Access Guide
Overview
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About
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- Facilities available in the venue include: swimming pools, a fitness suite with cardio and weights, a relaxation suite with a sauna and steam room, astro-pitch and sports hall, meeting rooms and Café IncredABLE.
- View information on opening times.
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Parking and Public Transport
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- The venue has its own car park.
- There is a drop-off point.
- The nearest train station is Lurgen.
- The nearest bus station is Bainbridge.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting In and Around
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- There is step-free access via a very easy slope at the most accessible entrance.
- There is step-free level access throughout.
- Access throughout may include manual doors, doors permanently held open and automatic doors.
- Level G and 1 can be accessed via a standard lift.
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Getting Help and Assistance
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- There is seating available.
- There is no hearing assistance system.
- Additional equipment which can be borrowed or hired includes: a pool pod lift system with submersible wheelchair.
- Documents are available in the following formats: large print.
- There is not a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: Wi-Fi.
Parking
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Car Park
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- The car park is located to the front of the leisure centre.
- The car park is open air/surface.
- The car park surface consists of tarmac.
- There are 7 designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked.
- The surveyed Blue Badge parking bay dimensions are 240cm (width) x 488cm (depth).
- There is a marked zone to both sides but not at the rear.
- The width of the marked zone is 120cm.
- The nearest designated bay is 21m from the leisure centre main entrance.
- The most accessible route from the Blue Badge parking has a very easy slope and bollards.
- There is a dropped kerb with tactile paving from the designated Blue Badge parking.
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Charges and Restrictions
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- Parking is free for all users.
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Electric Vehicle Charging Points
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- There are 2 electric vehicle charging points.
- The dimensions of the surveyed electric vehicle charging bay are 240cm (width) x 488cm (depth).
- The controls are at a suitable height for a wheelchair user.
- The nozzle holster is not at a suitable height for a wheelchair user.
- The charging points require tap and pay (contactless payment).
- There are no electric vehicle charging points designated for Blue Badge holders.
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Drop-off Point
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- There is a designated drop-off point available.
- The designated drop-off point is located to the front of the leisure centre.
- There is a dropped kerb with tactile paving from the drop-off point.
Toilet and Changing Facilities
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Toilet Facilities
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- There is 1 toilet with adaptations.
- The toilet with adaptations is located on Level 1.
- The toilet with adaptations has a right hand transfer space.
- The male and female step-free standard toilet facilities are located on Level G, on the right of main corridor.
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Changing Places and Changing Facilities
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- The changing facilities which have adaptations are located on Level G, in both the wet changing area and the dry changing area.
- Standard changing facilities are located on Level G, the dry changing area to the left of the main corridor and the wet changing area to the rear right of the main corridor.
- Parent and baby changing facilities are located within the standard toilets and the wet changing area.
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Washroom and Shower Facilities
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- The shower facilities which have adaptations are located within the dry changing area and the wet changing area.
- Standard shower facilities are located within the dry changing area and the wet changing area.
Entrance (Main)
- This entrance is located to the front of the leisure centre building.
- The approach to the entrance has bollards.
- The entrance area is not clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There are double automatic doors at this entrance, however one door is locked or bolted.
- The locked door can be opened on request.
- The doors open towards you.
- There is a push pad at a height of 92cm.
- The width of the opening is 83cm.
- The doors have a high visual contrast.
- There is a second set of double automatic doors.
- The second set of doors open by sliding.
- The width of the opening is 99cm.
- The second set of doors have a low visual contrast.
Reception
- The reception is located on Level G, ahead from the leisure centre main entrance.
- The distance from the main entrance is 5m.
- There is step-free level access to reception.
- The height of the reception desk is 118cm.
- There is a lowered section at the desk.
- The height of the lowered section is 76cm.
- There is not a hearing assistance system.
- There is background noise in this area which varies depending on the time of day.
- Some flooring is shiny.
- Lighting levels vary due to the use of large glazed walls.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs without armrests.
- Furniture available in this area includes: coffee tables.
Getting Around
- There is step-free level access throughout all areas, this may include the use of a lift.
- Access throughout may include manual doors and automatic doors.
- Some flooring is shiny.
- There is a high visual contrast between the walls and floor in all areas.
- There is background noise which varies depending on the time of day.
- Wayfinding signage is provided.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signs is consistent throughout.
- Seating available in the walkways includes: chairs with armrests and chairs without armrests.
- Lighting levels were even at the time of the survey.
Changing Area (Wet Changing)
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Changing Area
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- The male and female changing area were surveyed.
- The changing area is located off the main corridor on Level G, to the rear on the right.
