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Ardbeg House

18 Charlotte Street, Port Ellen, Argyll and Bute, Isle of Islay, PA46 7DF

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Access Guide

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Accommodation Overview

  • About View
    • Formerly the Islay Hotel, Ardbeg House has undergone a complete refurbishment. It now has a restaurant, bar, courtyard and guest rooms with a whisky theme.
    • There are 12 bedrooms in total.
    • There is step-free level access to some of the bedrooms.
    • There is 1 bedroom with adaptations.
    • There is not step-free level access to the bedrooms with adaptations.
    • The bedroom with adaptations does not have an adjoining room.
    • The bedroom with adaptations has an ensuite with a wheel-in shower.
    • Dogs are welcomed at this venue.
    • Dogs are allowed in the Fèis, Legend, and Rebel rooms. Well behaved dogs are also allowed in the bar and courtyard area, although they are not permitted in the restaurant.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • There is step-free level access throughout the majority of areas, this may include the use of a lift.
    • Access throughout may include manual doors.
    • The ground and first floor can be accessed via a standard lift.
    • The following facilities are available: a seat/chair and a water bowl for assistance dogs.
  • Toilet and Changing Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located on the ground floor next to the restaurant.
    • The male and female toilet facilities are located on the lower floor, next to the bar.
    • Parent and baby changing facilities are located within the toilet with adaptations, next to the restaurant.

Entrance

  • This entrance is located on Charlotte Street.
  • There is step-free access via a very easy slope at the entrance.
  • There is a single manual door at this entrance.
  • The door opens away from you.
  • The width of the opening is 105cm.
  • There is step-free level access as you enter.

Hotel Reception

  • The reception is located to the right side after entering.
  • There is step-free level access to reception.
  • The height of the reception desk is 80cm.
  • There is not a lowered section at the desk.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this area.
  • Furniture available in this area includes: tables.

Getting Around

  • There is step-free level access throughout the majority of areas.
  • The following areas have stepped access: lower level bar area (there is a stairlift in place).
  • Access throughout may include manual doors.
  • There may be background noise.

Main Lift

  • The journey time to this lift from the entrance is approximately 2 minutes.
  • The most accessible route to the lift has step-free level access and manual doors.
  • The ground and first floors are accessed by this lift.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 77cm.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing.

Stairs

  • The stairs surveyed are located off the reception area.
  • The ground and first floors can be accessed by these stairs.
  • There are 19 steps between floors which are unmarked and have handrails on both sides.

Bedroom and Ensuite with Adaptations (Legend Room)

  • Bedroom Access View
    • The bedroom surveyed is located on the first floor.
    • The journey time to this bedroom from the lift is approximately 2 minutes.
    • The most accessible route to the bedroom has step-free level access, a lift and manual doors.
    • There is step-free level access into the bedroom.
    • There is written text signage on or near the door.
    • The key lock is at a height of 91cm.
    • The door opens inwards.
    • The width of the door opening is 83cm.
  • Bedroom Features View
    • The bedroom has a super king bed which can be split into two singles.
    • The top of the mattress is 60cm from the floor.
    • The space under the bed is 5cm from the floor.
    • There is room for a wheelchair user to manoeuvre next to the bed (150cm x 150cm).
    • The following is available in this bedroom: an armchair, a sofa, bedside plug sockets, a desk and a TV with subtitles.
    • There is no emergency alarm.
    • This bedroom does not have an adjoining room.
  • Ensuite Access View
    • There is step-free level access into the ensuite.
    • The ensuite door opens outwards.
    • The width of the door opening to the ensuite is 87cm.
  • Ensuite Dimensions and Features View
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet.
    • The lateral transfer space is 135cm (from the side of the toilet pan).
    • There is a lever flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • There is a vertical grab rail on the transfer side.
    • There is a dropdown rail on the transfer side.
    • The toilet seat is 48cm from the floor.
    • There is a wall mounted toilet roll holder, a wash basin, a soap dispenser, a bar of soap and a hand towel available.
    • The wash basin has a lever tap.
    • There are no vertical grab rails at the wash basin.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • The ensuite has a pedal bin.
    • Additional features include: a mirror.
    • The ensuite has a wheel-in shower.
    • There is room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
    • The shower has a fixed shower head, an adjustable shower head which can be detached, a flip-down seat, wall-mounted grab rails and dropdown rails.
    • The shower seat is 48cm from the floor.
    • The shower controls are lever.

