Access Guide
Overview
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About
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- Facilities available in the venue include: multiple adapted and standard toilets/showers/changing rooms, Ards CryoSpa, two function rooms with kitchens, multiple outdoor sports and football pitches.
- View information on opening times
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Parking and Public Transport
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- The venue has its own car park, with Blue Badge parking available.
- There is a drop-off point.
- The nearest train station is Bangor.
- The nearest bus station is Newtownards Bus Station.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
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Getting In and Around
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- There is step-free access via slope at the most accessible entrance.
- There is step-free level access throughout, this may include the use of a lift.
- Access throughout may include manual doors and doors permanently held open.
- The ground and first floors can be accessed via a standard lift and stairs.
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Getting Help and Assistance
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- There is seating available.
- There is no hearing assistance system.
- You can borrow or hire the following equipment: a manual wheelchair.
- Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: Wi-Fi.
Toilet and Changing Facilities
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Toilet Facilities
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- There are 3 toilets with adaptations.
- Toilets with adaptations are located on the ground floor, just off reception and on the first floor, just around the corner from the lift.
- The transfer space varies between left and right in the toilets with adaptations.
- Ambulant toilet facilities are located on the ground floor, within the standard toilet.
- The male and female step-free toilet facilities are located on the ground floor, just off reception and on the first floor, just around the corner from the lift.
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Changing Places and Changing Facilities
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- Standard changing facilities are located on the ground floor, along both corridors.
- Parent and baby changing facilities are located within the ground floor toilets with adaptations.
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Washroom and Shower Facilities
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- The shower facilities which have adaptations are located on the ground floor within the toilets with adaptations and in each changing room.
- Standard shower facilities are located on the ground floor within each changing room.
Parking
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Car Park
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- The car park is located to the front and left side of the building.
- The car park is open air/surface.
- The car park surface consists of tarmac.
- There are 8 designated Blue Badge parking bays available.
- The Blue Badge bays have faded markings.
- The surveyed Blue Badge parking bay dimensions are 228cm (width) x 475cm (depth).
- There is a marked zone to both sides and rear.
- The width of the marked zone is 126cm.
- The nearest designated bay is 6m from the main entrance.
- The most accessible route from the Blue Badge parking has a slight ramp or slope.
- There is a dropped kerb without tactile paving from the designated Blue Badge parking.
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Charges and Restrictions
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- Parking is free for all users.
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Electric Vehicle Charging Points
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- There are 2 electric vehicle charging points designated for Blue Badge holders.
- The dimensions of the surveyed electric vehicle charging bay designated for Blue Badge holders are 290cm (width) x 476cm (depth).
- The controls for the Blue Badge charging points are not at a suitable height for a wheelchair user.
- The nozzle holster for the Blue Badge charging points is not at a suitable height for a wheelchair user.
- The charging points designated for Blue Badge holders require tap and pay (contactless payment).
- The nearest Blue Badge charging point is 50m from the main entrance.
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Drop-off Point
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- There is a designated drop-off point available.
- The designated drop-off point is located in front of the main entrance.
- There is a dropped kerb without tactile paving from the drop-off point.
Entrance (Main)
- This entrance is located at the front of the building.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free access via slope at the entrance.
- The slope has a slight gradient.
- There is an intercom at a height of 114cm.
- There are double automatic doors at this entrance.
- The doors open by sliding.
- The width of the opening is 130cm.
- There is a small lip on the threshold of the opening.
- The doors have a high visual contrast.
- There is a second set of double automatic doors.
- The second set of doors open by sliding.
- The width of the opening is 140cm.
- The second set of doors have a low visual contrast.
- There is step-free level access as you enter.
Reception
- The reception is located immediately to the left as you enter via the main entrance.
- The distance from the main entrance is 2m.
- There is step-free level access to the reception.
- The height of the reception desk is 104cm.
- There is a lowered section at the desk.
- The height of the lowered section is 74cm.
- The reception has patterned/distracting backgrounds.
- There is not a hearing assistance system.
- There is background noise in this area.
- Some flooring is shiny.
- Lighting levels vary due to the size of the space.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: armchairs and benches.
- Furniture available in this area includes: coffee tables.
Getting Around
- There is step-free level access throughout all areas, this may include the use of a lift.
- Access throughout may include manual doors and doors permanently held open.
- Some flooring is shiny.
- There is background noise in some areas of the venue.
- Wayfinding signage is provided.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signs is consistent throughout.
- Seating available in the walkways includes: armchairs and benches.
- Lighting levels vary due to the size of the space.
- Lighting levels are adjustable in some areas.
