has a high visual contrast.
- There is a second single manual gate.
- The second gate opens towards you.
- The width of the opening is 137cm.
- The second gate has a high visual contrast.
- There is stepped access as you enter.
- There are 20+ steps with handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails extend horizontally beyond the first and last step.
- The steps have some clear markings.
- The steps have tactile markings at the top and bottom.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 15cm.
- The depth of the steps is between 30cm and 45cm.
- The steps detailed are in between the first and second gates.
Toilet with Adaptations (Reception - Right Hand Transfer)
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Location and Access
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- The toilet surveyed is located straight ahead from the main entrance.
- The distance from the main entrance is 15m.
- The most accessible route to the toilet has manual doors and step-free level access.
- There is step-free level access into the facility.
- There is pictorial signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The width of the door opening is 91cm.
- The door has a twist lock.
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a high visual contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 204cm (width) x 233cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the right as you face the toilet.
- The lateral transfer space is 91cm (from the side of the toilet pan).
- There is a spatula flush on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a high visual contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a low visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a medium visual contrast.
- The toilet roll holder is 93cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 74cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a wall mounted soap dispenser which can be reached when seated on the toilet.
- The soap dispenser has a low visual contrast.
- The soap dispenser is 97cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a high visual contrast.
- The hand dryer is 107cm from the floor.
- There is a pull cord emergency alarm, however it is not within 10cm from the floor.
- There is a full length mirror.
- There is no shelf.
- The cubicle has a nappy/incontinence items bin, a sanitary bin and a pedal bin.
- There are no coat hooks.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.
