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Bangor Bus and Rail Centre

Abbey Street, Bangor, Co. Down, BT20 4JA

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Access Guide

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Introduction

Opening Times

  • Monday 05:30 - 00:00.
  • Tuesday 05:30 - 00:00.
  • Wednesday 05:30 - 00:00.
  • Thursday 05:30 - 00:00.
  • Friday 05:30 - 00:00.
  • Saturday 05:45 - 23:45.
  • Sunday 08:00 - 23:00.

Location

  • The venue is situated within the centre of the town.
  • This venue is situated in Bangor.
  • The venue is not situated on a road which has a steep gradient.

Parking (Abbey Street)

  • The venue does have its own car park.
  • Parking is free for all users.
  • Venue Car Park View
    • The car park is located on Abbey Street.
    • The car park type is open air/surface.
    • There is/are 8 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 360cm x 480cm (11ft 10in x 15ft 9in).
    • The nearest Blue Badge bay is 100m (109yd 1ft) from the car park entrance.
    • The furthest Blue Badge bay is 180m (196yd 2ft) from the car park entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does have tactile paving.
    • There is a road to cross between the car park and the entrance.
    • The road is generally busy.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details. View
    • There is a designated drop off point.
    • The drop off point is located outside the main entrance.

Parking (Dufferin Avenue - Park and Ride)

  • The venue does have its own car park.
  • Parking is free for all users.
  • Venue Car Park View
    • The car park is located off Dufferin Avenue.
    • The car park type is open air/surface.
    • There is/are 6 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 250cm x 400cm (8ft 2in x 13ft 1in).
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The car park surface is tarmac.
    • There is a road to cross between the car park and the entrance.
    • The road is generally quiet.
    • The car park does have a height restriction barrier.
    • The maximum height is 216cm (7ft 1in).
  • On Street Parking and Drop-off Details. View
    • There is not a designated drop off point.
  • Comments View
    • Access from Dufferin Avenue car park to the train and bus station is via steep pathways and roads, assistance would be required.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 142cm (4ft 8in).

Outside Access (Ticket Office Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the bus station, to the rear of the station concourse.
    • There is step-free access at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 123cm.

Outside Access (Car Park Entrance)

  • Entrance View
    • This information is for the entrance located on the side of the building on Abbey Street, opposite the car park.
    • There is step-free access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 147cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 151cm.
  • Comments View
    • There is a pelican crossing to cross a dual carriageway to access both car parks.

Reception (Ticket Office)

  • The desk/counter is 9m (9yd 2ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the system.

Inside Access

  • There is level access to the service(s).
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • Staff are trained to use the system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.
  • Comments View
    • Shopmobility @ Bangor Bus and Rail Centre provides 3 mobility scooters between 10:00 and 16:00 Wednesday to Friday.
    • Please book in advance on 028 9080 8090.

Other Floors (Concourse to Platforms Level Change)

  • Steps View
    • The floors which are accessible by stairs are Concourse to Platforms.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.
  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are Concourse to Platforms.
    • The escalators steps are clearly marked.
    • The foot and head of the escalators are not clearly marked.
    • The lighting levels are medium.
  • Comments View
    • There is a standard lift that bypasses both steps and escalator.

Level Change (Bus Station to Train Platforms)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located to the left of stand 5.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located to the right of stand 1.
  • There is/are 15+ step(s) to the area/service.
  • There is tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • The ramp/slope does bypass the step(s).
  • There is a lift to access this area/service.
  • The lift does bypass the step(s).
  • The lift does bypass the ramp/slope.

Lift

  • There is a lift for public use.
  • The lift is located at the rear of the main concourse.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are Concourse to Platforms.
  • The platform lift accesses a small level change.
  • Wall mounted information boards are not provided at lift landings.
  • The lift is approximately 12m (13yd 4in) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 80cm (2ft 7in).
  • The dimensions of the lift are 102cm x 210cm (3ft 4in x 6ft 11in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Train Station

  • The station is staffed.
  • There is an office to obtain help.
  • The station is not staffed between 00:00 to 05:15.
  • The office to obtain help is 20m (21yd 2ft) from the lift.
  • This office is located at the platform level of the main concourse.
  • There is a ticket office.
  • The ticket office is located at concourse level on the left as you enter the main entrance.
  • The ticket office is 10m (10yd 2ft) from the main entrance.
  • The train companies operating from within this station are NI Railways.
  • Please click here for access information for Translink.
  • There is a taxi rank at the station.
  • The taxi rank is located on Abbey Street.
  • The taxi rank is 7m (7yd 1ft) from the main entrance.
  • Shops and services within the station include Station News and Red Cafe.
  • All key concourse shops and services have level access.
  • There are 3 platform(s) in the station.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are platforms 1, 2 and 3.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Platforms which have tactile markings at the platform edge are platforms 1, 2 and 3.
    • Accessible toilets are not located on the platform(s).
    • Accessible toilets are located on the main station concourse.
    • There is a wheelchair available to borrow.
    • To borrow a wheelchair, contact station staff.

Bus Station

  • The station is staffed.
  • The station is not staffed between 17:00-06:00.
  • There is an office to obtain help (other than the ticket office).
  • The office to obtain help (other than the ticket office) is located next to the bus station entrance to the train station concourse.
  • The help office is 3m (3yd 10in) from the ticket office entrance.
  • There is a ticket office / travel centre.
  • The ticket office / travel centre is located at the rear of the building.
  • The ticket office / travel centre is 10m (10yd 2ft) from the main entrance.
  • There are 10 stands / bays.
  • The stands accessed by ramp / slope are 1-10.
  • The bus companies operating within this station are Ulsterbus.
  • There is a taxi rank at the station.
  • The taxi rank is located on Abbey Street.
  • The taxi rank is 7m (7yd 1ft) from the car park entrance.
  • There is a wheelchair to borrow.
  • To borrow a wheelchair, contact a member of staff.
  • Shops and services within the station include Station News and Red Cafe.
  • All key concourse shops and services have level access.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 13m (14yd 8in) from the main entrance.
    • This accessible toilet is located at the rear of the station concourse at the lower level.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from the station staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 217cm x 213cm (7ft 1in x 6ft 12in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 147cm (4ft 10in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are not available in the cubicle.
    • There is a/are sanitary disposal units.
    • There is a/are coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 130cm (4ft 3in).
    • There is not a toilet roll holder.
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is fair.
    • The lighting levels are medium.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located at the rear of the station concourse on the lower level.
    • The female and male toilets are approximately 14m (15yd 11in) from the main entrance.
    • Inside the venue, there is level access to the female and male toilets.
    • Lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located at the rear of the building.
    • The height of the baby change table once extended is 83cm (2ft 9in).
    • Inside the venue, there is level access to the baby change facility.

Additional Info

  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.