- The distance from the main entrance is 41m.
- The most accessible route to the changing area has step-free level access and automatic doors.
- There is step-free level access into the changing area.
- The door opens outwards and has a high visual contrast.
- The width of the door opening is 79cm.
- Internally the door has a high visual contrast.
- Facilities in this area include: changing cubicles, toilets, showers, baby change facilities and lockers.
- There are lockers at a suitable height for a wheelchair user.
- The height of the baby change facility when in use is 89cm.
- Lighting levels were even at the time of the survey.
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Toilet Facilities
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- There is step-free level access to the toilet facilities.
- There are no ambulant toilet facilities available.
- There is a wash basin, a wall mounted soap dispenser and a hand dryer available.
- The wash basin has a push tap.
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Shower Facilities
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- There is step-free level access to the shower facilities.
- There is a fixed height shower head.
- The shower controls are push.
- There is no shower seat.
Changing Room with Adaptations (Within Wet Changing)
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Location and Access
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- The changing room surveyed is located within the wet changing area.
- The distance from the wet changing area entrance is 5m.
- The most accessible route to the changing room has step-free level access and automatic doors.
- There is step-free level access into the changing room.
- There is Braille, tactile, pictorial and written text signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The width of the door opening is 100cm.
- The door has a locking handle.
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a high visual contrast.
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Dimensions and Features
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- Facilities available in the changing room include: a toilet, a wash basin, a locker and a dry seat for changing with a grab rail/dropdown rail.
- The dimensions of the changing room are 296cm (width) x 223cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the left of the toilet as you look at it.
- The lateral transfer space is 119cm (from the side of the toilet pan).
- There is a spatula flush on the transfer side.
- There is no horizontal grab rail for the toilet.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a high visual contrast.
- The toilet seat is 47cm from the floor.
- The toilet seat has a high visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a high visual contrast.
- The toilet roll holder is 97cm from the floor.
- The wash basin and taps cannot be reached when seated on the toilet.
- The wash basin is 73cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
- The soap dispenser has a high visual contrast.
- The soap dispenser is 98cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a high visual contrast.
- The hand dryer is 95cm from the floor.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a full length mirror.
- There is no shelf.
- The changing room has a nappy/incontinence items bin.
- There are no coat hooks.
- There is not room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
- There is an adjustable shower head which can also be detached.
- There is a flip-down shower seat.
- The shower seat is 50cm from the floor.
- The shower controls are lever mixer.
- There is a grab rail for the shower.
- The shower grab rail has a high visual contrast.
- There is a pull cord emergency alarm for the shower within 10cm from the floor.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.
- There is an exit door directly from this changing room with adaptations to the pool side.
- The exit door width is 100cm and the door opens towards you when you are going from the changing room with adaptations to the pool side.
- There is a pool pod available.
Pool
- This is an indoor swimming pool with waterslides.
- There is step-free level access throughout this area.
- Access throughout this area may include slippery surfaces.
- There is an emergency alarm at poolside.
- Lighting levels were even at the time of the survey.
- Access into the water is via a ladder.
- There are 3 steps with handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of the steps throughout its length.
- The step markings are not clearly visible.
- The pool has a lifeguard on duty at all times.
- The following adaptations are available for disabled people: pool pod.
- Additional facilities include: a jacuzzi, children's pools and poolside showers.
Changing Room with Adaptations (Dry Changing)
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Location and Access
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- The changing room surveyed is located on the Level G dry change area corridor, opposite the squash courts.
- The distance from the main entrance is 41m.
- The most accessible route to the changing room has step-free level access.
- There is step-free level access into the changing room.
- There is Braille, tactile, pictorial and written text signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The width of the door opening is 99cm.
- The door has a locking handle.
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a high visual contrast.
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Dimensions and Features
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- Facilities available in the changing room include: a changing table/bench, a toilet, a wash basin and a wheel-in shower.
- The dimensions of the changing room are 300cm (width) x 235cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the left of the toilet as you look at it, however it is obstructed.
- The lateral transfer space is 231cm (from the side of the toilet pan).
- There is a spatula flush on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high visual contrast.
- There is no vertical grab rail for the toilet.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a high visual contrast.
- The toilet seat is 47cm from the floor.
- The toilet seat has a high visual contrast.
- The toilet has a padded backrest.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a high visual contrast.
- The toilet roll holder is 102cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 75cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a wall mounted soap dispenser which can be reached when seated on the toilet.
- The soap dispenser has a high visual contrast.
- The soap dispenser is 116cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a high visual contrast.