Toilet with Adaptations (Ground Floor - Reception - Right Hand Transfer)
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Location and Access
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- The toilet surveyed is located straight ahead from the main entrance, on the right.
- The distance from the main entrance is 15m.
- The most accessible route to the toilet has step-free level access.
- There is step-free level access into the facility.
- There is pictorial and written text signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The width of the door opening is 91cm.
- The door has a lever twist lock.
- Internally the door has a high visual contrast.
- There is not a grab rail on the internal door.
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Dimensions and Features
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- The dimensions of the cubicle are 242cm (width) x 261cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the right as you face the toilet.
- The lateral transfer space is 178cm (from the side of the toilet pan).
- There is a spatula flush on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a high visual contrast.
- The toilet seat is 47cm from the floor.
- The toilet seat has a low visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a medium visual contrast.
- The toilet roll holder is 80cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 74cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a wall mounted soap dispenser which can be reached when seated on the toilet.
- The soap dispenser has a high visual contrast.
- The soap dispenser is 106cm from the floor.
- There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
- The towel dispenser has a high visual contrast.
- The towel dispenser is 154cm from the floor.
- There is not a hand dryer.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a mirror.
- There is no shelf.
- The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
- There are multiple coat hooks.
- The coat hooks are 170cm from the floor.
- The height of the baby change facility when in use is 80cm.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.
- A similar facility with left hand transfer is available next to this facility.
Shower with Adaptations (Ground Floor - Reception - Toilet with Adaptations Right Hand Transfer)
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Location and Access
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- The shower surveyed is located straight ahead from the main entrance, on the right, within the toilet with adaptations.
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Dimensions and Features
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- There is room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
- There is an adjustable shower head which can also be detached.
- The shower controls are lever mixer.
- There is a flip-down shower seat.
- The shower seat is 49cm from the floor.
- There is a grab rail and dropdown rails for the shower.
- The grab rail has a high visual contrast.
- The dropdown rails have a high visual contrast.
- There is a pull cord emergency alarm for the shower, however it was tied up at the time of the survey.
- A shower with adaptations is available in the left hand transfer toilet with adaptations next to this facility.
Changing Room with Adaptations (Ground Floor - Female)
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Location and Access
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- The changing room surveyed is located ahead from the main entrance then down the corridor on the left .
- The distance from the main entrance is 30m.
- The most accessible route to the changing room has step-free level access and doors permanently held open.
- There is step-free level access into the changing room.
- There is pictorial, written text and numbered signage on or near the door.
- The door opens inwards and has a high visual contrast.
- The width of the door opening is 90cm.
- The door has a twist lock.
- Internally the door has a high visual contrast.
- There is not a grab rail on the internal door.
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Dimensions and Features
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- Facilities available in the changing room include: a changing table/bench, a wheel-in shower and a dry seat for changing with a grab rail/dropdown rail.
- The dimensions of the changing room are 375cm (width) x 490cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
- The changing room has a waste bin.
- There are multiple coat hooks.
- The coat hooks are 157cm from the floor.
- There is room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
- There is an adjustable shower head which can also be detached.
- There is a flip-down shower seat.
- The shower seat is 49cm from the floor.
- The shower controls are lever mixer.
- There are grab rails and dropdown rails for the shower.
- The shower grab rails have a high visual contrast.
- The shower dropdown rails have a high visual contrast.
- There is a pull cord emergency alarm for the shower within 10cm from the floor.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.
- There is a second door to enter all changing rooms with a width of 91cm.
There are multiple similar female and male changing rooms available.
Room (Ground Floor - Function Room 1)
- The room is located at the far end of the corridor, on the left after reception.
- The distance from the main entrance is 30m.
- The most accessible route to the room has step-free level access, manual doors and doors permanently held open.
- There is written text and numbered signage on or near the door.
- There is step-free level access into the room.
- There are double manual doors with a high visual contrast.
- The doors open towards you.
- The width of the opening is 142cm.
- There is step-free level access throughout the room.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a high visual contrast.
- Seating available in the room includes: chairs without armrests.
- Furniture available in the room includes: tables.
- The surface heights are suitable for wheelchair users.
- The clear underside space of the surfaces is suitable for wheelchair users.
- There is not a hearing assistance system.
- There is background noise in this area which varies depending on the function/event.
- Lighting levels vary due to the size of the space.
- Lighting levels are adjustable.
Kitchen (Ground Floor - Function Room 1)
- The kitchen is located within function room 1 on the ground floor, at the end of the corridor to the left.
- There is step-free level access into the kitchen.
- There is a single manual door with a high visual contrast.
- The door opens away from you.
- The width of the opening is 90cm.