Eating and Drinking (Signature Restaurant)

  • Location and Service View
    • The restaurant is located to the left of reception.
    • The most accessible route has step-free level access and manual doors.
    • Full table service is available.
    • Menus are available on a board.
    • The following dietary requirements can be catered for: dairy free, gluten free, vegetarian, nut allergy, lactose free and vegan.
    • The following are available: drinking straws.
    • There is not a hearing assistance system.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • Seating available in this area includes: benches, chairs without armrests, armchairs and chairs with armrests.
    • Furniture available in this area includes: tables.
    • There may be background noise in this area.

Eating and Drinking (Private Dining Area)

  • Location and Service View
    • This room is located off the main restaurant.
    • The most accessible route has step-free level access and manual doors.
    • This area has colleagues who can provide assistance with ordering.
    • Full table service is available.
    • Menus are handheld.
    • The following dietary requirements can be catered for: gluten free, dairy free, nut allergy, lactose free, vegan and vegetarian.
    • The following are available: takeaway cups and drinking straws.
    • There is not a hearing assistance system.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Seating available in this area includes: chairs without armrests and chairs with armrests.
    • Furniture available in this area includes: tables.
    • There may be background noise in this area.

Lift (Stairlift to Islay Bar)

  • The lift surveyed is located at the internal entrance to the bar.
  • The journey time to this lift from reception is approximately 2 minutes.
  • The most accessible route to the lift has step-free level access and manual doors.
  • The bar on the lower level and the reception are accessed by this lift.

Eating and Drinking (The Islay Bar)

  • Location and Service View
    • The bar is located on the lower level, down the stairs from the reception.
    • The most accessible route has a stair lift, steps and manual doors.
    • This area has a bar where food and drink can be ordered.
    • Full table service is available on request only.
    • Menus are handheld.
    • The following dietary requirements can be catered for: vegetarian, nut allergy, gluten free, dairy free, lactose free and vegan.
    • The following are available: drinking straws and takeaway cups.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The bar was surveyed.
    • The counter is located centrally.
    • There is step-free level access to the counter.
    • The height of the counter is 110cm.
    • There is not a lowered section at the counter.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Seating available in this area includes: chairs without armrests, armchairs, chairs with armrests, sofas, stools and high stools.
    • Furniture available in this area includes: tables and coffee tables.
    • There may be background noise in this area.

Seating Area (The Courtyard)

  • The seating area is located outside Islay Bar.
  • The seating area is uncovered.
  • The most accessible route to the seating area has manual doors and step-free level access.
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Seating available in this area includes: chairs with armrests and benches.
  • Furniture available in this area includes: tables.
  • There may be background noise in this area.
  • This area can be accessed internally via Islay Bar, or externally via the courtyard entrance.

Toilet with Adaptations (Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located near the restaurant.
    • The most accessible route to the toilet has step-free level access and manual doors.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards.
    • The width of the door opening is 80cm.
    • The door has a lever twist lock.
  • Dimensions and Features View
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 70cm (from the side of the toilet pan).
    • There is a push button flush on top of the cistern.
    • There is a horizontal grab rail on the non-transfer side.
    • There is a vertical grab rail on the transfer side.
    • There is a dropdown rail on the transfer side.
    • The toilet seat is 48cm from the floor.
    • There is a wash basin, a wall mounted toilet roll holder and a hand dryer available.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • The cubicle has a pedal bin and a nappy/incontinence items bin.
    • Additional features include: a baby changing table and a mirror.