- The hand dryer is 101cm from the floor.
- There is a pull cord emergency alarm but it was tied up at the time of the survey.
- There is a full length mirror.
- There is no shelf.
- The changing room has a nappy/incontinence items bin.
- There are no coat hooks.
- There is not room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
- There is an adjustable shower head which can also be detached.
- There is a flip-down shower seat.
- The shower seat is 51cm from the floor.
- The shower controls are twist turn mixer.
- There are grab rails and dropdown rails for the shower.
- The shower grab rail has a high visual contrast.
- The shower dropdown rails have a high visual contrast.
- There is a pull cord emergency alarm for the shower, however it was tied up at the time of the survey.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.
- There are two lockers to the right of the entrance of this dry changing room with adaptations.
Changing Area (Dry Changing)
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Changing Area
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- The female changing area was surveyed.
- The changing area is located on Level G off the main corridor to the left, and on the right of the dry changing corridor.
- The distance from the main entrance is 39m.
- The most accessible route to the changing area has step-free level access and doors permanently held open.
- There is step-free level access into the changing area.
- The door opens inwards and has a high visual contrast.
- The width of the door opening is 80cm.
- Internally the door has a high visual contrast.
- Facilities in this area include: toilets, showers and lockers.
- There are lockers at a suitable height for a wheelchair user.
- Lighting levels were even at the time of the survey.
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Toilet Facilities
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- There is step-free level access to the toilet facilities.
- There are no ambulant toilet facilities available.
- There is a wash basin, a wall mounted soap dispenser and a hand dryer available.
- The wash basin has a lever mixer tap.
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Shower Facilities
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- There is step-free level access to the shower facilities.
- There is a fixed height shower head.
- The shower controls are push.
- There is no shower seat.
- There is a similar male changing facility, next to the female changing.
Gym
- The gym is located on Level G to the rear of the leisure centre via the dry change corridor, which is on the left, off the main corridor .
- There is step-free level access into the gym.
- There are double manual doors with a high visual contrast.
- One of the doors was locked at the time of the survey.
- The locked door can be opened on request .
- The doors open away from you.
- The width of the opening is 90cm.
- There is step-free level access throughout.
- There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
- The gym is staffed when open.
- The walls and floor have a high visual contrast.
- There is some clear manoeuvring space between equipment (150cm x 150cm).
- Equipment includes free weights, cable resistance machines, upper body machines where fixed seats can be removed and arm cycles.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this area.
- Lighting levels were even at the time of the survey.
Lift
- The lift surveyed is located ahead from the main entrance.
- The distance from the main entrance is 27m.
- The most accessible route to the lift has step-free level access.
- Level G and 1 are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have a low visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 80cm.
- The internal dimensions of the lift are 109cm (width) x 140cm (depth).
- The internal lift control buttons have tactile markings, Braille markings and a low visual contrast.
- The majority of the internal controls are at a suitable height for a wheelchair user.
- Internally the lift has: a mirror to aid reversing, a visual floor indicator and an audible announcer.
- Lighting levels were even at the time of the survey.
Stairs (Reception Foyer)
- The stairs surveyed are located to the right of the main entrance.
- Level G and 1 can be accessed by these stairs.
- There are 20 steps between floors.
- The steps have faded markings and have handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 16cm.
- The depth of the steps is between 30cm and 45cm.
- The steps have open risers.
- Lighting levels were low at the time of the survey.
Toilet with Adaptations (Level 1 - Right Hand Transfer)
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Location and Access
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- The toilet surveyed is located to the left on exiting the lift on Level 1.
- The distance from the lift is 4m.
- The most accessible route to the toilet has step-free level access.
- There is step-free level access into the facility.
- There is Braille, tactile, pictorial and written text signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The width of the door opening is 98cm.
- The door has a locking handle.
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a high visual contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 293cm (width) x 209cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the right as you face the toilet.
- The lateral transfer space is 227cm (from the side of the toilet pan).
- There is a spatula flush on the transfer side.
- There is no horizontal grab rail for the toilet.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a high visual contrast.
- The toilet seat is 44cm from the floor.
- The toilet seat has a low visual contrast.
- The toilet has a padded backrest.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a high visual contrast.
- The toilet roll holder is 85cm from the floor.
- The wash basin and taps cannot be reached when seated on the toilet.
- The wash basin is 74cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rail is on the right as you face the wash basin.
- The wash basin grab rail has a high visual contrast.
- There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
- The soap dispenser has a high visual contrast.
- The soap dispenser is 72cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a low visual contrast.
- The hand dryer is 115cm from the floor.