- There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- The walls and floor have a high visual contrast.
- The work surface is 90cm from the floor.
- A lowered work surface is not available.
- Overhead and under counter cupboards are available.
- The hob is 90cm from the floor.
- A lowered hob is not available.
- The oven is at a suitable height for a wheelchair user.
- The sink is 84cm from the floor.
- A lowered sink is not available.
- The sink has a twist turn mixer tap.
- Facilities within the kitchen include a fridge, a microwave and a kettle.
- Lighting levels were even at the time of the survey.
Room (Ards CryoSpa)
- The room is located down the left hand corridor from the main entrance and on the left.
- The distance from the main entrance is 20m.
- The most accessible route to the room has step-free level access and doors permanently held open.
- There is pictorial and written text signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a high visual contrast.
- The door opens away from you.
- The width of the opening is 90cm.
- The following areas have stepped access: the CryoSpa tub.
- Furniture cannot be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a high visual contrast.
- Seating available in the room includes: chairs without armrests.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this room.
- Lighting levels were even at the time of the survey.
Lift
- The lift surveyed is located straight ahead from the main entrance, just past reception, and on the right.
- The distance from the main entrance is 10m.
- The most accessible route to the lift has step-free level access.
- The ground and first floors are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have a low visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 90cm.
- The internal dimensions of the lift are 109cm (width) x 191cm (depth).
- The internal lift control buttons have tactile markings, Braille markings and a high visual contrast.
- All of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a separate door to exit, a visual floor indicator and an audible announcer.
- Lighting levels were even at the time of the survey.
Stairs
- The stairs surveyed are located straight ahead from the main entrance, just past reception, and on the right.
- The ground and first floors can be accessed by these stairs.
- There are 20+ steps between floors.
- The steps are clearly marked and have handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 16cm.
- The depth of the steps is between 30cm and 45cm.
- Lighting levels were even at the time of the survey.
Room (First Floor - Function Room 2)
- The room is located on the first floor, down the corridor to the left as you exit the lift.
- The distance from the lift is 10m.
- The most accessible route to the room has step-free level access and manual doors.
- There is written text and numbered signage on or near the door.
- There is step-free level access into the room.
- There are double manual doors with a high visual contrast.
- The doors open towards you.
- The width of the opening is 166cm.
- There is step-free level access throughout the room.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a high visual contrast.
- Seating available in the room includes: chairs without armrests and sofas.
- Furniture available in the room includes: tables.
- The surface heights are suitable for wheelchair users.
- The clear underside space of the surfaces is suitable for wheelchair users.
- There is not a hearing assistance system.
- There is background noise in this area which varies depending on the function/event.
- Lighting levels were even at the time of the survey.
Toilet with Adaptations (First Floor - Right Hand Transfer)
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Location and Access
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- The toilet surveyed is located on the first floor, through to the left from the lift .
- The distance from the lift is 15m.
- The most accessible route to the toilet has manual doors.
- There is step-free level access into the facility.
- There is pictorial and written text signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The width of the door opening is 92cm.
- The door has a lever twist lock.
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a low visual contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 159cm (width) x 213cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
- The lateral transfer space is 92cm (from the side of the toilet pan).
- There is a spatula flush on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a high visual contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a high visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a medium visual contrast.
- The toilet roll holder is 81cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 74cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
- The soap dispenser has a low visual contrast.
- The soap dispenser is 106cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a low visual contrast.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a mirror.
- There is no shelf.
- The cubicle has a nappy/incontinence items bin and a sanitary bin.
- There are no coat hooks.
- The height of the baby change facility when in use is 94cm.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.
Outdoor Spaces
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Location and Access
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- The toilet surveyed is located on the first floor, to the left from the lift.
- The distance from the lift is 15m.
- The most accessible route to the toilet has step-free level access and manual doors.
- There is step-free level access into the facility.
- There is pictorial and written text signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The width of the door opening is 92cm.
- The door has a lever twist lock.
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a low visual contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 158cm (width) x 212cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
- The lateral transfer space is 92cm (from the side of the toilet pan).
- There is a spatula flush on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a high visual contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a high visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a medium visual contrast.
- The toilet roll holder is 79cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 74cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
- The soap dispenser has a low visual contrast.
- The soap dispenser is 106cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a low visual contrast.
- The hand dryer is 101cm from the floor.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a mirror.
- There is no shelf.
- The cubicle has a nappy/incontinence items bin and a sanitary bin.
- There are no coat hooks.
- The height of the baby change facility when in use is 93cm.
- The walls and floor have a medium visual contrast.
- Lighting levels were even at the time of the survey.
