Access Guide
Overview
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About
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- This is a shopping centre and retail park.
- Services available in the venue include: Shopping malls, food court seating area and an outdoor shopping area with further external restaurants and a petrol station within the grounds.
- View information on opening times.
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Parking and Public Transport
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- The venue has its own car park, with Blue Badge parking available.
- There is a taxi rank.
- The nearest train station is Bangor Bus & Rail Centre.
- The nearest bus station is Bangor Bus & Rail Centre.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- Some individual stores such as Marks and Spencer and Next have additional external entrances which can be used to access the shopping centre.
- Please refer to their separate guides for details.
- There is step-free level access throughout.
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Getting Help and Assistance
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- There is seating available.
- There is no hearing assistance system.
- You can borrow or hire the following equipment: a manual wheelchair, an electric scooter and mobility scooter charging facilities.
- View more information on borrowing or hiring equipment (opens new tab).
- There is not a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: an ATM machine and Wi-Fi.
- Staff receive the following training: Equality training, dementia awareness, visual impairment training.
- Related Access Guides View
Toilet and Changing Facilities
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Toilet Facilities
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- There are 2 toilets with adaptations.
- Toilets with adaptations are located off the rear left mall, on the right.
- The transfer space varies between left and right in the toilets with adaptations.
- The male and female step-free standard toilet facilities are located off the rear left mall, on the right.
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Changing Places and Changing Facilities
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- Parent and baby changing facilities are located off the rear left mall, on the right.
Parking
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Car Park
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- The car park is located at the front and sides of the building.
- The car park is open air/surface.
- The car park surface consists of tarmac.
- There are 15+ designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked and signposted.
- The surveyed Blue Badge parking bay dimensions are 230cm (width) x 480cm (depth).
- There is a marked zone to both sides but not at the rear.
- The width of the marked zone is 130cm.
- The nearest designated bay is 15m from the entrance.
- The most accessible route from the Blue Badge parking has step-free level access.
- There is a dropped kerb with tactile paving from the designated Blue Badge parking.
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Charges and Restrictions
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- Parking is free for all users.
- Free parking for Blue Badge holders is restricted to 4 hours.
- Clearly presented parking signs are available.
- Payment machines are located throughout the car park.
- There is not a payment machine with controls at a suitable height for a wheelchair user.
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Electric Vehicle Charging Points
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- There are 8 electric vehicle charging points.
- The dimensions of the surveyed electric vehicle charging bay are 260cm (width) x 480cm (depth).
- The nozzle holster is not at a suitable height for a wheelchair user.
- The charging points require tap and pay (contactless payment).
- There are no electric vehicle charging points designated for Blue Badge holders.
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Drop-off Point
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- There is a designated drop-off point available.
Parking (Retail Park)
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Car Park
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- The car park is located in the retail park.
- The car park is open air/surface.
- The car park surface consists of tarmac.
- There are 6 designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked.
- The surveyed Blue Badge parking bay dimensions are 305cm (width) x 505cm (depth).
- There is a marked zone to one side but not at the rear.
- The width of the marked zone is 130cm.
- The nearest designated bay is 15m from the shops.
- The most accessible route from the Blue Badge parking has a slight ramp or slope.
- There is a dropped kerb without tactile paving from the designated Blue Badge parking.
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Charges and Restrictions
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- Parking is free for all users.
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Drop-off Point
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- There is not a designated drop-off point available.
Shopping Centre Entrance
- This entrance is located at the front of the building.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There are double automatic doors at this entrance.
- The doors open by sliding.
- The width of the opening is 198cm.
- The doors have a low visual contrast.
- There is a second set of double automatic doors.
- The second set of doors open by sliding.
- The width of the opening is 184cm.
- The second set of doors have a low visual contrast.
- There is a third set of doors, similar to the second set.
Getting Around the Shopping Centre
- There is step-free level access throughout all areas.
- Some flooring is shiny.
- There is a low visual contrast between the walls and floor in the majority of walkways.
- There is background noise.
- Wayfinding signage is provided.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signs is consistent throughout.
- Seating available in the walkways includes: armchairs and benches.
- Lighting levels were even at the time of the survey.
- There is overhead NaviLens signage throughout the building to assist visually impaired app users with navigation.
Getting Around the Retail Park
- The following is available in this area: a retail park.
- Outdoor areas consist of block paving.
- There are footpaths throughout.
- The majority of the paths are wide enough for wheelchair users.
- There is step-free level access throughout all areas.
- The following areas have step-free access via ramps or slopes: The retail park stores to the right of the shopping centre.
- There are not any seats situated along the paths for people to rest.
- The paths have bollards.
Lesley Food Court
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Location and Access
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- The food court is located in the middle of the shopping centre.
- The most accessible route has step-free level access.
- There is step-free level access into this area.
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Service
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- This area has numerous seating options.
- Full table service is not available.
- Menus are wall-mounted.
- The following are available: drinking straws, takeaway cups and takeaway cutlery.
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Seating Area
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- There is step-free level access throughout the seating area.
- There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The flooring is patterned.
- The walls and floor visual contrast varies between low and high.
- Seating available in this area includes: chairs without armrests and benches.
- Furniture available in this area includes: tables and booths.
- Some chairs are fixed.
- The surface height of the tables is suitable for wheelchair users.
- The clear height under the tables is suitable for wheelchair users.
- There is background noise in this area.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Toilet with Adaptations (Left Hand Transfer)
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Location and Access
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- The toilet surveyed is located off the rear left mall, on the right.
- The distance from the entrance is 135m.
- The most accessible route to the toilet has step-free level access.
- There is step-free level access into the facility.
- There is tactile and pictorial signage on or near the door.
- The door opens outwards and has a medium visual contrast.
- The width of the door opening is 99cm.
- The door has a locking handle.
- Internally the door has a medium visual contrast.
- There is a grab rail on the internal door with a high visual contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 201cm (width) x 245cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
- The lateral transfer space is 90cm (from the side of the toilet pan).
- There is a spatula flush on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a medium visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has varying visual contrasts.
- There is a dropdown rail on the transfer side.
- The dropdown rail has varying visual contrasts.
- The toilet seat is 48cm from the floor.
- The toilet seat has a low visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a medium visual contrast.
- The toilet roll holder is 98cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 74cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have varying visual contrasts.
- There is a wall mounted soap dispenser which can be reached when seated on the toilet.
- The soap dispenser has a medium visual contrast.
- The soap dispenser is 95cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a medium visual contrast.
- The hand dryer is 94cm from the floor.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a full length mirror.
- There is a shelf, however there is an obstruction in front of it.
- The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
- The cubicle has a nappy/incontinence items bin and a sanitary bin.
- There is one coat hook.
- The coat hook is 139cm from the floor.
- The walls and floor have a low visual contrast.
- Lighting levels were even at the time of the survey.
Parent and Baby Room / Feeding Room
- The room surveyed is located off the rear left mall, on the right.
- The distance from the entrance is 130m.
- The most accessible route to the room has step-free level access.
- There is step-free level access into the room.
- There is pictorial signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The width of the door opening is 86cm.
- Internally the door has a high visual contrast.
- The height of the baby change facility when in use is 90cm.
- There is a toilet, a paper towel dispenser and a coat hook in the room.
- The wash basin has a sensor tap.
- The room has a waste bin, a nappy/incontinence items bin and a sanitary bin.
- Seating available in the room includes: armchairs.
- The walls and floor have a low visual contrast.
- Lighting levels were even at the time of the survey.