- There is a pull cord emergency alarm but it was tied up at the time of the survey.
- There is a mirror.
- There is no shelf.
- The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
- There are no coat hooks.
- The height of the baby change facility when in use is 93cm.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.
- At the time of the survey (October 2025) there was piped music being played in this toilet.
Eating and Drinking (Café IncredABLE)
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Location and Access
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- Café incredible is located on Level 1 of the leisure centre.
- The most accessible route has step-free level access and a lift.
- There is step-free level access into this area.
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Service
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- This area has a counter where food and drink can be ordered and staff who can provide assistance with ordering.
- Full table service is not available.
- Menus are wall-mounted and available on a board.
- The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
- The following are available: drinking straws, takeaway cups and takeaway cutlery.
- There is not a hearing assistance system.
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Order and Payment
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- The service counter was surveyed.
- There is step-free level access to the counter.
- The height of the counter is 91cm.
- There is not a lowered section at the counter.
- The counter has a television and patterned/distracting backgrounds.
- The height of the tray rail is 87cm.
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Seating Area
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- There is step-free level access throughout the seating area.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- Some flooring is shiny.
- The walls and floor have a high visual contrast.
- Seating available in this area includes: chairs without armrests.
- Furniture available in this area includes: tables.
- The surface height of the tables is suitable for wheelchair users.
- The clear height under the tables is suitable for wheelchair users.
- There is no (or very little) background noise in this area.
- Lighting levels were even at the time of the survey.
Entrance (Pavilion)
- This entrance is located to the front of the building.
- The entrance area is not clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There is a single manual door at this entrance.
- The door opens towards you.
- The width of the opening is 100cm.
- The door has a high visual contrast.
- There is step-free level access as you enter.
Room (Pavilion Social Space )
- The room is located to the right of the pavilion entrance.
- The distance from the pavilion entrance is 3m.
- The most accessible route to the room has step-free level access.
- There is no signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a high visual contrast.
- The door opens away from you.
- The width of the opening is 86cm.
- There is step-free level access throughout the room.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a high visual contrast.
- Seating available in the room includes: chairs without armrests.
- Furniture available in the room includes: tables.
- The surface heights are suitable for wheelchair users.
- The clear underside space of the surfaces is suitable for wheelchair users.
- There is not a hearing assistance system.
- There is background noise in this room which varies depending on the time of day.
- Lighting levels were even at the time of the survey.
Changing Room with Adaptations (Pavilion - Left Hand Transfer)
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Location and Access
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- The changing room surveyed is located to the left on entering the pavilion.
- The distance from the pavilion entrance is 3m.
- The most accessible route to the changing room has step-free level access.
- There is step-free level access into the changing room.
- There is Braille, tactile and pictorial signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The width of the door opening is 86cm.
- The door has a lever twist lock.
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a high visual contrast.
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Dimensions and Features
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- Facilities available in the changing room include: a toilet, a wash basin, a wheel-in shower and a dry seat for changing with a grab rail/dropdown rail.
- The dimensions of the changing room are 293cm (width) x 234cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the right of the toilet as you look at it.
- The lateral transfer space is 150cm (from the side of the toilet pan).
- There is a spatula flush on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rails have a high visual contrast.
- The toilet seat is 47cm from the floor.
- The toilet seat has a high visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a high visual contrast.
- The toilet roll holder is 92cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 68cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a wall mounted soap dispenser which can be reached when seated on the toilet.
- The soap dispenser has a high visual contrast.
- The soap dispenser is 114cm from the floor.
- There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
- The towel dispenser has a high visual contrast.
- The towel dispenser is 119cm from the floor.
- There is a wall mounted hand dryer.
- The hand dryer has a high visual contrast.
- The hand dryer is 101cm from the floor.
- There is a pull cord emergency alarm but it was tied up at the time of the survey.
- There is a full length mirror.
- There is no shelf.
- The changing room has a waste bin and a sanitary bin.
- There are no coat hooks.
- There is room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
- There is an adjustable shower head which can also be detached.
- There is a flip-down shower seat.
- The shower seat is 48cm from the floor.
- The shower controls are twist turn mixer.
- There are grab rails and dropdown rails for the shower.
- The shower grab rail has a high visual contrast.
- The shower dropdown rails have a high visual contrast.
- There is no emergency alarm for the shower.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.
Outdoor Spaces (Astro Pitches)
- The following is available in this area: a sports pitch and sports courts.
- Outdoor areas consist of rubber tarmac.
- There are no footpaths.
- There is step-free level access throughout all areas.
- There are not any seats situated along the paths for people to rest.
